alcazar

iTrader: (2)

OK, it won't connect to the drive to either play, or burn a CD.

When I check, I get the following message:

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

But I got it to check for correct drivers both on the thing itself and from online, and it came back saying the drivers were correct.

The troubleshooter is the usual use...none.

Any suggestions?

Acer AX3960, Windows 7, DVD Super-Multi drive.

TIA

riiidaa

iTrader: (2)

did you try uninstalling the driver followed by a reboot?

alcazar

iTrader: (2)

errrrrrrrrr.
How do I uninstall?
Won't I then have to Re-instal?

riiidaa

iTrader: (2)

from device manager


and yes you would, after a reboot. As long as you know the make and model of the drive you should be able to download the driver install file from support section of the makers' website, check first...

Raptorman

iTrader: (1)

Alternatively a system restore to a earlier date when it
was working should sort it.

alcazar

iTrader: (2)

Uninstalled, re-installed. It did not complete successfully, but the drivers are still OK.

Googled it, but got lost when what the screen said didn't appear on my computer's screen

riiidaa

iTrader: (2)

might have to try reading several search results 'til one matches your predicament

alcazar

iTrader: (2)

I got the EXACT one, first time up, I just entered the error message I get.

But when you start going through the 13 stages to rectify it, after the second page, what they show doesn't come up on this machine....

ALi-B

iTrader: (1)

I've had a few Dells do this in the past, but I'll be damned if I can remember how I fixed it.


All I do know is uninstall/reinstall doesn't work, as uninstall doesn't remove the corrupted files and it doesn't clear the registry entries properly either.

I "think" what I had to do was manually erase all traces of of the files and registry entries relating to the DVD drive, then reboot and pray auto-detect downloads and installs the drivers correctly. Where I looked in the registry and what file names/locations I deleted are what I can't help with, sorry.

dpb

Get a chrome book?

No more worries

hodgy0_2

Yes corrupt registry entries


http://social.technet.microsoft.com/...7itprohardware

You need to delete some registry entries

Raptorman

iTrader: (1)

Op, have you tried a system restore to a earlier date? Just seems
a lot of hassle with the current tactic to me.

http://windows.microsoft.com/en-GB/w...system-restore

alcazar

iTrader: (2)

I don't like system restore...last time I had to do one, the 'puter ended up at a repairers for ten days

I doubt I'll have another Acer........

hodgy0_2

Delete the registry keys