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Apple ruining small businesses

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Old 08 February 2016, 08:50 AM
  #31  
JackClark
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Originally Posted by Tidgy
Interesting. Winder how that will pan out legally, i know car dealers arn't allowed to do it.
I'm pretty sure that if you wipe a Subaru ECU it won't work and you won't find an official way of restoring it made available by Subaru, they'll want you to bring it to them. Now, there may well be a hack that can flash the ECU and there may well be a hack to flash the SecureID, but neither will be supported by the OEM. Best get the pitchforks out anyhow.
Old 08 February 2016, 09:08 AM
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Originally Posted by JackClark
Bad Apple, such ******* for being so secure. We should burn them at the stake.
Kerching...
Old 08 February 2016, 09:49 AM
  #33  
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Jack and other Apple users.....when you buy a new phone does it say in the terms and conditions that any non-apple repair will result in your phone being bricked?

If I buy a car and then make modifications to it outside of the scope of the purchase then I can understand the manufacturer invalidating the warranty but what Apple are doing is akin to the car manufacturer coming to my house and blowing my car up because I repaired my brakes with non-OEM brake parts.
Old 08 February 2016, 10:21 AM
  #34  
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Originally Posted by mrtheedge2u2
Jack and other Apple users.....when you buy a new phone does it say in the terms and conditions that any non-apple repair will result in your phone being bricked?

If I buy a car and then make modifications to it outside of the scope of the purchase then I can understand the manufacturer invalidating the warranty but what Apple are doing is akin to the car manufacturer coming to my house and blowing my car up because I repaired my brakes with non-OEM brake parts.
What if you replace the ECU on your Subaru, rather than going to the manufacturer you buy one cheap that has no software but the hardware is the same, does your car still run? The answer is no, now who borked your car, Subaru or you?
Old 08 February 2016, 10:37 AM
  #35  
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Weak argument Jack. The parts that are replaced work fine on the phone. Apple simply brick your phone because they were not replaced at a place of their choosing.

If the ECU makes the car not work I simply replace the ECU again for one that does. The non-working ECU does not make my car unusable for eternity.

But you also did not answer my question about the T&C's.
Old 08 February 2016, 10:46 AM
  #36  
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At least with the phone they can helpfully toss the thing into a handy receptacle , where's the car remains you'd have to remove yourself at cost
Old 08 February 2016, 10:55 AM
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Having a closed environment for warranty and repair is fine. Apple are well within their right to not repair a phone that has been repaired elsewhere.

What they are not allowed to do is completely destroy the functionality of a phone with all the customers photos, messages and contacts without the owners permission.

Apple will be made to compensate and send out another update so that a customer has the choice to destroy their own phone. I bet virtually all those who have had non sanctioned repair will decline apple updates.

Let's see what happens but apple have made a commercial and publicity c@ck up
Old 08 February 2016, 10:58 AM
  #38  
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Originally Posted by mrtheedge2u2
Weak argument Jack. The parts that are replaced work fine on the phone. Apple simply brick your phone because they were not replaced at a place of their choosing.

If the ECU makes the car not work I simply replace the ECU again for one that does. The non-working ECU does not make my car unusable for eternity.

But you also did not answer my question about the T&C's.
No they don't work fine, they're not linked to the secure enclave, that's not working fine. Same as the car you can simply replace the Touch ID button again, and just like the car you'll need to use an official one.

It's not weak at all, it's very normal, but don't let that stop you getting the pitchforks out.
Old 08 February 2016, 10:59 AM
  #39  
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Originally Posted by andy97
Having a closed environment for warranty and repair is fine. Apple are well within their right to not repair a phone that has been repaired elsewhere.

What they are not allowed to do is completely destroy the functionality of a phone with all the customers photos, messages and contacts without the owners permission.

Apple will be made to compensate and send out another update so that a customer has the choice to destroy their own phone. I bet virtually all those who have had non sanctioned repair will decline apple updates.

Let's see what happens but apple have made a commercial and publicity c@ck up
Here's what will happen, nothing, nothing will happen, all you've done is waste time over a repair you don't need on a phone you don't own.
Old 08 February 2016, 11:06 AM
  #40  
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Can i ask how you dont own a phone if you buy it
Old 08 February 2016, 11:44 AM
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Youre only ever hiring a device from apple , I suspect
Old 08 February 2016, 11:55 AM
  #42  
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Originally Posted by JackClark
No they don't work fine, they're not linked to the secure enclave, that's not working fine. Same as the car you can simply replace the Touch ID button again, and just like the car you'll need to use an official one.

It's not weak at all, it's very normal, but don't let that stop you getting the pitchforks out.
You are a complete tool.

Basically what you are saying is Apple are perfectly ok to say "buy our phone but dont repair it with us and we will destroy your phone"?

Still not answered about the T&C's.....
Old 08 February 2016, 12:04 PM
  #43  
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So if you are hiring it surely they should give you a new one when the updates are stopped for your old one
Old 08 February 2016, 12:31 PM
  #44  
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Originally Posted by JackClark
Thats not true, the button needs to be coded to the secure enclave, your bloke down the shop might one day be able to do that but right now he can't. He shouldn't have told you he could repair it, if he'd read up he'd know he can't, but he took your money and left you with a bricked phone, but Apple are the ******* here.
Fair enough, my bad.

