Looks like one of our traders does not take care of our cars when test driving!
As far as I read it the lad has done right all the way through this saga.
Although making us wait 2 whole days until releasing the video was as bad
Raf
Why has he never filled the potholes in before now ?
SC won't go out of business over this, they will lose some custom for sure but it may not have been custom they would have had to begin with
This could have been sorted very easily offline, but someone decided to call someones bluff and failed badly
SC won't go out of business over this, they will lose some custom for sure but it may not have been custom they would have had to begin with
This could have been sorted very easily offline, but someone decided to call someones bluff and failed badly
this!
IMO kev didn't help in his humour with his 'taking p1ss' type stories, Ie, you get some of these people from time to time.
That to me is taking the p1ss, I like kev but he could of just kept quiet until fully resolved instead of jumping on msoc to fill his fan club with all what he said.
No surprise why the op went straight to the tabloids, I'd be cheesed off to.
I bet they could of sorted it out amicably tbh as the op seemed to be trying by not posting vid, until he probably had enough of the responses l
And I agree with all those that jumped in saying there is no video, it's a load of crap. Well how stupid do you feel now?.
Sad times really.
Scooby Regular
Joined: Aug 2011
Posts: 125
Likes: 0
From: Derby
Nope if you read the original thread on M-SOC that's been locked now, Kev asked a few times for the video so that they could deal with any disciplinaries that may or may not have been needed as a result. The first time he saw it was when it was posted online today.
Scooby Regular
Joined: Apr 2013
Posts: 4,224
Likes: 0
From: Berks
Video says it all & very upsetting for the op
Regardless if the driver has handed in notice or been sacked .
You know the old saying " throw mud itl stick "
SC will be hit finance wise / it's a community
& you can't run your garage on newbies coming into the Subaru marque / you need the loyal & loving to spread the word .
That has ended for the clinic today .....
Regardless if the driver has handed in notice or been sacked .
You know the old saying " throw mud itl stick "
SC will be hit finance wise / it's a community
& you can't run your garage on newbies coming into the Subaru marque / you need the loyal & loving to spread the word .
That has ended for the clinic today .....
I don't agree that he should have shown the video to them straight away. If he was indeed intimidated the way he says and spoken to the way he's told everyone, then I would've done the same.
It sounds like they would have kept their job had there been no video and were hoping to call the guys bluff! Wether Kev knew this or not and they had admitted it then only SC knows. I'd like to think Kev is a victim in this because he came across really helpful on both occasions I used them, they also spent a good couple of hours trying out different parts because they weren't happy at the power their turbo was making (supplied by them but fitted and mapped somewhere else) at no extra cost.
In regards to the video, I'd be pi$$ed too. The thing is, it could've damaged something that doesn't become apparent straight away, and/or fails later down the line.
Both parties could've handled it better for certain. It'll hurt SC, but I think they'll be Ok.
It sounds like they would have kept their job had there been no video and were hoping to call the guys bluff! Wether Kev knew this or not and they had admitted it then only SC knows. I'd like to think Kev is a victim in this because he came across really helpful on both occasions I used them, they also spent a good couple of hours trying out different parts because they weren't happy at the power their turbo was making (supplied by them but fitted and mapped somewhere else) at no extra cost.
In regards to the video, I'd be pi$$ed too. The thing is, it could've damaged something that doesn't become apparent straight away, and/or fails later down the line.
Both parties could've handled it better for certain. It'll hurt SC, but I think they'll be Ok.
Scooby Regular
Joined: Jan 2005
Posts: 502
Likes: 0
You earlier posts said Kev was aware and had seen the vid
Scooby Regular
Joined: Dec 2013
Posts: 195
Likes: 0
From: Essex
I know Ben from ClioSport, i wont be spending my money on a new turbo with SC thats for sure.
Scooby Newbie
Joined: Jul 2011
Posts: 12
Likes: 0
From: Farnborough, Hants
I can appreciate that sometimes garages will employ people who do stupid things, but the sum total is inexcusable really:
- Such badly a pot-holed lane on approach to a business dealing in cherished and valuable vehicles.
- The brakes were not fixed and the problem was just a sticky piston. The £200+ charge was for what?
