Scan Computers
#1
Scan Computers
Normally a great firm, good stock and solid service.
Ordered a new rig last Saturday, i7 beast of a machine, just over a grand for the basic bits, MB, Mem, CPU, cooler, really top shelf stuff.
Got a delivery (collection in this case) date of 27th.
After phoning, email and live chatting about 6 times they finally took payment on 30th and have started the testing (as it's an overclocked unit) yesterday.
Apparently they don't work on builds at the weekend.
Is it just me or do you expect a better level of service? delays are understandable, but poor customer service..
Ordered a new rig last Saturday, i7 beast of a machine, just over a grand for the basic bits, MB, Mem, CPU, cooler, really top shelf stuff.
Got a delivery (collection in this case) date of 27th.
After phoning, email and live chatting about 6 times they finally took payment on 30th and have started the testing (as it's an overclocked unit) yesterday.
Apparently they don't work on builds at the weekend.
Is it just me or do you expect a better level of service? delays are understandable, but poor customer service..
#2
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I can understand your issue as its a chunk of cash on a pc, and delays are annoying but supply issues can cause problems with delivery times.
But I would much prefer a company that takes payment once the parts arrived (which I'm guessing is the case here) and not when you place the order.
As to not doing builds on sat - nothing unusual in that.
Not keeping you informed - yeah not too great customer service skills
I dont work for Scan but know the guys that own it.
But I would much prefer a company that takes payment once the parts arrived (which I'm guessing is the case here) and not when you place the order.
As to not doing builds on sat - nothing unusual in that.
Not keeping you informed - yeah not too great customer service skills
I dont work for Scan but know the guys that own it.
Last edited by richs2891; 31 May 2014 at 10:26 PM. Reason: missing words
#8
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I bought an overclocked bundle a couple of years ago. Think it added 5 days onto the delivery time. About 9 months into it I was getting the odd BSOD which I thought were long since forgotten about.
Had to swap out the MB after a year as the one they supplied wouldn't do SLi but forgot to take note of the overclocking settings so now just running at stock levels and been completely stable ever since.
Had to swap out the MB after a year as the one they supplied wouldn't do SLi but forgot to take note of the overclocking settings so now just running at stock levels and been completely stable ever since.
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