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Apple ruining small businesses

Old Feb 9, 2016 | 12:10 PM
  #91  
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Originally Posted by JackClark
He has no understanding of how it works and won't spend any time learning when he can just rant about it. I guess it makes him feel good and that's fine.
See Jonc's post. I was spot on even without in depth technical knowledge. It looks even more obvious, apple are trying to strong arm customers to only use their repair services.
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Old Feb 9, 2016 | 12:14 PM
  #92  
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Originally Posted by jonc
If TouchID is broken, the phone reverts to using a passcode. When you restart an iPhone, your passcode is the only way to unlock your phone and to authenticate Touch ID if it is enabled. Your phone's security is only as strong as your passcode and you don't need Touch ID to access your phone or use Apple Pay. Be clear that Touch ID is only an optional/ancillary security feature and is more for convenience, your passcode is still your primary and fallback security feature to unlock the phone, use Apple Pay and to enable and disable Touch ID. It's not difficult to disable Touch ID, there is an option to disable it in the Settings. So bearing in mind that there is already an option to disable Touch ID in the Settings, how difficult would it be for Apple to simply use this option to automatically disable Touch ID via the software update instead of choosing to arbitrarily brick your phone? With a bit of extra coding, not very difficult at all, they're technical geniuses afterall.

Going with your car alarm analogy, if you've replace/repair the factory fitted alarm by a non-dealer, you don't expect the car manufacturer to permanently disable the engine and permanently lock the doors so that you can't even retrieve the contents and your valuables inside if the official dealership, with your permission, perform a routine update to the factory ECU with the latest software revision.
Didn't know the first bit but oh well.

As for the car analogy, you'll have to go back to my post about BMW for that to make complete sense. Although I think you'll find it isn't permanent, it can be reversed if the phone is repaired by Apple. Why else would they offer an exchange scheme.
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Old Feb 9, 2016 | 12:20 PM
  #93  
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Originally Posted by andy97
See Jonc's post. I was spot on even without in depth technical knowledge. It looks even more obvious, apple are trying to strong arm customers to only use their repair services.
Do you believe Jon is stating facts? Oh my. He thinks that just because you can lock the gate ripping it off its hinges doesn't affect security.
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Old Feb 9, 2016 | 12:22 PM
  #94  
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I'd love it if this made it to court and they used your arguments, it's would be the best episode of Judge Judy ever.
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Old Feb 9, 2016 | 12:48 PM
  #95  
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Originally Posted by JackClark
Do you believe Jon is stating facts? Oh my. He thinks that just because you can lock the gate ripping it off its hinges doesn't affect security.
It's nothing like that at all. What it's like is whilst you've changed the gate, Apple have bricked up all the doors and window to your property!
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Old Feb 9, 2016 | 01:04 PM
  #96  
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Originally Posted by jonc
It's nothing like that at all. What it's like is whilst you've changed the gate, Apple have bricked up all the doors and window to your property!
Which would be perfectly reasonable if you had to use OE parts to comply with the user agreement for the house.
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Old Feb 9, 2016 | 01:18 PM
  #97  
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Originally Posted by jonc
It's nothing like that at all. What it's like is whilst you've changed the gate, Apple have bricked up all the doors and window to your property!
They'd be doing you a favour because your gate is made from paper and those are not very good.
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Old Feb 9, 2016 | 01:24 PM
  #98  
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Originally Posted by neil-h
Which would be perfectly reasonable if you had to use OE parts to comply with the user agreement for the house.
Except that there is no user agreement or anything in the T&C of use to say that your phone will bricked if you use a third party to repair your phone.

Besides, I think what Jack is getting at is that for the past 2 years, security on iPhones with Touch ID and the secure enclave is cr@p as a simple Touch ID replacement by third party can easily compromise it. Talk about a massive design flaw, FAIL!

Last edited by jonc; Feb 9, 2016 at 01:36 PM.
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Old Feb 9, 2016 | 01:47 PM
  #99  
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Originally Posted by neil-h
Which would be perfectly reasonable if you had to use OE parts to comply with the user agreement for the house.
But nowhere in the apple T&Cs does it state you have to use OE parts.....
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Old Feb 9, 2016 | 02:03 PM
  #100  
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Originally Posted by markjmd
Why don't you enlighten us then. If they're not "permanently bricked and unrecoverable", what's involved in the procedure of unbricking and recovering them, and how much are Apple charging for it?

