Paul3446

Perhaps you could confirm this for us Pete, I'm genuinely interested as I have a toaster that I bought from Currys 4 months ago that only toasts the bread on one side. I was just going to call Currys Customer Services, but if Peter Keenan is making time between his many meetings to deal with minor customer complaints then I will contact him directly.

messiah

Can't mate, that username is taken

pslewis

Paul3446 - Where did I say I spoke to Peter Keenan personally and directly??

I wrote him a letter, addressed to him and marked 'ADDRESSEE ONLY' - I have his response here in front of me.

He is about to get a 'RECORDED DELIVERY' Letter next week from me too - outline my claim under the sale of goods act

Following that, if I'm not totally happy, he will receive a summons for CURRYS to atend the County Court

We shall see what falls out of that lot then

GazTheHat

Dare i say again, you should've got a viera.

pslewis

I went into CURRYS to buy a VIERA - had the money burning a hole - I was ready to sign and take it away ...... a 37" Viera - I had seen everyone on here saying they were great, I went to buy it.

Then ......

Then ......

I saw the LG, showing the SAME program, off the same feed as the Viera .... it simply blew the Panny into the weeds - I didn't jump there and then, however.

Went home and did my homework on the LG and everyone seemed to be blown away by the Picture Quality too ......... my Brother, one of my mates and I went down to CURRYS for when they opened - tried to get a group discount, but couldn't.

Anyway, we all 3 bought on each that day ...... they were blown away too.

I had never, and haven't still, seen anything which gives HD Quality Pictures from a non HD Source, as this LG - it really is that stunning PQ wise.

Now, build quality may be an issue .... one flashing pixel out of 1 million?? Had it been a dead pixel I would never have known any difference, had it been in a corner I wouldn't have cared either ..... the PQ is so good you could forgive it a lot of sins.

chocolate_o_brian

iTrader: (22)

must admit the LG tvs ive seen in currys/comet et al seem just as good if not better than their more expensive counterparts. im very tempted for an LG, maybe a sony or panasonic too

davegtt

Problem is, unless you got to a specific proper dealer you can not see the picture quality of these sets or their potential. In Currys with the dodgy lighting and stuff the default settings on the plasmas jsut look pants. Best thing you can do with a new plasma is spend another £100 on getting it fine tuned IMO

Devildog

Ok, I'll call your bluff Pete

Post up a scan of Peter Keenan's reply (obviously with your personal details omitted )

Not saying we don't believe a word of this, but...................

pslewis

Devildog:-

1. I have no scanner

2. Even if I did I wouldn't expend any effort on 'proving' something I don't have to

3. I don't really care what you think - in the nicest possible way, but your opinion actually means nothing at all to me .... if you think I am lying then thats fine by me

Devildog

Neither do I, but I have access to three at work. Surprised that HM Nuclear Defence Establishment (or whatever your place of work is) doesn't have one.

Its not like you don't spend time surfing scoobynet on their equipment, so a quick scan wouldn't be a problem for you

Oh, sorry, I forgot - Official Secrets Act and all that, maybe scanners are outlawed . Not that they have any problems with them in either Coulport or Faslane mind you....

Of course you don't care what I think Pete. God forbid otherwise

You have a good weekend now

_RIP_

It would take 2 seconds with his fab camera to take a pic of 'the letter' and upload it

But then, what's to upload

dpb

A scammer without a scanner .....

pslewis

Look at you three

Have a good weekend all of you - I'm off tomorrow - Forest of Dean, wave if you see me

Now to compose my letter to my mate Peter Keenan, he said to contact him again if it didn't go well ...... but this letter will pull no punches.

Jamz3k

PSLewis, i deal with situations like them regularly regarding what a company will and wont do for you.

If your dead pixel is noticable from an average viewing distance from the screen you do have a case for them to replace the panel. if this dead pixel can't been seen from the average viewing distance then good luck because you probably wont get anywhere unless the Manager/MD of the company is a good guy.

Your manual will tell you the ins and out of pixel failure all plasma/LCD manuals do this and if you dont read your manual and things like this happen and shock you then i believe its your own fault for not being savvy enough.


