skoobidude

Just connected it all up, switched the PC on to find the Install New Hardware Wizard didn't come up automatically. So I tried it manually and it still didn't pick it up. Hence, can't install it without the PC knowing its there!
Tried the other USB Port but still nothing!
Any ideas? Don't know if its the PC or the Scanner.
Most will probably say "take it back". What a ball-ache queueing up in PC World again...
Will wait until tomorrow now as it is closed.

thanks

Nick

IainCam

Stupid questions I know, but are your USB ports enabled in the BIOS?

Have you anything else that you have used in the USB ports before?

What OS is it you are running?

scoob_dood

Have you run the software that came with it on the CD ? I've found that is sometimes required - though if it's powered by USB also then you would have thought that would be enough!?

Any lights on the scanner, switches (i.e. is it turned on & plugged in) ?

- Jon

skoobidude

Never used the USB ports. the scanner is powered by the PC but there is no LED to indicate ON. How do I check USBs are enabled then?

I did try running the CD but only got so far as it relies on info from Hardware Setup on the PC

Thanks Guys

Nick

edited to say I'm running Windows 98

[Edited by skoobidude - 10/27/2002 4:57:07 PM]

scoob_dood

enter the bios setup on bootup (usually hit a key like delete) and look for any settings relevant to USB

you can check more in the device manager in Win98 - right-click my computer, and select properties, then go to the device manager tab - look for USB devices/usb root hub - if none are listed you need to set them up on the motherboard/bios - assuming the bios supports it ...

- Jon

IainCam

Also depends which version of Win98 you are running. Prior to SR2 the use of USB ports can be a bit iffy to say the least. Can't mind offhand how to check the versions (been a while since I used Win98).

michael_clarkson

Do you have a motherboard with a SIS chipset ?

I've had problems in the past with the SIS USB chipset, to be blunt it's not very good.

If you do have a SIS chipset take a look at the URL below:
http://www.usbman.com/Guides/SiS%20U...d%20Tricks.htm

Also from within the BIOS try reducing your CPU clock speed as the issues with thr SIS USB chipset are timing related - I found that by reducing the the CPU clock speed the USB HW (in my case a digital camera) was detected.

If it does turn out to be the SIS chipset at fault, disable the onboard USB and get yourself a PCI USB card.

Eagle7

PLEASE NOTE!
The traditional way to install hardware is this:

plug in device then switch on PC and install drivers.

THIS IS WRONG FOR USB!!!!

with USB, you must throw away all you know about installing stuff, and SWITCH YOUR PC ON FIRST. Then, install the software that came with the device.

Finally with your machine ON and your drivers INSTALLED you pop the device into the PC. This should then work. (of course it is always worth making sure you have the latest driver for your Operating System from the device manufacturers web site!)

Of course, if you check the manual that came with the scanner, the exact procedure (and order) will be covered in the install guide.

hope this is of some help.

If not, ignore me as i'm probably ranting at the thought of work in the morning!

[Edited by Eagle7 - 10/28/2002 12:09:20 AM]

mrxwhatsisnamejoby

skoobidude
You sure scanner is powered by the USB ???
Not usual see if power cable {.} in back sorry if I missed something but my USB has power cable :: would not recognise it with no power.

skoobidude

Manual says it is powered through the usb cable. No power cable came with it anyway.
Gunna take the scanner to work and give to I.T. Dept to check if it works!!!!
If it does then at least I don't have to take it back to the shop. I can then concentrate on sorting my pc out for it. Just need to rule out which bit of kit is at fault.

Thanks for your replies guys

Nick

Iain

Some scanners don't require external power.

My canonscan is just powered from the USB.
It's great to get rid of all those cables.

ADP

If it is a USB device, then unplug the thing, turn your pc back on - unistall all the stuff youve already installed.

Then restart, get into the bios (probably del key) find in the setup that your usb ports are enabled, if not, do so. Then save and quit, let windows load, it should then pick the usb ports up(give it chance) but also check in the device manager.

Then as someone above said install the stuff that came with it (drivers for device etc) then power off. Then plug device in and power back up - it should then find the scanner. I hope.

AP