chung

Hi all was wondering if anyone knows the guys at Mocom Racing ive tried phoneing them for 2 day but no answer.

wrx287

iTrader: (8)

Frayz is your man. He's had a few dealings with them

B0DSKI

iTrader: (17)

Dont think Frayz would be the best person to ask on this one

Leave a message on the answerphone with a daytime contact number. Zak will get back to you

Terminator X

iTrader: (7)

Hard to get hold of but worth it ... just leave a message & await return call.

TX.

L.J.F

iTrader: (31)

As already said leave a few messages and be patient as Zak is very busy

JohnD

iTrader: (5)

I've done that but never got a reply. Unfortunatly, you just finish up going elsewhere

JohnD

Terminator X

iTrader: (7)

Well he's always called me back, just takes a day or two. Is anything really that urgent that it can't wait a few days ...

TX.

JohnD

iTrader: (5)

I could think of quite a few things that would benefit from a prompt reply!
In my case no, it wouldn't have mattered to have waited a day or two - it was a geometry set-up after fitting new suspension, but that was over two months ago!
It's obvious that Zak at Mocom has a keen and loyal customer base and 'maybe' if I'd said I was you, he might have answered?
Inherant communication problems of a 'one man band' operation, I'm afraid.

JohnD

banny sti

iTrader: (68)

My alternator belt snapped on the way home from work, rang the garage got it replaced within the hour as its my work transport.

juggers

iTrader: (1)

Zacks has recently had some bad news as one of his immidiate family members has passed away and is still coming to terms with the loss. I think a thread like this will be the last thing he is concerned about.

Immy

chung

I only started the thread to see if they were still open.

Turbotits

iTrader: (2)

Thats unfortunate and my thoughts go to Zak and his family as these thing can be hard to get over. ive experienced similar myself

Although ive had similar with mocom, well over a year ago when i wanted to spend a fair amount of money and over a week left 3 messages and never got a reply so the money was spent at another tuner> Mocom is fairly near to me but i havent called or even tried when ive needed something,

In my case id rather drive much futher and use someone that has better customer comunication. As a customer of anyone in any buisness i do expect the phone to be answered or a message answered fairley quickly.

53

iTrader: (41)

^ Lucky escape IMHO. Infinitely better companies out there

GREGGYG

iTrader: (2)

Well said John, I only spend my money where I receive a 1st class customer service experience. (as well as them having intimate knowledge of my particular car, obviously!)

l3wjx

Anyone got zacks mobile number or can let me no best way to get in touch or has the company gone bust or closed down ?,
Someone could share some light that be great
Email: Lewisjones19@hotmail.co.uk

Moley

iTrader: (9)

They are still up and running, just difficult to get hold of (AFAIK)

B0DSKI

iTrader: (17)

I've got his mobile I'll shoot him a text and see what's up. You're the third person I know who's having trouble getting hold of him since Christmas

l3wjx

Hi yh it's been a pain in the *** because he was so helpful when I went up there And I wouldn't wanna take my car anywhere else apart from that I have just had a email back from him saying that he is back in work from tomorrow?!
So that's good.

328isport

iTrader: (6)

Had more or less the same experience as many others here, these guys are pretty close to me and were my first port of call when it came to finding someone to look after my car, but the lack of response to my questions left me lacking in confidence, I understand this company may be extremely busy, but if your so busy that you can't get back to potential customers then it concerns me that they may be too busy to do a proper job also. I'm not saying that this is the case but in the end these concerns plus a big lead time to get anything done made me look elsewhere.

Eventually I found Extreme Scoobies, who fit me in in good time, and will do things like an oil service, new fuel pump and fit a new ECU whilst I wait on a Saturday morning, more like it!

wrxjay03

the same even an year on down the line from these old posts !! tried ringing ,e-mails no answer no call back think I might take my busy ele's where

Turbotits

iTrader: (2)

yep go somewhere else.

I hate to think how much ive spent on my car since i first tried to contact them about 5 years ago
Thats all revenue theyve lost

CutMasterT

iTrader: (2)

ditto to the above - very difficult to get hold of. Nice bloke but I think he's a one man band so may explain why he takes so long to get back to you.