To be honest this is starting to feel like a similar argument that involved BMW. The big bad multinational was taken to court (and lost) because only main dealers were allowed access to the software to program replacement key fobs. It was decreed in court that BMW had to make this software available to everyone. Then lo and behold BMWs were being stolen left right and center by people using home made replacement key fobs.
Old 08 February 2016, 12:36 PM
  #45  
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Originally Posted by JackClark
I'm pretty sure that if you wipe a Subaru ECU it won't work and you won't find an official way of restoring it made available by Subaru, they'll want you to bring it to them. Now, there may well be a hack that can flash the ECU and there may well be a hack to flash the SecureID, but neither will be supported by the OEM. Best get the pitchforks out anyhow.
Bad analogy jack, your talking about OEM parts, not repair work.

What apple are saying you have to use them to repair it. You don't have to use Subaru or any manufacturers main dealer to repair or service your car and retain the warranty. The law is very specific about that.
Old 08 February 2016, 12:40 PM
  #46  
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Originally Posted by dpb
Youre only ever hiring a device from apple , I suspect
Originally Posted by mrtheedge2u2
Still not answered about the T&C's.....
Originally Posted by peter zippy reid
So if you are hiring it surely they should give you a new one when the updates are stopped for your old one
I believe he's referring to the software licensing agreement (which will be similar on a Windows device). In essence you own the device but are licensing the software from Apple/Microsoft.
Old 08 February 2016, 01:59 PM
  #47  
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Originally Posted by pimmo2000
"link bait title" .. you click it .. so it worked ..

Security? someone fixing a screen? a button? seriously? there are thousands of little phone repair companies that survive on these little repairs.

What happens when the repairs stop coming in? er..? open your eyes.

**** sake
Pimmo


Seriously. Think this one through. Its one repair type. The one, out of all of them, you'd want done right.


Most of the repairs are screen replacements. That's what these wee companies survive on. That and unblocking stolen phones (given that you can unlock for free on most networks these days)


More importantly, how do we know that the phone is actually junk after the software detects a non oem part? Apple's own release states that the touch id and use of apple pay is disabled. Is that not exactly what some of the haters posting on here were suggesting should happen?

So - what if the phone is in fact rendered inoperative by the error code.

From the source you linked to:

In its report, the Guardian cites the experiences of a freelance photographer, Antonio Olmos, who says the problem occurred on his phone after he upgraded its software.


"When Olmos, who says he has spent thousands of pounds on Apple products over the years, took it to an Apple store in London, staff told him there was nothing they could do, and that his phone was now junk," the paper reported

I'd put money on the fact that this happened:


"When Olmos, who says he has spent thousands of pounds on Apple products over the years, took it to an Apple store in London, staff told him there was nothing they could do for free, and that he'd need a replacement Apple part to make it work. Olmos, being as tight as he was not to have an apple repair in the first threw his dummy out the pram, and having stormed home in a temper he realised that his phone was now junk unless he saw sense and paid fro a proper repair."

I smashed my phone screen last summer. Apple repaired it same day for £25 more than the phone repair centre would have charged me. Its a £500 piece of complex kit. I'd rather have it done properly, thanks.

Last edited by Devildog; 08 February 2016 at 02:01 PM.
Old 08 February 2016, 02:04 PM
  #48  
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Originally Posted by JackClark
No they don't work fine, they're not linked to the secure enclave, that's not working fine. Same as the car you can simply replace the Touch ID button again, and just like the car you'll need to use an official one.

It's not weak at all, it's very normal, but don't let that stop you getting the pitchforks out.
The phones were working fine and fully functioning third party repaired phones prior to the update. If having an update that permanently bricks your device and making all your data unrecoverable without any warning when all previous updates were successful is your idea of "normal" and completely acceptable, well then you're more detached from reality than I previously thought.

Still Apple will at least give you cash for your bricked phone, about a third of the original value, about the same as an Apple repair of the home button. They've just announced a trade in programme for bricked phones. Who else would have come up with that? Thank you Apple, you're the best, here's my a-hole ready to be shafted.
Old 08 February 2016, 02:17 PM
  #49  
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Originally Posted by Devildog
Pimmo


Seriously. Think this one through. Its one repair type. The one, out of all of them, you'd want done right.


Most of the repairs are screen replacements. That's what these wee companies survive on. That and unblocking stolen phones (given that you can unlock for free on most networks these days)


More importantly, how do we know that the phone is actually junk after the software detects a non oem part? Apple's own release states that the touch id and use of apple pay is disabled. Is that not exactly what some of the haters posting on here were suggesting should happen?

So - what if the phone is in fact rendered inoperative by the error code.

From the source you linked to:

In its report, the Guardian cites the experiences of a freelance photographer, Antonio Olmos, who says the problem occurred on his phone after he upgraded its software.


