trophy_wife

Hello everyone,
I have a problem that I was hoping someone has more experience of than me.
My Clio Trophy has been in the dealers for 15 WEEKS running and the problem has been ongoing now for 5 MONTHS.
Renualt UK have been involved for the last 3 months and have not been much help.
The dealer think that the non-starting problem traces to the wiring loom (despite several parts being changed before coming to this conclusion) and they have tried to order this part.
We had a call yesterday from Renault saying that after 15 weeks of much stress thay had some good news. The good news turned out to be that renault france have admitted that no part number exists for the trophy wiring loom and that a new wiring loom will need to be made from scratch which will take several weeks - I am at a loss for words to understand how this is in any way GOOD NEWS. How can it possible take 15 weeks to find this out????

Anyway the main point of all this ranting is to find out if anyone has had similar torturous Renault story and if anyone has had compensation from them. They have indicated that we are due compestaion but not what it might be and keep avoiding the topic - I am concerned that they will try to fob us off with a valet and an air freshener or something equally rubbish.

Any help or advice would be appreciated because I am rapidly losing the plot and the worry is affecting my whole life. ggrrrr! evil renault

Cheers trophy_wife

SimonD

I assume that they have provided you with another similar car for the period?!

jonc

If its not sorted in several weeks, you could reject the car and get your money back since the car is obviously not of merchantable quality ie not fit for the purpose, sale of goods act etc....

Andy M3

this is a way old thread

https://www.scoobynet.com/other-marq...ault-rant.html

trophy_wife

Hi, thanks for the replies guys,
I have a courtesy car ( be thankful for small mercies) but it is nowhere near the performance/spec of my own. I have a 1.2l clio rip curl (sounds weird but just means it has crap graphics on it an horrible red plastic inside.) that has really bad brake judder.
We spoke to renault about getting a sport model considdering all the hassle we have had as a gesture of goodwill but they have not acted on this yet.

jonc:
If its not sorted in several weeks, you could reject the car and get your money back since the car is obviously not of merchantable quality ie not fit for the purpose, sale of goods act etc....

Thanks jonc,I'm not sure if this still applies to us. we bought the car secondhand (only 4 months old and 1900 miles) from a subaru dealer but we took it to be repaired as soon as a problem occurred to a renault dealership. (as most people would do for warranty reasons, thinking it would be a quickly solved problem) Can we still claim our money back from renault because they have failed to repair the car in a reasonable period of time? or would we have to go back to the Scooby dealer (who can quite rightly say that renault have screwed things up and they are no longer liable)?

I do feel that the service we have recieved from Renault has been awful and after 5 months with no solution surely we have some sort of case against them? Any lawyers out there who have experience of this sort of thing?

I really appreciate the replies, at least it stops us feeling like we are just going mad...................

trophy_wife

trophy_wife

Thanks andym3,

Yep it is the same ongoing saga - (bobby g is my hubby!) will have a look at which? consumer rights. In my hubby's blind rage he maybe forgot to mention that to me as a possible line of enquiry to follow when you posted it the first time. Thanks for your help.

It may be a way old thread but it is still a very current problem for us both with no real end in sight. We have been fairly patient up to now but now I feel the need to unleash some frustration (or something!)

keep the advice coming......

trophy_wife

Me again
( really not getting any work done today!)

Thanks again andym3 - just e-mailed which? hopefully they will be able to help in the battle against evil!

Andy M3

No problem - best of luck

mattvortex

makes me wonder why people keep buying Renaults, Peugeot, citroens etc. They always do really badly in customer satisfaction surveys/breakdown firm records. They do all those special deals on them for a reason, people- THEY'RE ****!!!!!!!

Scoob99

iTrader: (1)

Fairly patient, bloody hell I would have gone off the end at Renault, You certainly have a case to reject the car and get a full refund under the sales of goods act, basicly just put it in writing that you wish to reject the car and you want a full refund as you cannot see an end to this nightmare,(even though Renault have said they will make a wiring loom) You bought the car in good faith but if Renault have not got the parts to repair it I would say that you have a really good chance of getting your money back, I mean 1900 miles and 4 months old, if you are a member of the AA or the RAC get on to their legal department you will find them very good, Hope you get it sorted.
Cheers
Colin

StewartyBoy

I stupidly had Renault do an engine swap on my Williams Clio a couple of years ago, worst decision of my life. It took them a legendary 16 weeks to perform the swap. For some strange reason, the technician(s) who were in involved didnt feel as if the advice I gave them on changing the cambelt whilst the engine was out the car, was of any use. 2 weeks after the car returned home ***SNAP*** and the cambelt was gone.