- Charging for damage that was likely caused by them - or even if it was there before then the benefit of the doubt should clearly have been given to the customer given what happened.
- The owner refused to speak to the customer when it was clear that it was a serious complaint - ie. his car was blocked in by them and he was on the phone to the RAC legal team and about to call the police.
- Legal threats about releasing the video - I believe their angle was that it was libel/defamation but that doesn't hold water because it's a plain factual video. The DM has published it now though and I assume has taken liability.
The minimum I would now expect is for them to pay the costs of a thorough inspection of all relevant parts at another garage.
Why are good specialists so hard to find? I took mine to a local-ish place once and they didn't seem interested in my custom really - they did the job ok (plugs+brakes+belts) but ignored a list of "please have a look at [this] and advise", I assumed they were interested in profitable modifications not general maintenance. I have since just done everything DIY or taken it to a local general garage for tricky stuff.
- Such badly a pot-holed lane on approach to a business dealing in cherished and valuable vehicles.
- The brakes were not fixed and the problem was just a sticky piston. The £200+ charge was for what?
- Charging for damage that was likely caused by them - or even if it was there before then the benefit of the doubt should clearly have been given to the customer given what happened.
- The owner refused to speak to the customer when it was clear that it was a serious complaint - ie. his car was blocked in by them and he was on the phone to the RAC legal team and about to call the police.
- Legal threats about releasing the video - I believe their angle was that it was libel/defamation but that doesn't hold water because it's a plain factual video. The DM has published it now though and I assume has taken liability.
The minimum I would now expect is for them to pay the costs of a thorough inspection of all relevant parts at another garage.
Why are good specialists so hard to find? I took mine to a local-ish place once and they didn't seem interested in my custom really - they did the job ok (plugs+brakes+belts) but ignored a list of "please have a look at [this] and advise", I assumed they were interested in profitable modifications not general maintenance. I have since just done everything DIY or taken it to a local general garage for tricky stuff.
Last edited by Gareth79; Jan 18, 2016 at 06:49 PM.
wow, honestly im shocked at the way they have treated that car and i was getting ready to have my car booked in there to have my mapping tweaked will be staying well clear now what a shower of cowboys, always heard good things about them but just goes to show.
i could not have kept my cool if that was mine id be tying that mechanic to the back of the car and dragging him down that motocross track they call a road.
i could not have kept my cool if that was mine id be tying that mechanic to the back of the car and dragging him down that motocross track they call a road.
Scooby Regular
Joined: Aug 2011
Posts: 125
Likes: 0
From: Derby
Re-read my original posts and you'll see I said no such thing. I said someone had seen it before it was removed. But I never said Kev. Irrelevant really. Kev has seen it now. The driver has handed his notice in as a result.
Ben, I said you were a ****, as it didn't seem fair to be holding back information thus leading me, and me only, to think you were lying. Obviously following the video's release you were being honest in regards to the driving style, so for that I do apologise.
Scooby Clinic clearly take pride in their work, but I also wouldn't consider them in the future following this event, it's really not a good show regardless of which staff member it was.
Scooby Clinic clearly take pride in their work, but I also wouldn't consider them in the future following this event, it's really not a good show regardless of which staff member it was.
Cooking on Calor
iTrader: (23)
Joined: Oct 2001
Posts: 23,346
Likes: 7
From: in a house full of girls!
Kev and the guys are on the whole are very proffesional up there. Genuinely gutted to see the video though, as it paints the whole business with the same brush.
This is quite shocking!! There is seriously a lack of respect for the owners car! I would be driving down that track at a snails pace in any car let alone my pride and joy!
Looks like a dash cam is on the shopping list!
Looks like a dash cam is on the shopping list!
Scooby Regular
Joined: Jan 2005
Posts: 502
Likes: 0
You answered someone who asked you was Kev aware and had he seen the vid, and you said yes he is aware and seen it
one of the involved hands in his notice
"so its safe to come and use us again everyone"
what a crock of **** most of them working at SC will be as bad as each other
how the mighty have fallen there used to be a paint magician that everyone used to blow smoke up his **** on here until his true colours were shown
Scooby Regular
Joined: Jan 2005
Posts: 502
Likes: 0
Scooby Regular
Joined: Jan 2005
Posts: 502
Likes: 0
Apparently from Kev for those who didnt see the other threads on the other forums
Hi,
yesterday an incoming phone call started with, "I hope you can help me, I have been everywhere and spent a load of money on my blob eye STI trying to sort the brakes yet the pedal is still spongy", we booked him in and today he appeared, this is how it went................
