What costs £1400 and lasts 8 weeks.....
30 January 2013, 09:57 PM
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What costs £1400 and lasts 8 weeks.....
An 'Exedy' clutch, lightened flywheel and timing belt expertly fitted by ECLIPSE in Sunderland.....
Oh yes and there warranty quickly becomes the parts suppliers warranty, and you have to pay the tow truck if you want to get your car that they f*cked up back to them for them to charge you more to maybe or maybe not fix it....
But for those in the know they did offer to rub down my flywheel with emery paper and reuse that when their crappy lightened flywheel failed.....
Pics and story available on request, but wondering how a company with so much bad press (check out scoobynet de-eclipse story etc) stays in business
And how I wished I'd found the threads on here before the hard-earned went their way
Oh yes and there warranty quickly becomes the parts suppliers warranty, and you have to pay the tow truck if you want to get your car that they f*cked up back to them for them to charge you more to maybe or maybe not fix it....
But for those in the know they did offer to rub down my flywheel with emery paper and reuse that when their crappy lightened flywheel failed.....
Pics and story available on request, but wondering how a company with so much bad press (check out scoobynet de-eclipse story etc) stays in business
And how I wished I'd found the threads on here before the hard-earned went their way
30 January 2013, 10:13 PM
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But slippery stards just keep saying bring car back to us and we will fix it in a day (even tough it took them 2 weeks of keeping the car to f*ck it up in the first place)
Bargepole now out so they dont break anything else on my car....
30 January 2013, 10:17 PM
#7
No - going to try and reclaim some money from credit card company, or maybe court and Exedy are checking to see if clutch and plate fitted were genuine and match the boxes they gave me - otherwise its fraud......
But slippery stards just keep saying bring car back to us and we will fix it in a day (even tough it took them 2 weeks of keeping the car to f*ck it up in the first place)
Bargepole now out so they dont break anything else on my car....
But slippery stards just keep saying bring car back to us and we will fix it in a day (even tough it took them 2 weeks of keeping the car to f*ck it up in the first place)
Bargepole now out so they dont break anything else on my car....
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30 January 2013, 11:35 PM
#10
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ouch ouch ouch 
31 January 2013, 05:58 AM
#12
The really sad thing apart from the loss of £1400 is, it's not a difficult job in fact i'd go as far as to say it's a piece of p!ss, so how can they call themselves mechanics if they get it wrong.
Also i didn't see front and rear crank oil seals on your list, for what they cost you should have these changed while your at it.
Also i didn't see front and rear crank oil seals on your list, for what they cost you should have these changed while your at it.
31 January 2013, 08:29 AM
#13
Its not the first time I've seen their name mentioed on here in a negative thread.
2 weeks and £1400 to do clutch, flywheel and belt is ridiculous.
Why can't these companies stand up and say "yea, we fcuked up. We are sorry, we'll refund you your money or allow us to put things right at our cost "
2 weeks and £1400 to do clutch, flywheel and belt is ridiculous.
Why can't these companies stand up and say "yea, we fcuked up. We are sorry, we'll refund you your money or allow us to put things right at our cost "
Last edited by MattyB1983; 31 January 2013 at 07:07 PM.
31 January 2013, 09:13 AM
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seems like these foookers never learn wouldnt give them a shopping trolley to fix
bunch of idiots and thats being nice
cmon deano stick up for ya pal .....................lol
bunch of idiots and thats being nice
cmon deano stick up for ya pal .....................lol
31 January 2013, 02:38 PM
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31 January 2013, 02:39 PM
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A good friend and long standing respected member of the forum sent me a link to this thread this morning. Thanks mate. This is Chris from Eclipse Performance. It's not my style to get into forum slagging matches as its not very professional and rarely does any good. However as our customer has chosen his route I feel it appropriate for me to add a post so you guys can see both sides of this tale.
Firstly, have a re-read of the original post. All the guy is saying is he had a load of parts fitted, something has failed and now it needs sorting. There isn't much 'shocking' about that? Your replies seem to imply you all think we have done something terrible here?? It's a shame something has failed but there is a straight forward procedure to sort out issues like this.
The £1,430 he spent was for a Stage 1 Exedy clutch kit, lightweight flywheel, timing belt kit, tensioner & idlers, new water pump, new transmission oil & diff oil, new antifreeze & fit his own supplied spark plugs.
It didnt take 2 weeks to do the work, we had worked stacked up so it didnt get started right away. Then we had a few days delay as the flywheel was the wrong one, and the new one had to come from America. We finished the car and the same day he came to collect it. We informed him the biting point was quite high and there was a judder coming from the clutch/flywheel. As the car was built up there wasnt anything we could do to rectify it without stripping it back down, but as he needed to take the car we made a note of it on his invoice to put his mind at rest, acknowledging the potential issue and stating if the problem persisted we would gladly sort it out under warranty.