Google is your friend. You have an oem part installed and restore the phone.

Originally Posted by jonc
Take it to Apple? What to be told that nothing can be done and that the device is effectively junk, that's really helpful. But I guess Apple will let you crack on if you trade in your bricked device for a third of the price to buy another iPhone, how convenient! Well they can "crack on"!

See above

Originally Posted by mrtheedge2u2
But nowhere in the apple T&Cs does it state you have to use OE parts.....
It doesn't have to. It doesn't say in the T&C's that if you stick it up your **** it probably won't work either. The issue is hardware/software sync/compatibility. Does it say in the T&C's not to use a Samsung home button? No. it amounts to the same thing.


Don't expect your BMW to work after a software upgrade when a cheapo supplementary control module made in china has been fitted to save a few quid.


The reality of this whole situation is that if you are tight enough to replace a critical part on a very expensive piece of electronic equipment with a cheapo Chinese pattern knock off and you're too stupid to regularly back up your phone (as recommended by Apple), don't whinge like a bitch when your phone doesn't work and you lose 2000 selfies and a picture of your dinner.
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Old Feb 9, 2016 | 02:36 PM
  #101  
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Originally Posted by Devildog
Google is your friend. You have an oem part installed and restore the phone.

See above
There is no fix, if you still have the original broken Touch ID module (who would even keep that broken part for this eventualality!) you may be able to restore your iPhone. However, even if you use a new OE part it will still be bricked. The issue is not a question of using OE parts or an independent repairer, but having a tool to sync the Touch ID with the phone, only Apple has that tool. The issue is that independently repaired phones worked with no issues to for the users prior to an update and that Apple gave no warning whatsoever that this update would brick these phones. The only alternative is to buy a replacement phone which is not a fix.

http://betanews.com/2016/02/08/whats...an-you-fix-it/
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Old Feb 9, 2016 | 02:57 PM
  #102  
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Originally Posted by jonc
There is no fix, if you still have the original broken Touch ID module (who would even keep that broken part for this eventualality!) you may be able to restore your iPhone. However, even if you use a new OE part it will still be bricked. The issue is not a question of using OE parts or an independent repairer, but having a tool to sync the Touch ID with the phone, only Apple has that tool. The issue is that independently repaired phones worked with no issues to for the users prior to an update and that Apple gave no warning whatsoever that this update would brick these phones. The only alternative is to buy a replacement phone which is not a fix.

http://betanews.com/2016/02/08/whats...an-you-fix-it/
Why do you have such a problem with having to visit Apple to ensure security? What is your problem full stop actually, as far as I know you're not affected, shops will now learn a lesson and not try to repair things they shouldn't and maybe they'll take responsibility for the bad repair they made. I was asked last week to change a Macbook battery, I could get the battery for £50 and charge £50 to replace it but I refused and sent them to Apple. I don't want the responsibility should I cause damage and a new battery fitted by Apple was £100.
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Old Feb 9, 2016 | 03:07 PM
  #103  
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"Apple does not warrant that the operation of the Apple Product will be uninterrupted or error-free. Apple is not responsible for damage arising from failure to follow instructions relating to the Apple Product’s use."

Thought some of you might like this snippet.
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Old Feb 9, 2016 | 03:39 PM
  #104  
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Originally Posted by Devildog
don't whinge like a bitch when your phone doesn't work and you lose 2000 selfies and a picture of your dinner.
Hi Dd. I miss this place sometimes. Just sometimes...
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Old Feb 9, 2016 | 04:45 PM
  #105  
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Originally Posted by jonc
There is no fix, if you still have the original broken Touch ID module (who would even keep that broken part for this eventualality!) you may be able to restore your iPhone. However, even if you use a new OE part it will still be bricked. The issue is not a question of using OE parts or an independent repairer, but having a tool to sync the Touch ID with the phone, only Apple has that tool. The issue is that independently repaired phones worked with no issues to for the users prior to an update and that Apple gave no warning whatsoever that this update would brick these phones. The only alternative is to buy a replacement phone which is not a fix.

http://betanews.com/2016/02/08/whats...an-you-fix-it/
There is a fix. You take your phone to the apple store and they fix it for you with original parts that work using the tool that syncs the hardware to the software.


Stop whinging like a bitch because Apple won't sell OEM parts and tools that collectively cost millions in R&D to back street repair shops.


The issue is that people want it done on the cheap.