"When Olmos, who says he has spent thousands of pounds on Apple products over the years, took it to an Apple store in London, staff told him there was nothing they could do, and that his phone was now junk," the paper reported

I'd put money on the fact that this happened:


"When Olmos, who says he has spent thousands of pounds on Apple products over the years, took it to an Apple store in London, staff told him there was nothing they could do for free, and that he'd need a replacement Apple part to make it work. Olmos, being as tight as he was not to have an apple repair in the first threw his dummy out the pram, and having stormed home in a temper he realised that his phone was now junk unless he saw sense and paid fro a proper repair."

I smashed my phone screen last summer. Apple repaired it same day for £25 more than the phone repair centre would have charged me. Its a £500 piece of complex kit. I'd rather have it done properly, thanks.
It can occur even without an "unauthorised" repair. If the Touch ID is broken and not repaired and the update subsequently run, it can also brick your device. The point is there are no warnings that Touch ID issues will render your phone and all the content unrecoverable with an update. That's not right regardless of what scenario you make up.

http://www.macworld.com/article/3030...-security.html
Old 08 February 2016, 05:12 PM
  #50  
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Originally Posted by neil-h
Fair enough, my bad.

To be honest this is starting to feel like a similar argument that involved BMW. The big bad multinational was taken to court (and lost) because only main dealers were allowed access to the software to program replacement key fobs. It was decreed in court that BMW had to make this software available to everyone. Then lo and behold BMWs were being stolen left right and center by people using home made replacement key fobs.
Exactly and something similar could happen, I doubt it but it could happen, then we're all screwed but at least the Apple haters will be happy.
Old 08 February 2016, 05:13 PM
  #51  
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Originally Posted by jonc
The phones were working fine and fully functioning third party repaired phones prior to the update. If having an update that permanently bricks your device and making all your data unrecoverable without any warning when all previous updates were successful is your idea of "normal" and completely acceptable, well then you're more detached from reality than I previously thought.

Still Apple will at least give you cash for your bricked phone, about a third of the original value, about the same as an Apple repair of the home button. They've just announced a trade in programme for bricked phones. Who else would have come up with that? Thank you Apple, you're the best, here's my a-hole ready to be shafted.
Since when has it been permanently bricked and unrecoverable, you're making that bit up. Tell you what, send me any you find, they're obviously worthless.
Old 08 February 2016, 05:17 PM
  #52  
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Originally Posted by Tidgy
Bad analogy jack, your talking about OEM parts, not repair work.

What apple are saying you have to use them to repair it. You don't have to use Subaru or any manufacturers main dealer to repair or service your car and retain the warranty. The law is very specific about that.
That's great, but what we're talking about is writing firmware to Apple components, and just like Subaru won't let you or anyone else write your own neither will Apple.
Old 08 February 2016, 06:37 PM
  #53  
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Originally Posted by JackClark
Since when has it been permanently bricked and unrecoverable, you're making that bit up. Tell you what, send me any you find, they're obviously worthless.
Why don't you enlighten us then. If they're not "permanently bricked and unrecoverable", what's involved in the procedure of unbricking and recovering them, and how much are Apple charging for it?
Old 08 February 2016, 07:29 PM
  #54  
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Well it didn't take as long I thought
http://www.theguardian.com/business/...error-53-codes
Old 08 February 2016, 07:44 PM
  #55  
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Originally Posted by JackClark
Since when has it been permanently bricked and unrecoverable, you're making that bit up. Tell you what, send me any you find, they're obviously worthless.
No I'm not making it up, in fact Apple could be facing a lawsuit regarding their policy of permanently disabling repaired devices with their update with no warning whatsoever. How you find it totally acceptable for Apple to intentionally brick your device lose your data without warning is beyond me, fanboi or not!
Old 08 February 2016, 08:06 PM
  #56  
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Originally Posted by Nariacon
the guardian is a rubbish communist rag
The irony with you coming from Wales
Old 08 February 2016, 08:21 PM
  #57  
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For journalistic neutrality


http://www.telegraph.co.uk/technolog...spectacularly/
Old 08 February 2016, 08:44 PM
  #58  
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Originally Posted by andy97
Well it didn't take as long I thought
http://www.theguardian.com/business/...error-53-codes
The amount of dumb in the comments from the Anti-Apple brigade beats this place hands down. You lot have a lot to learn.
Old 08 February 2016, 08:52 PM
  #59  
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Originally Posted by jonc
No I'm not making it up, in fact Apple could be facing a lawsuit regarding their policy of permanently disabling repaired devices with their update with no warning whatsoever. How you find it totally acceptable for Apple to intentionally brick your device lose your data without warning is beyond me, fanboi or not!
They should get their money back for the bad repair then take it in to Apple to get it done properly. In the meantime go to www.icloud.com and crack on.
Old 08 February 2016, 09:10 PM
  #60  
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Originally Posted by JackClark
They should get their money back for the bad repair then take it in to Apple to get it done properly. In the meantime go to www.icloud.com and crack on.
Take it to Apple? What to be told that nothing can be done and that the device is effectively junk, that's really helpful. But I guess Apple will let you crack on if you trade in your bricked device for a third of the price to buy another iPhone, how convenient! Well they can "crack on"!


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