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Metasat problem? Not giving Location, GPS N/A ???

Old 12 February 2019, 04:32 PM
  #31  
vulnax999
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Had a quick reply from Adrian Hogg, he could not get a reply on the telephone number so he has asked them ) Octo ) to contact me directly to resolve.

I gave him the new phone number for them in reply.


Watch this space...
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Old 13 February 2019, 03:17 PM
  #32  
vulnax999
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Worth reading all the way down perhaps ... several e-mails back and fro

Replies from Mr Hogg :

Dear Mr ......

Email copied below was received yesterday evening.

Lets hope a speedy and amicable resolution can now be reached

Yours sincerely

Adrian Hogg


And from Octo telematics to Mr. Hogg

Dear Mr. Hogg,
we are already in touch to Mr. ......

Please contact us if we can assist further.

Kind regards

Raffaella


And Octotelematics reply to me :::

Dear Mr. ......,

Apologise for the late reply.

We took serously Your request and we rise a complain.

Regarding Your request: we are able to provide (to this email address You are writing from, that is in Your contract with us) the vehicle's position in Your last attempt to verify it by your mobile. Please confirm You require it by answering to this mail.

If You kindly provide us an answer as soon as possible, we can produce this proove immediatly.

Thank You

Kind regards

Raffaella

Octotelematics Uk Support Team



So Octo are TRYING to help but still do not seem to have a solution. Just maybe able to end the last location / sat.status. So not much help.
No response to request for refund / extension to subscription and suggestion of breach of contract due to their failure to provide the paid for / contracted service.....





Octotelematics Uk Support Team
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Old 01 March 2019, 03:10 PM
  #33  
abre
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So finally Octotelematics sent me proof that their tracking centre does know where my car is, only took 2 months.

But now I no longer receive any response to SAT.STATUS requests 4 sent in February no reply to any and only the first shows as being deducted from my credits. I have to assume all SMS commands are non functioning and I'm unwilling to test just in case it's a one way trip!

Have started to use Twatter to have a go at them...
@OctoTelematics Why does the system installed in UK Subaru WRX STis no longer respond to SMS requests. Service has been down for at least 5 months, initially not reporting vehicle location but now just doesn't respond. Support no help in resolving, what a useless system this is!

Have had an initial reply, for what it's worth:
Hi there, we received your message. Just to let you know that I've asked internally for what the next steps should be and will keep you posted shortly! Thank you!

Have gone back with:
You've a lot more dissatisfied UK Subaru Octo/MetaSat tracker customers than just me. Taking the issue into DM is fine, I will share your replies with fellow owners. We pay for a service that doesn't work anymore & need compensating for the appalling lack of service from Octo!
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Old 01 March 2019, 04:32 PM
  #34  
Don Clark
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Just tried a Sat.status and received almost instantly replies giving

1) Vehicle location address not available

2) IGNITION.off GSM.35% BATT.12.4Volt TEMP.+14C GPS.N.A

They don't seem to have made much progress so far although my credits still @ 100
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Old 06 March 2019, 04:36 PM
  #35  
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Had a call from Oct in Italy requesting my bank details, the guy seemed quite stressed and even more so after he suggested I'd cancelled my subscription and I went nuts with him ... anyway once we'd sorted the miscommunication out on their part, it transpired that Octo UK had told him to issue a refund as Compensation for the issues.

I got the impression he thought the SMS responses were all coming through, had to shatter that for him. Out of the 5 requests I sent on Sat/Sun, I only got 2 responses back. He was going to pass the detail back to the UK team. He also said that the UK team were still investigating why we don't receive location information...
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