Cancelling o2 contract

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24 June 2004, 04:12 PM

#31

allywrx

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Quote:

Originally Posted by allywrx

The first time I phoned up to cancel, I got told to cancel my direct debit at the end of the month which I did after my bill came off.
The following month I recieved a bill, so phoned up again and they told me they had no record of me phoning. (despite them having my new address which I gave them during the same call so they could send me a free pay as you go sim card which I never recieved.)

During THIS call, the girl (Pat) told me it would be cancelled immediately, the following month, another bill

Anyway, didn't give the idiots any more money and I too got a balifs letter.
See them in court

Oh yeah, it was O2 Online, not normal O".

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24 June 2004, 04:41 PM

#32

Neanderthal

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For the 4 months I've been with O2 (yes it was a big mistake) I've been on an additional tariff I never requested along with the one I wanted. EVERY month I phone up and tell them to take it off, they say OK I've done it and they say they'll credit me back the £50 that the additional tariff has cost me (I have to pay the bill you see).
Yet every month another bill comes and it's got the same tariff's on it and around we go again.
So far I've got them to say they'll give me a £200 credit on next months bill (but I'll still have to pay the £79.99 on this months bill........