As for your LG looking better than the Veira you've been totally dupped by the settings on the LG as out of the box they are set up to look attractive in a bright "show-room" environment. I can absolutely 100% guarantee you that in your house the Panasonic would have a better and more nature looking image.

dpb

a. This is almost undoutable a wind-up from the start
b.if it aint we all know what a pickey get Lewis is...!

pslewis

Thanks BigJay, the Pixel is visible from 15 foot away - not that it matters one jot when looking at The Sale of Goods Act 1979 (as amended).

Amazingly, and I am shocked at how much protection it actually gives you, you can reject if the goods are not of satisfactory quality, this includes:-

Appearance and Finish .... as well as Minor Defects - quite staggering!

Now, of course, places like CURRYS (the sharks of the Electrical World) would like you to believe that 'certain' faults are not covered under warranty .... that may be the case - BUT THEY ARE COVERED UNDER THE ACT!!

It's going to be an interesting ride - at the end of the day a judge must decide whether it's reasonable to expect a flashing green pixel in a £800 TV.

CURRYS know they are on a sticky wicket - they are attempting to restrict my Statutory Rights, they have had two chances to solve the situation - and have failed miserably.

fast bloke

If you are as old and rich as you claim, would you not buy your daughter her own TV instead of making her watch a faulty one in the old pissy peoples home? She has to be at least 60 by now

StickyMicky

i had a problem with my samsung plasma i bought from currys, it started showing blue speckled pixels down the left hand side, first on the xbox 360 "blades" (dark grey) then in some games (gears of war) and finally i started seeing it in films (dvd and freeview)

i did a search on the net and found countless other people complaining about the same thing, and some very scary stories from people who let the "tech guys" try and fix the set/make it worse, these always ended up with shenanigans and people not having a tv for months while it was wrangled out.

**** that i thought, i googled a bit more, found some service details from somebody that watched the "tech guy" mess about with the set and had posted on a TV repair forum, apparently the real "fix" was to adjust the v-scan voltages inside the set

righty ohh

brand new tv, whip the back off, twiddle the v-scan voltage while watching the screen to see which way made the improvement, and bobs your uncle, i fixed the thing myself

G/F thought i was crazy and should have got the "tech guys" out

jobs a good un

pslewis

The 'Tech Guys' - I doubt they are paid much, to be honest.

The two I got on Wednesday were OK, but actually didn't know what they were up to. They, and the workshops, didn't know where to measure the screen from and to - to work out if the pixel was within some rectangle

We'll take it away, not leave you a replacement, and take up to 28 days working out whether it's covered, we may have to order the panel in which will take more time - or, the workshop may decide not to repair it!!

It is staggeringly bad Customer Service - avoid CURRYS at all costs!

gpssti4

iTrader: (6)

I fought long and hard with Currys a few years ago. I had a CRT Freeview TV - Grundig (sp) because it was 32", Freeview and affordable. It went wrong within 14 days and Currys replaced it. The next one didn't have any sound and they couldn't offer a replacement as it was now an obselete model!
The manager offered a refund, or I could add £££ to the original price to 'upgrade' to a new Hitachi. Nope, they have a duty under the contract to supply a working TV, so 30 minutes after the store closed, about 3 hours after I arrived in the store they upgraded me free of charge, about £300 more than i paid.
I went home with the new set and waited for them to collect the old set. They didn't. So a friend who knew a little about TV's said it'll be the sound car. He had a look and pushed the sound card back into place and hey-ho a working TV.
About 2 months later the freeview stopped working so Currys send an 'engineer' to repair it. He had to order parts and they took more than 28 day/1 month to arrive so Currys phoned me and said that I was entitled to a replacement TV. Typically, the Hitachi was obselete, so I offered to pay £100 towards a £400 more expensive TV, the manager, who had previous experience of me, took the bait and gave me the Sony set. A week later Currys rang and said that..............



................ they had the parts in to repair my Hitachi, which they duly did!

Good lads.

Currys - love em to bits!

bugeyeandy

I had a similar problem with Ebuyer when I bought my LCD tv from them.
It arrived with one pixel showing red all the time almost in the middle of the screen. You wouldn't think one pixel would be that bad but it was the most annoying thing and totally intrusive everytime there was a dark scene showing.
Anyway, I boxed it up and got a returns number and the courier came and took it away. Around a week later the courier came back and to my disappointment he'd brought the same tv back (same serial no). Plugged it in switched it on - exactly the same.

