HI SOOB

Argggggggh ELEPHANT.CO.UK

Why cant I ever get hold of someone who speaks PROPER ENGLISH!!!

Customer services seems to be in India and they dont understand me!!

They have fooked up my cover!!
Twice, yes, TWICE I have sent a direct debit mandate form and they still cant take the payment!!
There is plenty of funds in the bank but they say there has been a problem.

Now they want the full sum by the 3/1/05 or the cover is cancelled.

I tried to explain it to her/it but the words i was using mustn't have been in the training book!! (no I didnt swear)

Now I know why they are so cheap for cover, its cause they pay peanuts and have retarded MONKEYS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Anyone else had problems???
I have been with them for about 5 years and they were ok, till I get a problem that is!!!

OOOOOOOOOooooooooh IM MAD

GC8

Who cares? Not your insurance company, as they work for f*ck-all!

Danny B

Well in all fairness, I sometimes have trouble understanding some British "dialects" do I don't think it is fair to call them retarded monkeys just because of this.
If I had to speak to a Geordy over the phone I'd be in the same boat as them
Not saying you are BTW..

scoobfan

Most major companies are moving their call centres abroad as it's cheaper.

Problem is, as you have said it affect's customer service.

Once again - Pay peanuts you get monkeys !!!!

astraboy

innit. Three farm their calls out to india. I have tried to put my phone payments on to direct debit about (somewhat ironically I admit) three times now. What did I get through the post the other day? A bill "your bill has not been paid for three months now, please pay or we start removing body parts."
I am going to call them in the new year. The call will go something like this:
"Welcome to three how may I help you"
"I'd like to speak to your supervisor please"
"Why can I not help you instead?"
"Cos I want to shout at somebody and I've realised that whatever I say to the worker bees is pointless cos they dont listen so I'm thinking maybe someone higher up the food chain might take some notice"
astraboy.

HI SOOB

EXACTLY!!

Crapaud62

I've had exactly the same problem today with Bennetts for bike insurance. You don't need to go all the way to India to get a retard. An airhead called Naomi sounded like a programmed robot and had no grasp of common sense. They take six weeks to send me documents but expect then me to send stuff to them within one day! I did mention that a little thing called Christmas might have caused a postal delay in me sending back all the numerous corrections to the total incompetent ineptitude displaid by them. NB I paid for the policy in full in advance but they still want to cancel it as some person at another company decided to take time off over Christmas rather than waste more time trying to correct all the **** ups made by Bennetts. They are without doubt, in my opinion the most hopeless insurance company I have every dealt with.

st3ph3n

I keep getting the same person when I phone elephant, "Liz" she calls herself.

Decent service for 3 years with a wee bit of a problem a week ago.

I'd taken out a new policy with them for the Impreza whilst I still had my old Policy for my last car, well it was changed to my mums car, for a few days should anything go wrong. I did tell them they were my previous insurers and gave them the policy number. But they still asked me to send in proof from my last insurer that my no claims entitlement was what I said it was. A quick email sorted it out luckily.

I find if you phone during the day, or email them you get a better response. More chance of getting someone in the UK maybe.

Paulo P

iTrader: (42)

Don't get me started about elephant!!!! Muppets!!!

SupaMiniCupa

Sounds like the "Computer says NO" woman from Little Britain!

wide

Profit , well greed is the problem in Britain today

lukey1

Have 3 policy's with elephant, after 6 months they told me they have made a mistake on the 3rd policy and would be charging me another £45. I called them straight away as not happy. Indian lady said tough luck etc etc. When i asked to speak to a manager she said they were too busy. Eventually arranged a call back from someone 40 mins later and they would not take the additional payment. Now 2 weeks down the line they havent called but managed to take the payment the next day!

I shall be writing a letter as i'm sure they try their best in India but for a customer service it's not good enough.

***update today***

called elephant today to see why they hadnt contacted me, got through to cardiff office, 5 mins on phone and told will be dealt with asap, 1 hour later call back from same person i had spoken to earlier, and guess what? problem solved.

this just proves indian call centres are full of incopetent people who know very little about f**k all.