Warning Extreme Scoobies!
#1
Warning Extreme Scoobies!
Right i am really pissed off 1st of all i went to collect my drivers side rear arm link for my bugeye 52 pate import (£200) from extreme scoobies from boreham chelmsford Essex when i got there straight away the guy (knowlesy) had a attitude kept going off on one when i was asking him question about my scooby saying i was stupid ect like he could no be botherd we me felt like wrapping the arm link around his head!
to top it off i went to get the part fitted the other day and its the wrong one! even though before i brought the part i asked knowlesy to check it was the right one
Rang him up today to ask for my money back and he could not even do that! because it was a special delivery from japan,
just thought i warn you about the troubble i had with extreme scoobies
so i am now left with a left rear arm link for sale its on ebay
http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=280378863411
http://cgi.ebay.co.uk/subaru-sti-bugeye-import-rear-passenger-side-arm-link_W0QQitemZ280378863411QQcmdZViewItemQQptZUK_Ca rsParts_Vehicles_CarParts_SM?hash=item4147e1ef33&_ trksid=p3286.c0.m14&_trkparms=65%3A12%7C66%3A2%7C3 9%3A1%7C72%3A2136%7C293%3A1%7C294%3A50
to top it off i went to get the part fitted the other day and its the wrong one! even though before i brought the part i asked knowlesy to check it was the right one
Rang him up today to ask for my money back and he could not even do that! because it was a special delivery from japan,
just thought i warn you about the troubble i had with extreme scoobies
so i am now left with a left rear arm link for sale its on ebay
http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=280378863411
http://cgi.ebay.co.uk/subaru-sti-bugeye-import-rear-passenger-side-arm-link_W0QQitemZ280378863411QQcmdZViewItemQQptZUK_Ca rsParts_Vehicles_CarParts_SM?hash=item4147e1ef33&_ trksid=p3286.c0.m14&_trkparms=65%3A12%7C66%3A2%7C3 9%3A1%7C72%3A2136%7C293%3A1%7C294%3A50
#3
Scooby Regular
iTrader: (1)
Join Date: Jun 2009
Location: South Wales
Posts: 1,388
Likes: 0
Received 0 Likes
on
0 Posts
That sucks ***** really doesn't it. Never heard of them so that's a bad sign for starters.
I would have thought that your rights as a consumer meant that because it's the wrong part they would legally have to take it back and give you a full refund or the correct part you ordered. If it doesn't sell on eBay maybe give citizens advice a call. This site has some info on our rights (not the best site);
Consumer Direct
I would have thought that your rights as a consumer meant that because it's the wrong part they would legally have to take it back and give you a full refund or the correct part you ordered. If it doesn't sell on eBay maybe give citizens advice a call. This site has some info on our rights (not the best site);
Consumer Direct
#4
Scooby Regular
iTrader: (5)
Having delt with Xtreme's a number of times it comes as a bit of a surprise to hear about the service you recieved. Without knowing what the questions were, it's difficult to aggree or otherwise.
If you had got them to supply and fit the arm (not a big job - why didn't you?) and they found it to be wrong, it would have been down to them to get the correct part, special delivery from Japan or not. have you re-ordered the correct arm?
JohnD
If you had got them to supply and fit the arm (not a big job - why didn't you?) and they found it to be wrong, it would have been down to them to get the correct part, special delivery from Japan or not. have you re-ordered the correct arm?
JohnD
#5
Scooby Regular
Join Date: Sep 2001
Location: Suffolk
Posts: 1,822
Likes: 0
Received 0 Likes
on
0 Posts
Having delt with Xtreme's a number of times it comes as a bit of a surprise to hear about the service you recieved. Without knowing what the questions were, it's difficult to aggree or otherwise.
If you had got them to supply and fit the arm (not a big job - why didn't you?) and they found it to be wrong, it would have been down to them to get the correct part, special delivery from Japan or not. have you re-ordered the correct arm?
JohnD
If you had got them to supply and fit the arm (not a big job - why didn't you?) and they found it to be wrong, it would have been down to them to get the correct part, special delivery from Japan or not. have you re-ordered the correct arm?
JohnD
IMO it shouldn't really matter who was fitting it, if they got him the wrong part they got him the wrong part.
#7
Scooby Regular
iTrader: (7)
Taken from there websites terms and conditions
Orders
7. The customer shall ensure that details provided and contained in their preliminary order form are accurate. XS shall not be responsible for any financial loss caused to the customer by inaccuracies, errors or omissions contained in the order.
8. In the event that information has been withheld by the customer and/or any information is inaccurate or incorrect and XS has started to undertake the work, XS may suspend performance of its services and recover from the customer on demand all costs and losses incurred as a result of such withholding of information and/or such inaccuracies including but not limited to labour costs
Did you fill in an order form?
Orders
7. The customer shall ensure that details provided and contained in their preliminary order form are accurate. XS shall not be responsible for any financial loss caused to the customer by inaccuracies, errors or omissions contained in the order.
8. In the event that information has been withheld by the customer and/or any information is inaccurate or incorrect and XS has started to undertake the work, XS may suspend performance of its services and recover from the customer on demand all costs and losses incurred as a result of such withholding of information and/or such inaccuracies including but not limited to labour costs
Did you fill in an order form?
Trending Topics
#8
BANNED
If i was a customer buying a part or anything from somewhere and they gave
me crap attitude and calling me stupid i would of told em to shove the part
up their ****, and if they would still give me same treatment i would rip them
another **** hole!!! Cheecky c*nt!!!!!
me crap attitude and calling me stupid i would of told em to shove the part
up their ****, and if they would still give me same treatment i would rip them
another **** hole!!! Cheecky c*nt!!!!!
Last edited by Will; 30 July 2009 at 11:13 AM.