He called back after a couple of weeks to say the judder had gone, but the biting point was still high. We booked the car in to have the problem resolved, and put aside another lightweight flywheel & Stage 1 Exedy clutch so that once we worked out which part was at fault, we could replace it right away, reducing the time and inconvenience to the customer.
Any of you who understand the industry will know the warranty on the product comes from the manufacturer, not the seller. The procedure is to send the part back, the manufacturer inspects it then any claim from us for additional costs is considered. This usually takes some time, and should the claim be successful you get a refund for the part & sometimes the associated labour/costs.
However, we were ready to replace the part right away, and then deal with the refund issues from whichever part was at fault ourselves. (Not so 'shocking'!)
Anyway, we spoke to the customer several times over the following days/weeks to confirm we wanted the car back so that firstly we could work out what had caused the issue, and then to replace it and get him on his way. He was told several times this was obviously covered under his warranty, so there would be nothing to pay. He suggested he might take it to a local garage to him, and was told that if he did so, they would obviously charge him for the work. He only lived about 15 miles from us.
In the mean time he came to collect his old flywheel as he said he knew someone who would skim it for him, and that he would just want his original flywheel fitting and would want a refund on the lightweight flywheel. We agreed without question, and again suggested he brought the car to us ASAP.
He didnt turn up for his appointment, and we still have the parts set aside to get the job done. He has now been in touch saying he has had another 'Subaru specialist' garage do the work, and he wants us to pay their bill, including replacing all the parts we fitted? He doesn't know which part had failed, they have just replaced everything. They told him the timing belt tensioner was fitted with too much tension which had damaged the belt (as you know that is not possible as the tensioner itself provides its own tension) and the clutch had failed due to incorrect 'adjustment' (?). I asked him to confirm what they meant by those claims and explained to him we cannot adjust the tension in the timing belt tensioner, and that Subaru clutches are not adjustable. He hasn't replied. He also said the clutch cover looked older than 8 weeks old, and was confirming with Exedy if it was the right part. When he picked up the car the empty pink boxes were in the back of his car so he has the part numbers to check.
So now we have a customer who despite having a full parts and labour warranty on his car to cover the work we did, and despite being told on several occasions to bring the car back and we would work out exactly where the fault was and put it right straight away, free of charge, he chose to take it elsewhere and have them remove all the parts and replace them for new ones, without letting us know first and also under the full understanding that this garage was going to charge him for them. It appears they have taken the opportunity to sell him all the parts again, charge him for all the work and then expect us just to say ok, we'll pay the bill. Without any information what so ever about any faulty part, and giving duff information about timing belt tensioners & badly adjusted clutches! This makes me question their intention!!!
So that's where they are at. Like I said, I'm not into slagging matches, but it looks like the usual crowd have already started to take it that way. I'm not into that so Ill probably call it a day now on this thread. I just thought I would put you all in the picture as clearly the originator of this thread had no intention of telling you the whole story as it wouldn't be quite as effective that way!
Firstly, have a re-read of the original post. All the guy is saying is he had a load of parts fitted, something has failed and now it needs sorting. There isn't much 'shocking' about that? Your replies seem to imply you all think we have done something terrible here?? It's a shame something has failed but there is a straight forward procedure to sort out issues like this.
The £1,430 he spent was for a Stage 1 Exedy clutch kit, lightweight flywheel, timing belt kit, tensioner & idlers, new water pump, new transmission oil & diff oil, new antifreeze & fit his own supplied spark plugs.
It didnt take 2 weeks to do the work, we had worked stacked up so it didnt get started right away. Then we had a few days delay as the flywheel was the wrong one, and the new one had to come from America. We finished the car and the same day he came to collect it. We informed him the biting point was quite high and there was a judder coming from the clutch/flywheel. As the car was built up there wasnt anything we could do to rectify it without stripping it back down, but as he needed to take the car we made a note of it on his invoice to put his mind at rest, acknowledging the potential issue and stating if the problem persisted we would gladly sort it out under warranty.
He called back after a couple of weeks to say the judder had gone, but the biting point was still high. We booked the car in to have the problem resolved, and put aside another lightweight flywheel & Stage 1 Exedy clutch so that once we worked out which part was at fault, we could replace it right away, reducing the time and inconvenience to the customer.