I went into our waiting room for a coffee, customer was sat there so I took the opportunity to say good morning and ask what the brake problem was in detail and what had he spent "loads of money" on with regard to fixing it.
He replied, smirking, "why, cant you find the problem ?" with an added body gesture meaning we had already failed,. I replied, "no it would just save us a little time, hence money if we are given some guidance regarding what work had already been carried out"
He replied, "its had a new master cylinder, new servo, new discs and pads all round, pipe work to the servo, another new master cylinder and the pedal is still crap"......
Seat bag on and car backed onto a wheels free ramp, all wheels removed and bleed nipples on callipers opened, strange, blue brake fluid drained out and some fresh dot 5:1 fluid flushed through and all callipers bleed up.
pads removed, callipers cleaned, copper grease applied and all re fitted together, servo pipe work and one way valve checked, time to road test.
A steady run down our lane, through the ford and out onto the open roads, a look in the rear view mirror to check all was clear and several braking sessions carried out to test the brakes, one from 30MPH to dead stop then 40MPH the same and then a final 50 MPH to dead stop and all was perfect, the brakes behaving the same as they all do, return to workshop and add up the invoice.
A total of £146.00 + vat, invoice raised customer on his way............
10 mins later he was back saying the brakes were no better, another discussion and road test proved otherwise, and off he went again only to reappear after another 10 mins, this time he didn’t mention the brakes but complained we had been speeding on the road test and pulled his bumper off stating that it was all recorded on his in car camera.
I was called in to manage the dispute, armed with Dale our body shop man expecting to do a repair and paint and Andy who had road tested the vehicle to witness the footage on the in car camera we found nothing wrong, bumper was fine and unmarked, puzzled we asked the customer to explain..........
He grabbed the front bumper and pulled it up and down, "it never moved like that before and I can hear it rattling whilst driving".
Back into the workshop we found several bumper clips missing and found the banging noise to be the headlight as it had no retaining bracket on the bottom and had a run of glue underneath it to tack it to the front panel which had now broken free, all this pointed out .
We removed the front bumper added a new retainer bracket to the headlamp, re fitted the bumper and replaced the missing clips, it was pointed out to the customer that it had been like this for a long time after some kind of front end repair which had not been fitted up correctly.
Now who pays ?, he thinks we caused it, we proved it was a previous bodge and explained the main headlamp support bracket was missing along with several bumper retaining clips, however we would throw away the 2.5 hours labour we had spent sorting it but asked the customer to pay for the £10.00 bracket as a contribution, then all hell let loose..............
Straight on his phone to the AA legal cover threatening to put us in court, what for a £10.00 bracket we had supplied ?
We gave him his keys, no charge, never did see his speeding footage....
All part of life’s tapestries......
Some funny folk out there
Kev
Yellow R is offline Report Post Reply With Quote Multi-Quote This Message Quick reply to this message
Unread Today, 12:30 AM #39
Yellow R
Scooby Regular
Trader Score: (2)
Join Date: Apr 2012
Location: Somewhere on earth
Posts: 491
Default
Msoc part 2:
Hi,,
he is now threatening to put his "footage" on you tube, what a complete plonker
John, he was from Romford in Essex.
To be fair we should not have rolled over and given in, we should have charged the whole 2.5 to 3 hours and the price of not just the bracket but the extra clips needed to fit where one were missing,
He would have been facing a £185.00 + vat bill, however as we really do try hard we would feel that its a bit of a blow on top of his brake bill, we would have taken a view on it and more than a view we simply asked for a contribution as in a tenner.
the amount of huffing and puffing and phone calls that he made, threatening legal action using his AA legal cover it was a case of we don’t need this s**t, heres your keys and go away.
He was a strange character as when we removed the bumper clips he started to line them up on the floor, double checked their alignment to make sure they were laid out in a perfectly straight line................
weird ?
