A message from JW Racing
22 November 2004, 08:41 AM
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A message from JW Racing
Hi everyone
Please note that this is not a vote for sympathy or an excuse, I just thought it needed mentioning to people who might be wondering what is going on.
Firstly please let me start with an apology.
We have not been able to be in the office as often as usual at the moment, as we had our first baby on Monday 8th November, Scott was born at 6.49am and weighed in at 7lbs 3 oz, but unfortunately he developed pneumonia due to related feeding problems and is in Hospital, so most of our time is spent there looking after him, as you can imagine.
If you do not get as quick replies to emails and phone calls, this is why. We are able to return people’s calls, if we are not imeadiately available and also reply to all our mails, but I thought it only decent to let you all know what was happening.
Orders and enquiries are being processed as usual and we are trying to get on with things as normal, so please be confident of that.
I wont lie to you, we have been set back with this problem, in fact the whole of 2004 has had one run of bad luck after the other, what with £10K worth of credit card fraud, etc, but as you might imagine if you have kids yourselves, this is far worse, but I am trying to get there and handle the situation the best I can.
All orders, emails, phone calls, refunds etc, are being dealt with as fast as they can be, and nothing is being overlooked.
Please don’t worry JW Racing are still here and offering the highest quality goods with the highest level of service, but please continue your support at a time when it is needed most and appreciated more than ever.
Please just bare with us on this one...
Jamie
www.j-w-racing.co.uk
Please note that this is not a vote for sympathy or an excuse, I just thought it needed mentioning to people who might be wondering what is going on.
Firstly please let me start with an apology.
We have not been able to be in the office as often as usual at the moment, as we had our first baby on Monday 8th November, Scott was born at 6.49am and weighed in at 7lbs 3 oz, but unfortunately he developed pneumonia due to related feeding problems and is in Hospital, so most of our time is spent there looking after him, as you can imagine.
If you do not get as quick replies to emails and phone calls, this is why. We are able to return people’s calls, if we are not imeadiately available and also reply to all our mails, but I thought it only decent to let you all know what was happening.
Orders and enquiries are being processed as usual and we are trying to get on with things as normal, so please be confident of that.
I wont lie to you, we have been set back with this problem, in fact the whole of 2004 has had one run of bad luck after the other, what with £10K worth of credit card fraud, etc, but as you might imagine if you have kids yourselves, this is far worse, but I am trying to get there and handle the situation the best I can.
All orders, emails, phone calls, refunds etc, are being dealt with as fast as they can be, and nothing is being overlooked.
Please don’t worry JW Racing are still here and offering the highest quality goods with the highest level of service, but please continue your support at a time when it is needed most and appreciated more than ever.
Please just bare with us on this one...
Jamie
www.j-w-racing.co.uk
22 November 2004, 08:56 AM
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Well, I've dealt with Jamie in the past and in all my years of buying stuff off the internet his service has by far been the best.
Good luck with the little fella, I am sure all will be well. You deserve all the good luck in the world chum.
Quality service and top bloke.
Good luck with the little fella, I am sure all will be well. You deserve all the good luck in the world chum.
Quality service and top bloke.
Thank you! 
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22 November 2004, 05:38 PM
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Hi,
Jamie hope you and the little fella are ok - I can remember my Daughter going to hospital when she was two and its heart wrenching.
Jamie hope you and the little fella are ok - I can remember my Daughter going to hospital when she was two and its heart wrenching.
23 November 2004, 02:03 AM
#19
Originally Posted by Jamie Whitfield
I wont lie to you, we have been set back with this problem, in fact the whole of 2004 has had one run of bad luck after the other, what with £10K worth of credit card fraud, etc,
Thats £6k straight out of my pocket in the last two months alone.
Mail order companies should start a data base of fraud and share the info. We should do it, we really should
23 November 2004, 06:46 AM
#21
Good luck with Scott, hope he gets well real soon
Hope everything gets sorted.
Another vote for top service from a top bloke
Mark & Debbie
oh and Jamie, if you have problems in sourcing A Pillar triple pod holders, give me a email/PM I may be able to help
Hope everything gets sorted.
Another vote for top service from a top bloke
Mark & Debbie
oh and Jamie, if you have problems in sourcing A Pillar triple pod holders, give me a email/PM I may be able to help
23 November 2004, 12:53 PM
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Thanks everyone, the little fella has been allowed home today, and we just have to take him to the RVI in Newcastle for some endoscopies which is good news, poor little man has to be fed from an NG tube for a while though, but the main thing he is ok. Hopefully the test reults will show that his pneumonia has gone completely and his feeding problem will just be a matter of time before it fixes itself.
Bren - bad luck mate, but to be honest, this ordeal has made me forget all about the fraud, I'm sure next year will be a good one!
So it's back to a little normality, I am busy picking up mails, orders, refunds, chasing up deliveries, same s*** different day etc etc, lol but at least it feels good to be back in the office and knowing that Scott is only a few feet away and happy just to be home!
Bren - bad luck mate, but to be honest, this ordeal has made me forget all about the fraud, I'm sure next year will be a good one!
So it's back to a little normality, I am busy picking up mails, orders, refunds, chasing up deliveries, same s*** different day etc etc, lol
but at least it feels good to be back in the office and knowing that Scott is only a few feet away and happy just to be home!
23 November 2004, 12:58 PM
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In all honesty Jamie, your service will still be better than 99% of the other internet business's even if you stay out the office for a week.
Babies are tough little critters, they handle stuff better than us grown ups sometimes.
Excellent news hes back home.
Babies are tough little critters, they handle stuff better than us grown ups sometimes.
Excellent news hes back home.