Any of you who understand the industry will know the warranty on the product comes from the manufacturer, not the seller. The procedure is to send the part back, the manufacturer inspects it then any claim from us for additional costs is considered. This usually takes some time, and should the claim be successful you get a refund for the part & sometimes the associated labour/costs.
However, we were ready to replace the part right away, and then deal with the refund issues from whichever part was at fault ourselves. (Not so 'shocking'!)
Anyway, we spoke to the customer several times over the following days/weeks to confirm we wanted the car back so that firstly we could work out what had caused the issue, and then to replace it and get him on his way. He was told several times this was obviously covered under his warranty, so there would be nothing to pay. He suggested he might take it to a local garage to him, and was told that if he did so, they would obviously charge him for the work. He only lived about 15 miles from us.
In the mean time he came to collect his old flywheel as he said he knew someone who would skim it for him, and that he would just want his original flywheel fitting and would want a refund on the lightweight flywheel. We agreed without question, and again suggested he brought the car to us ASAP.
He didnt turn up for his appointment, and we still have the parts set aside to get the job done. He has now been in touch saying he has had another 'Subaru specialist' garage do the work, and he wants us to pay their bill, including replacing all the parts we fitted? He doesn't know which part had failed, they have just replaced everything. They told him the timing belt tensioner was fitted with too much tension which had damaged the belt (as you know that is not possible as the tensioner itself provides its own tension) and the clutch had failed due to incorrect 'adjustment' (?). I asked him to confirm what they meant by those claims and explained to him we cannot adjust the tension in the timing belt tensioner, and that Subaru clutches are not adjustable. He hasn't replied. He also said the clutch cover looked older than 8 weeks old, and was confirming with Exedy if it was the right part. When he picked up the car the empty pink boxes were in the back of his car so he has the part numbers to check.
So now we have a customer who despite having a full parts and labour warranty on his car to cover the work we did, and despite being told on several occasions to bring the car back and we would work out exactly where the fault was and put it right straight away, free of charge, he chose to take it elsewhere and have them remove all the parts and replace them for new ones, without letting us know first and also under the full understanding that this garage was going to charge him for them. It appears they have taken the opportunity to sell him all the parts again, charge him for all the work and then expect us just to say ok, we'll pay the bill. Without any information what so ever about any faulty part, and giving duff information about timing belt tensioners & badly adjusted clutches! This makes me question their intention!!!
So that's where they are at. Like I said, I'm not into slagging matches, but it looks like the usual crowd have already started to take it that way. I'm not into that so Ill probably call it a day now on this thread. I just thought I would put you all in the picture as clearly the originator of this thread had no intention of telling you the whole story as it wouldn't be quite as effective that way!
Last edited by chris1975; 31 January 2013 at 02:40 PM.
31 January 2013, 03:20 PM
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I posted my comment to get a reaction ( post
From yourself .
Fair play to you for that .
But this is 1 of many stories I have came across reflecting your poor workmanship & business attitude .
It's a public forum & sure the public will decide.
From yourself .
Fair play to you for that .
But this is 1 of many stories I have came across reflecting your poor workmanship & business attitude .
It's a public forum & sure the public will decide.
31 January 2013, 03:27 PM
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As above. U have said your side of the story But to be fair have never ever spoke to anybody with a good word to say about your business. So to me there has to be something in it.
31 January 2013, 03:44 PM
#23
Any of you who understand the industry will know the warranty on the product comes from the manufacturer, not the seller. The procedure is to send the part back, the manufacturer inspects it then any claim from us for additional costs is considered. This usually takes some time, and should the claim be successful you get a refund for the part & sometimes the associated labour/costs.
31 January 2013, 06:55 PM
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Lets think about this chaps , I'll make it quite clear I don't give a ****e about eclipse or any other Scooby specialists it makes no odds to me if they exist or not
But let's be honest s cam belt and clutch are bread and butter work which can be done by any competent garage , let alone someone who deals with Subaru day in day out
I find it very hard to believe all the fault lies with eclipse
Yes they will have dropped a bollok on some cars but all garages have ALL !
IMHO it's totally unfair to comment and start slagging company's because of forum talk
I fully understand the op is not happy e at all , but how do we know what's been done wrong , how do we know the motives of the guy who's gave a second opinion , obviously he's a competitor so they hardly gonna say eclipse are all hunky dory
I was speaking to the boss of a very well known company and because of this forum and only half of the story being told on here it had a very negative affect
But let's be honest s cam belt and clutch are bread and butter work which can be done by any competent garage , let alone someone who deals with Subaru day in day out
I find it very hard to believe all the fault lies with eclipse
Yes they will have dropped a bollok on some cars but all garages have ALL !