#10
Not sure why you are selling the arm. If it is not what you require, you can get your money back as you have 7 working days under the cooling off period under the distance selling regulations from you placed the order. If the part is wrong the contact between you and seller is void as they have supplied the incorrect part and a full refund must be issued.
The t&c's on a website or written do not remove the right you retain by law as a consumer, in this case it appears that you should get your money back as long as the vendor has given the incorrect part or if it has been within 7 working day period.
The t&c's on a website or written do not remove the right you retain by law as a consumer, in this case it appears that you should get your money back as long as the vendor has given the incorrect part or if it has been within 7 working day period.
Last edited by scoobyhoobydoo; 30 July 2009 at 12:56 PM. Reason: .
#11
Scooby Regular
iTrader: (46)
Join Date: Nov 2005
Location: Probably polishing it.Lol
Posts: 5,381
Likes: 0
Received 0 Likes
on
0 Posts
scoobyrob2002
Firstly I would suspend any further bitching about XS on SN
Secondly call them back and ask for a refund again explaining that you are aware of your rights etc. Try to speak to someone else other than Mr Arrogant.
Finally if you get no joy [and you are in the right] slate them all over the internet.
Firstly I would suspend any further bitching about XS on SN
Secondly call them back and ask for a refund again explaining that you are aware of your rights etc. Try to speak to someone else other than Mr Arrogant.
Finally if you get no joy [and you are in the right] slate them all over the internet.
#12
Owner of SNet
iTrader: (7)
Join Date: Oct 2003
Location: Berkshire
Posts: 11,513
Likes: 0
Received 0 Likes
on
0 Posts
There's 2 sides to every story.
I've never had any problems with Xtreme ... perhaps it's just a misunderstanding? I'd cool it with the slagging off seeing as they are well respected on here. Also surprised at some of the posts above considering how long you've been SNet members
TX.
I've never had any problems with Xtreme ... perhaps it's just a misunderstanding? I'd cool it with the slagging off seeing as they are well respected on here. Also surprised at some of the posts above considering how long you've been SNet members
TX.
#14
Whats the problem just your typical British company, once they have your money they dont want to know.
Well lane turbo might be a well respected company on scoobynet but having dealt with them once, I found the owner to be a complete ar**hole.
Well lane turbo might be a well respected company on scoobynet but having dealt with them once, I found the owner to be a complete ar**hole.
#15
Scooby Regular
Join Date: Dec 2002
Location: Sunny BELFAST
Posts: 19,408
Likes: 0
Received 0 Likes
on
0 Posts
#16
Scooby Regular
Join Date: Feb 2004
Location: West Malling
Posts: 65
Likes: 0
Received 0 Likes
on
0 Posts
I've been going to Xtreme for years and always found both Knowlsey and Paul to be decent guys and their service perfectly satisfactory. I would want to hear their side, I find it hard to believe Knowlsey really went off on one as described, especially if the error really was on their side
Stair
Stair
#17
As above had my car serviced by them yesterday, can't fault them. Been using them for 4 years for servicing and other works.
Not Knowlsey at all, very understanding even with me!
dipster
Not Knowlsey at all, very understanding even with me!
dipster
#18
Sorry you have had a bad experience.
My experience of them has been completely different. I have been using Extreme for 5 years now, and have nothing but praise for them. They have gone out their way to help/save me money.
My experience of them has been completely different. I have been using Extreme for 5 years now, and have nothing but praise for them. They have gone out their way to help/save me money.
#20
Moderator
iTrader: (4)
Join Date: Jul 2004
Location: The Terry Crews of moderation. P P P P P P POWER!!
Posts: 18,687
Likes: 0
Received 0 Likes
on
0 Posts
Ns04
#21
Xtreme (Knowlsey and Paul) have been servincing my scoobies for years now and ever since we first started taking our cars there they've been great. clear, great service, friendly.....very keen to help and to offer constructive advice. doesnt sound like the same guys your describing....its prob worth a call back to see if you can resolve the issue and shift the part.
they have a good rep on here for a reason...they're good!
im very surprised that was your experience of them.
best of luck sorting it out mate!
they have a good rep on here for a reason...they're good!
im very surprised that was your experience of them.
best of luck sorting it out mate!
#23
Scooby Regular
iTrader: (45)
Join Date: May 2006
Location: Huntingdon Cambs
Posts: 3,989
Likes: 0
Received 0 Likes
on
0 Posts
And this is why I only Deal with Zen Performance! If there's something I can't do my self! (No offence to any other companys)
Last edited by cossie-nutter; 31 July 2009 at 07:48 PM.
#24
Scooby Regular
Join Date: Apr 2007
Location: GC8 Enthusiast - Scumball3000 Team 69
Posts: 2,002
Likes: 0
Received 0 Likes
on
0 Posts
Are they? They shouldnt be!
#27
Scooby Regular
iTrader: (45)
Join Date: May 2006
Location: Huntingdon Cambs
Posts: 3,989
Likes: 0
Received 0 Likes
on
0 Posts
If i was a customer buying a part or anything from somewhere and they gave
me crap attitude and calling me stupid i would of told em to shove the part
up their ****, and if they would still give me same treatment i would rip them
another **** hole!!! Cheecky c*nt!!!!!
me crap attitude and calling me stupid i would of told em to shove the part
up their ****, and if they would still give me same treatment i would rip them
another **** hole!!! Cheecky c*nt!!!!!
Same!
#30
Scooby Regular
iTrader: (45)
Join Date: May 2006
Location: Huntingdon Cambs
Posts: 3,989
Likes: 0
Received 0 Likes
on
0 Posts
I maybe wrong but if someone came to me giving it the beans I would tell them where to go and abit more!
Last edited by cossie-nutter; 31 July 2009 at 09:09 PM.