Last edited by Devildog; Feb 9, 2016 at 04:47 PM.
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Old Feb 9, 2016 | 04:45 PM
  #106  
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Originally Posted by Brendan Hughes
Hi Dd. I miss this place sometimes. Just sometimes...
Hello mate. Long time no post.
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Old Feb 9, 2016 | 05:07 PM
  #107  
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serious

50 quid to swop out a battery ?

are you joking ?
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Old Feb 9, 2016 | 05:16 PM
  #108  
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Originally Posted by dpb
serious

50 quid to swop out a battery ?

are you joking ?
No I'm not joking and it's £100.
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Old Feb 9, 2016 | 05:25 PM
  #109  
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it takes 10 seconds on this dell ( 150 second hand ,total) , I don't have to run it through Microsoft / dell hq though ?!!

it must be a very special battery/procedure

Last edited by dpb; Feb 9, 2016 at 05:34 PM.
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Old Feb 9, 2016 | 05:40 PM
  #110  
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Originally Posted by Devildog
There is a fix. You take your phone to the apple store and they fix it for you with original parts that work using the tool that syncs the hardware to the software.


Stop whinging like a bitch because Apple won't sell OEM parts and tools that collectively cost millions in R&D to back street repair shops.


The issue is that people want it done on the cheap.
I thought the real issue is that the data on the phone cannot be restored, either by Apple or by some two bit repair shop

Presumably something to do with the encryption technologies involved

All your data is gone, whether the phone can be un-bricked is a different question

Have I got that wrong?
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Old Feb 9, 2016 | 06:29 PM
  #111  
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Originally Posted by Devildog
There is a fix. You take your phone to the apple store and they fix it for you with original parts that work using the tool that syncs the hardware to the software.


Stop whinging like a bitch because Apple won't sell OEM parts and tools that collectively cost millions in R&D to back street repair shops.


The issue is that people want it done on the cheap.
It's not that they wont sell OEM parts, it's that they wont allow you to use OEM parts with your phone.. YOUR phone.
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Old Feb 9, 2016 | 07:35 PM
  #112  
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Originally Posted by dpb
it takes 10 seconds on this dell ( 150 second hand ,total) , I don't have to run it through Microsoft / dell hq though ?!!

it must be a very special battery/procedure
I'd hazard a guess the MacBook is a considerably nicer construction than the dell. Such is life. As for checking the battery with Apple, who said you have to?

Originally Posted by pimmo2000
It's not that they wont sell OEM parts, it's that they wont allow you to use OEM parts with your phone.. YOUR phone.
They will allow you to use OEM (or indeed none OEM) parts on your phone, what they won't do is allow third party installed parts to work with their software.
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Old Feb 9, 2016 | 08:31 PM
  #113  
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So all amounts to same thing then
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Old Feb 9, 2016 | 08:53 PM
  #114  
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Originally Posted by hodgy0_2
I thought the real issue is that the data on the phone cannot be restored, either by Apple or by some two bit repair shop

Presumably something to do with the encryption technologies involved

All your data is gone, whether the phone can be un-bricked is a different question

Have I got that wrong?
Yes.
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Old Feb 9, 2016 | 08:59 PM
  #115  
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Originally Posted by dpb
it takes 10 seconds on this dell ( 150 second hand ,total) , I don't have to run it through Microsoft / dell hq though ?!!

it must be a very special battery/procedure
I have a solar powered calculator, no battery to swap out, beat that.
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Old Feb 9, 2016 | 09:18 PM
  #116  
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Originally Posted by JackClark
Yes.
Yes, you can get your data


Fair enough, have you got the source for that - what is the published process?
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Old Feb 9, 2016 | 10:15 PM
  #117  
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Originally Posted by JackClark
I have a solar powered calculator, no battery to swap out, beat that.
Well I don't see how that's helping the apple cause !
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Old Feb 9, 2016 | 11:45 PM
  #118  
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Originally Posted by hodgy0_2
Yes, you can get your data


Fair enough, have you got the source for that - what is the published process?
Take or send it to Apple, use the usual booking process let me know how you get on.
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Old Feb 10, 2016 | 07:49 AM
  #119  
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Okay, just so we're clear

Apple don't have a definitive statement on this

And I am still unclear whether this error 53 - that bricks the phone (apparently there are other causes of the error)

Allows you to get your data back - as I said, this to me is the crux, phones can be replaced, data can't
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Old Feb 10, 2016 | 08:01 AM
  #120  
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Only a genius can tell you that, Apparently
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