IMHO it's totally unfair to comment and start slagging company's because of forum talk
I fully understand the op is not happy e at all , but how do we know what's been done wrong , how do we know the motives of the guy who's gave a second opinion , obviously he's a competitor so they hardly gonna say eclipse are all hunky dory
I was speaking to the boss of a very well known company and because of this forum and only half of the story being told on here it had a very negative affect
31 January 2013, 06:56 PM
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It doesn't take you lot long to remind me of exactly why I don't bother using forums so much - random un-named people looking like they are 'in the know' and believing everything they read or hear, then re distributing the rumours as if they were a known fact! But I won't go into all that now, I might save that for another day!
So not using forums is also the reason I cancelled our Traders Membership. It wasn't worth paying the weekly subscription if I couldn't spend the time using it. Not that I owe Mr ****** an explination for it!!
You see... I'm starting to bite already! lol.
So not using forums is also the reason I cancelled our Traders Membership. It wasn't worth paying the weekly subscription if I couldn't spend the time using it. Not that I owe Mr ****** an explination for it!!
You see... I'm starting to bite already! lol.
You may want to brush up on UK consumer law. The warranty may well be from the manufacturer as far as you are concerned, but once you supply a part to a customer their contract is with you not the manufacturer. If you supplied and fitted the parts and they are defective, you are lawfully bound to replace or refund the customer. Any recompense from the manufacturer is between you and the manufacturer. The customer is not obliged to wait for you to be recompensed by the manufacturer before they are refunded.
I'm in a trade where I have to supply and fit parts (Central Heating), and I certainly don't/can't charge customers for warranty work.
Surely it doesn't happen (duff parts) that often to you that you cant afford to look after your customers when the turd does hit the proverbial?
Last edited by Truss; 31 January 2013 at 06:58 PM.
31 January 2013, 07:06 PM
#27
OK deleted some posts that give little value to this thread.
I'm not going to let this degenerate into a slagging fest, especially if the abuse is typed barely comprehensible text speak. So anymore posts like that and I'll lock the thread.
I don't like quoting our forum rules, but sometimes I have to as some people obviously haven't read them (re: General conduct and use of english).
As a finishing note, if there is no sight of amicable resolution and civil discussion then this thread will be locked as part of a name and shame rules.
I'm not going to let this degenerate into a slagging fest, especially if the abuse is typed barely comprehensible text speak. So anymore posts like that and I'll lock the thread.
I don't like quoting our forum rules, but sometimes I have to as some people obviously haven't read them (re: General conduct and use of english).
As a finishing note, if there is no sight of amicable resolution and civil discussion then this thread will be locked as part of a name and shame rules.
31 January 2013, 08:59 PM
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Truss... Please read my post again. At no point did I even suggest that I was going to charge the customer for the work? How on earth did you come up with that conclusion? I mentioned the procedure for us to reclaim the money from the manufacturer to show we can't just say 'this is broken, we want our money back'. Just in the same way the customer can't just say another garage has decided to replace all the parts so he wants his money back too!
Scooby B... I made it clear above I have had a Traders account on here for Eclipse Performance which I have used for a long time, but stopped using it as we weren't using it enough to make the most of the cost of the traders subscription. That's nothing to do with the site, just the fact I don't use it enough. I only registered today to reply to his thread after being alerted to it from a concerned friend. The 'usual suspects' know who they are. Non of them have ever met me or even spoken to me, but they seem to get a rather large kick out of spreading rumours about us on several different forums. After today they have also started up again on other forums. They have ulterior motives, but like I said, I might save that for another day!!!!
Toneh... Well said. Theres a LOT of truth in what you say!
Scooby B... I made it clear above I have had a Traders account on here for Eclipse Performance which I have used for a long time, but stopped using it as we weren't using it enough to make the most of the cost of the traders subscription. That's nothing to do with the site, just the fact I don't use it enough. I only registered today to reply to his thread after being alerted to it from a concerned friend. The 'usual suspects' know who they are. Non of them have ever met me or even spoken to me, but they seem to get a rather large kick out of spreading rumours about us on several different forums. After today they have also started up again on other forums. They have ulterior motives, but like I said, I might save that for another day!!!!
Toneh... Well said. Theres a LOT of truth in what you say!
31 January 2013, 09:13 PM
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Ok just to make a point: You buy something from a company weather it be a clutch and flywheel (from Eclipse) or a new laptop from pc world...what do you do if it breaks..... right you take it back to were you bought it. Yes this customer had problem so why wasn't it brought back to fix.......?? after all if you by your laptop from pc world and it breaks would you take it back to.....comet/dixons etc..nuf said