impgb270

iTrader: (1)

My car, which is a 57 plate, 30,000 mile, GB270 is booked into my local Cambridgeshire garage next week to have a rear end knocking noise investigated !

Straight away the service manager mentioned the strut problem which apparently also effects WRX's and not just the STI. It was at this point that he mentioned that Subaru policy is now not to change the defected component as it will only return later in the car's life, but could not offer any other kind of fix at the moment via Subaru.

How can this be right that we now have to drive around in car's which we have all grafted to own with defected items fitted to them ?

Subaru have known about this for a long time but appear to be in no hurry to fix the problem..................

Your thought's please Ladies and gentleman

Nige.

Timwinner

iTrader: (3)

Sounds odd to me, Last I knew there were replacing under warranty, I would call another franchise and see what they say.

mag6/4 2

find a different main dealer they have to change any parts that have be come defective under warranty or just say to them citizens advice

impgb270

iTrader: (1)

Yeah, might try that in the morning phoning my locally based North Yorkshire dealership and seeing what there take on the situation is

Nige.

Hitcher

Sounds like dealer is talking bull, mine was in this week (56 plate 20,000mls ) and had rear two replaced under warranty no problems.

powerman1

mines had two sets in the last year under warranty....23k STi just out of warranty now so they wont be changed again by me.

JDM_Stig

iTrader: (3)

why cant they strip them down and fix them properly in house instead of wasting more money on replacements that will do the same a few miles down the line?

zedder17

i had a scooby that had the same problem ,dealer replaced both rear struts under warrenty but that was 2 year ago pre credit crunch!!

kev m

My 06 STI had the rears changed last year as did a mates which had front & rears changed again this week.

scoobyboy

we have just had two rb320 struts refused to be replaced by i.m even though the cars are still in warranty because bilstein refuse to acknowledge that there is a problem with them

Mrfastbaz

had my 2 reaRS replaced last year under warranty now they are starting to knock again sometimes have done 10000 miles since last feb car is now out of warranty

scooby tech

iTrader: (2)

hi mate,

its news to me if they have changed thier policy.unless it has been brought in this year.
i have changed at least 50 sets under warranty whilst in the dealerships in the past 15 years.
i have sent 2 of my customers (just before xmas )to the dealers to have them done and not had any problems.
i would ring another dealers.

hope you get it sorted.

paul

SunnySideUp

The Dealer who sold you the car will be (usually) much more accomodating.

G00ner

This has been going on for years, my new 02 STi had the same fault, after 6 visits to the local retard dealer I gave up and swore to never buy Subaru again.

addison

mine are the same (06 WRX)
what would be the best replacement for fast road use
don't want to keep replacing

Sorry for the high jack

room 512

This might be a stupid question, but seeing as mine has started knocking again and is well out of warranty, does NOT getting them replaced cause any problems/damage (other than the bloody annoying noise!). I'm assuming not as it passed MOT like that?

EddScott

Has anyone actually looked into why they do this?

As for them saying no that does sound like rubbish.

JDM_Stig

iTrader: (3)

yes there is a how too knocking about, you strip the shock down and remove the old grease, re grease and rebuild and the knocks gone.

tim's wrx

some contacts which may be useful:-

SUBARU UK
ipyke@imgroup.co.uk
Ian J Pyke MIMI AIRTE
Warranty Manager
Phone Number 0121 522 6064
Fax Number 0121 522 6003

SUBARU EUROPE
h.ikeda@subarueurope.be
Hiroyuki IKEDA
President
SUBARU EUROPE

or

david.dellostritto@subarueurope.com
David Dello Stritto
Marketing & Pr Communications Manager
Subaru Europe

I had to contact Subaru Europe with a warranty matter and they were very helpful in getting the work done - basically Subaru Europe call the shots and Subaru UK have to fall into line!!

impgb270

iTrader: (1)

Spoke with a different dealer this morning, the car will now be having the shockers and top mount's replaced here with no issue's whatsover about warrenty etc.

So maybe its just a dealership thing and how they want to interpretate info they get from Subaru

Nige.

scoobyboy

nope it's defo genuine but the good news is bilstein have been working on a fix for them and according to someone high up in i.m there should be a fix for knocking shockers late next week

chart pattern

to impgb270 - glad you are getting somewhere now, keep at them, i take my car to Cotswold Subaru from Shropshire to get decent warranty repairs;
to Tim - thanks very much for the contact, they will/could be very useful

G00ner

Only taken 7 years then?

And I don't think for one minute your 'source' has any idea what he's talking about, not a dig at you personally, but we've heard it all before.

scoobyboy

it's the technical services director

Ved

My STI is going in to Subaru to have new rear top mounts done and it'll be under warranty so hopefully yours will be done too. I wonder how many have got so frustrated they've put in after market parts at their own cost? Quite bad this has been around for 8 years now. It must be cheaper to swap parts than fix the underlying cause.

cossie-nutter

iTrader: (45)

That sounds like Welch's all over!

PantsUK

iTrader: (1)

Which dealer was it ?

impgb270

iTrader: (1)

Not on here to name and shame dealerships as I dont think it's really down to them. Again I think it's a Subaru/IM Group issue that should have been sorted years ago.

But yes it was the Welch Group, and I have had one or two issue's with them but nothing that can't be sorted.

RJM25R

iTrader: (1)

For future reference, as an inherent problem you should have cover under the sale of goods act. The threat of a claim at the small claims court usually does the trick.

Budgie

iTrader: (4)

i was told when mine were chganged that they had their own 3 year warrenty
so go see your dealer for a replacement