ukimpreza

iTrader: (9)

recently bought a item off ebay that when turned up and fitted didnt work, item was returned but never refunded so started a dispute and now dispute has been closed am i still dont get a refund.

peter zippy reid

iTrader: (25)

Should have had the refund before it closed

ukimpreza

iTrader: (9)

nope paypal closed it saying timed out basically

peter zippy reid

iTrader: (25)

How long did you wait to claim your refund

ukimpreza

iTrader: (9)

a week after the parcel was signed for on return

peter zippy reid

iTrader: (25)

Cant understand why they closed it as you have 45 days did they not give a reason ehy they closed it

ukimpreza

iTrader: (9)

email said closed as dispute was over so many days old

peter zippy reid

iTrader: (25)

So was the time you bought the item till the time you returned more than 45 days

ukimpreza

iTrader: (9)

no was returned two or three days after received

panta_rei

Possible cause: you didn't "escalate" the complaint, which would leave the end decision with eBay.

peter zippy reid

iTrader: (25)

Got this from paypal
If you decide to open a dispute, be aware that you must open it within 45 days of the date you made your payment, and that you and the seller will have 20 days to work things out.

And if you choose to escalate your dispute to a claim, you must do so within 20 days of opening the dispute, or it will be closed automatically.

chopperman

Did you escalate the claim ? You may still be able to go to your card provider if you pay through paypal using a credit or debit card.

ukimpreza

iTrader: (9)

bugger, no didnt escalate it.

ditchmyster

iTrader: (7)

Robbed me of £54.00 when someone bought something and never paid, i hate em....

panta_rei

Try to contact them and explain the situation. They usually answer email within 24 hours.

You shouldn't have sent the item out when they didn't pay...