Kev
Yellow R is offline Report Post
All could have been publicly avoided
Hi,
yesterday an incoming phone call started with, "I hope you can help me, I have been everywhere and spent a load of money on my blob eye STI trying to sort the brakes yet the pedal is still spongy", we booked him in and today he appeared, this is how it went................
I went into our waiting room for a coffee, customer was sat there so I took the opportunity to say good morning and ask what the brake problem was in detail and what had he spent "loads of money" on with regard to fixing it.
He replied, smirking, "why, cant you find the problem ?" with an added body gesture meaning we had already failed,. I replied, "no it would just save us a little time, hence money if we are given some guidance regarding what work had already been carried out"
He replied, "its had a new master cylinder, new servo, new discs and pads all round, pipe work to the servo, another new master cylinder and the pedal is still crap"......
Seat bag on and car backed onto a wheels free ramp, all wheels removed and bleed nipples on callipers opened, strange, blue brake fluid drained out and some fresh dot 5:1 fluid flushed through and all callipers bleed up.
pads removed, callipers cleaned, copper grease applied and all re fitted together, servo pipe work and one way valve checked, time to road test.
A steady run down our lane, through the ford and out onto the open roads, a look in the rear view mirror to check all was clear and several braking sessions carried out to test the brakes, one from 30MPH to dead stop then 40MPH the same and then a final 50 MPH to dead stop and all was perfect, the brakes behaving the same as they all do, return to workshop and add up the invoice.
A total of £146.00 + vat, invoice raised customer on his way............
10 mins later he was back saying the brakes were no better, another discussion and road test proved otherwise, and off he went again only to reappear after another 10 mins, this time he didn’t mention the brakes but complained we had been speeding on the road test and pulled his bumper off stating that it was all recorded on his in car camera.
I was called in to manage the dispute, armed with Dale our body shop man expecting to do a repair and paint and Andy who had road tested the vehicle to witness the footage on the in car camera we found nothing wrong, bumper was fine and unmarked, puzzled we asked the customer to explain..........
He grabbed the front bumper and pulled it up and down, "it never moved like that before and I can hear it rattling whilst driving".
Back into the workshop we found several bumper clips missing and found the banging noise to be the headlight as it had no retaining bracket on the bottom and had a run of glue underneath it to tack it to the front panel which had now broken free, all this pointed out .
We removed the front bumper added a new retainer bracket to the headlamp, re fitted the bumper and replaced the missing clips, it was pointed out to the customer that it had been like this for a long time after some kind of front end repair which had not been fitted up correctly.
Now who pays ?, he thinks we caused it, we proved it was a previous bodge and explained the main headlamp support bracket was missing along with several bumper retaining clips, however we would throw away the 2.5 hours labour we had spent sorting it but asked the customer to pay for the £10.00 bracket as a contribution, then all hell let loose..............
Straight on his phone to the AA legal cover threatening to put us in court, what for a £10.00 bracket we had supplied ?
We gave him his keys, no charge, never did see his speeding footage....
All part of life’s tapestries......
Some funny folk out there
Kev
Yellow R is offline Report Post Reply With Quote Multi-Quote This Message Quick reply to this message
Unread Today, 12:30 AM #39
Yellow R
Scooby Regular
Trader Score: (2)
Join Date: Apr 2012
Location: Somewhere on earth
Posts: 491
Default
Msoc part 2:
Hi,,
he is now threatening to put his "footage" on you tube, what a complete plonker
John, he was from Romford in Essex.
To be fair we should not have rolled over and given in, we should have charged the whole 2.5 to 3 hours and the price of not just the bracket but the extra clips needed to fit where one were missing,
He would have been facing a £185.00 + vat bill, however as we really do try hard we would feel that its a bit of a blow on top of his brake bill, we would have taken a view on it and more than a view we simply asked for a contribution as in a tenner.
the amount of huffing and puffing and phone calls that he made, threatening legal action using his AA legal cover it was a case of we don’t need this s**t, heres your keys and go away.
He was a strange character as when we removed the bumper clips he started to line them up on the floor, double checked their alignment to make sure they were laid out in a perfectly straight line................
weird ?
Kev
Yellow R is offline Report Post
All could have been publicly avoided