Went for round 2 , boxed it up and got a returns number. It got taken away again only to return again another week later but this time with a scrap of paper and a URL printed on it. The url took me to the manufacturers website where it had a table of the acceptable type and number of pixels. In other words they were saying tough luck , live with it.

Wasn't happy with that so I sent it back yet again this time with a letter stating that I had rejected the tv under the sale of goods act as not fit for purpose and that it was wholly unacceptable to keep sending back a clearly faulty from new tv.

A week later - courier comes back (he's getting cheesed off with it too now )

Brand new LCD tv, no faults, no dead or stuck pixels.

Just proves that even with a discount on-line store like Ebuyer if you persist and stand your ground you will succeed in the end. All the manufacturers have these acceptable limits for dead/stuck pixels, it's acceptable to them but totally unacceptable to the end user whos just spent a lot of money on their product. They should sell off their faulty panels as seconds not try to dupe customers

Paul3446

Quote by PSLewis:
Paul3446 - Where did I say I spoke to Peter Keenan personally and directly??


Maybe it was when you said "I asked the MD to send someone who could make a decision to repair or not".

When queried about whether you spoke to the MD of LG, you said no, you meant the MD of Currys, no mention of writing to him!

Once again, through your constant lying you trip yourself up.

Leslie

Stick with it Pete, I think you are in the right and I hope they see sense and replace the TV.

I agree that the LG seems to give the best picture, I have seen that for myself.

Les

Simon 69

I have a dilemma. I can aide Pedro (as a number of other SN members have found with their DSG problems): do I steer him through the maze, or do I leave him be?

Hoppy

Not read the whole thread but here's a lesson I learned.

Example One
Bought CD/cassette hi-fi from Curry's for £600. Actually, it was discounted to £520 plus £80 5-years extended warranty chucked in so the sales guy could cop his commission on it
Two years later it breaks, cannot be repaired or replaced and I am not entitled to £600 credit as I naively assumed, but the current value of similar spec kit. After more than a year, phone calls and store visits well into double figures, I got a voucher for £135 Drained of all energy, I accepted this as settlement. I will never buy from Curry's, PC World etc again in my life.

Example Two
Bought a 42in LG plasma from John Lewis, with free 5-year warranty. After three years, a thick black line began to appear now and again. It soon became permanent so I went into the store, with no paperwork at all to check things out. Within minutes my purchase was tracked on their computer and they arranged a technician to come and check it out. He agreed it was faulty but easily repaired. Next day two guys took it away, two days later they brought it back fixed 100% perfect. Whole job done and dusted in about a week.
I always buy anything important from John Lewis.

Richard.

Simon 69

Hoppy, you were entitled to a depreciated credit of at least three times that amount.

Hoppy

I was entitled to shoot the bloody manager!

But when I got there, gun at the ready, I was completely ignored by a group of young Asian sales guys playing LOUD Asian music and shouting banter at each other in some Asian language.

This is not a racist comment, just an example of more appalling customer service from Curry's (no pun intended). It's just an alien place for middle-aged non-Asians.

I walked out and shot myself.

Richard.

pslewis

Just got back from a few days away.

To pick up this topic again - as it is REALLY useful to other SN readers .... in so much as it doesn't matter one jot what the manufactureres 'acceptable limits' are - it's the CUSTOMERS acceptable limits which are important.

Luckily they didn't attempt a repair of the set, as I can now reject it completely - they have refused point blank to repair it on 2 seperate occassions.

They try and fob you off with words like 'Purity Error' 'Manufacturers Tolerance' 'Agreed Standards' Blah, Blah, Blah ....... they mean nothing if you reject under the Sale of Goods Act and not rely upon the 12 month warranty.

And under that Act - the interesting words are 'Appearance' (well the appearance is ruined by the flashing pixel) 'Minor Defect' (although it's pretty major if you have to sit and watch it for hours!) taking into consideration the price paid, ie. I can expect more from a £800 item.

CURRYS admit that a GREEN Pixel is considered much worse than a RED Pixel (picking up on the poster above) and only ONE green pixel is considered enough for a replacement TV ..... but, they say, it needs to be in a certain area.

chocolate_o_brian

iTrader: (22)

and all of this means....

you got your money back?

Jamie

Nice weekend mr lewis ?