Funny thing is, they charged me for a belt...

Just because it says Renault above the door, doesnt mean that they know any better than your run of the mill backstreet garage. These guys get paid per hour, and dont work for their reputation hoping for repeat business to keep food on the table. As for compensation, they paid for a new engine I sourced and re-fitted the engine at their cost.

Good luck!!

SAB

Unfortunately I had bad problems with a Clio 172 a few years ago. Problems went on for months, sometimes coming back on the way home from the garage. At the end of it I hated the car & part-ex'd it. I have sworn to never buy another Renault. Renault France were involved as well. Never got any compensation, just relief when it was gone!

Good luck.

GaryCat

If you want reliability, don't buy a French car.

Top Gear | The Sinners

mattvortex

Exactly. As i said in my earlier post, i dont know why people keep spending there hard earned on franch cars when they ALWAYS do so pooly in customer satisfaction surveys as well as breakdown/warranty firm records.
These findings are well publicised now ( so not just petrolheads find out), and yet people still go out and buy the bloody things!
The french manufacturers ( especially citreon) do all these cheap "deals" and these idiots come walking in, thinking they've done well, when in fact its very likely to prove a very costly, annoying mistake, wishing they paid out a little more for that Toyota/lexus/mazda/subaru instead.

silent running

LOL as an ex-French car owner, current French car fettler and FWIW co-founder of Cliosport many years ago, I'll tell you why people buy them - because you get a lot for your money and if you choose the right model you'll have a lot of fun. Much as I love my WRX wagon, taking a good original Williams for a cross-country blast is a real occasion. OK the electrics are dodgy, they rattle the whole time, if you get one with a sunroof you will curse whoever had the idea of putting two elasticated rattling blinds across them, and the driving position takes getting used to. And don't even get started on how to change a cambelt. But they are cheap and fun, bottom line. You want reliable, get a Yaris T-Sport. And then wonder, like my wife often does, why there is no courtesy light in the boot and why the interior plastic marks up as soon as you touch it.

scott8629

I have had french cars for years.

Starting with 205 GTI's, Clio Cups and now a 306 Rallye. I may have been lucky but they have been reliable. Yes they rattle, yes they are noisy. But they are the best cars to drive, they put a smile on your face, they seem to have soul. Something my Golf VR6 lacked. The Golf was a nice car but it was very bland.

If you are handy with some spanners they are very cheap to service.

Dream Weaver

A French hatch handles and drives better than any car out there, that's the simple answer

little'un

iTrader: (9)

yes definately shafted - that should be their strapline

offer of compensation of buying back a new Renault Clio Cup172 which was f***ed from the start - at a ridiculous price

obviously told em where to shove it, then traded it in for an Astra Coupe Turbo - another pile of ****e.

GE90

In future communications with the garage/Renault, I would suggest giving a set time to return your car, otherwise you will start legal proceedings. 5 months is just not accepatable. Give them 2 weeks longer, and no more!

DJ2000

Are the looms a common fault on clio's ,just heared of on which requires a loom for non starting ???????

trophy_wife

Car still in garage, 134 days now.
no end in sight.
renault refuse to discuss compensation or refund untill the problem is solved.
fed up with terrible service.

To follow on from discussions above, the sport range are great to drive which is why people fall in love with them and buy them, on top of that they are affordable. I think that untill you have had a problem you have no idea how frustrating/time consuming/irritating/costly they can be and so although you have heard bad reports - it's knid of like learning the hard way I suppose. I just can't believe it - how can they consistently get away with bad service like this???
My last car was a 172 - it was fine, no problems at all - however maybe that's because I got it serviced at a subaru dealer????!!!!

I was looking for some practical advice not just to be told how rubbish renault/french cars are - I can honestly say that I have learnt my lesson!

dpb

yep id agree . Having said that id agree with the above,my xsara vtr rattles like a goodun the bodywork is as flimsy as , well as my sti actually and the doorhandle came off in my hand and the electrics are a lottery but 5.5k 18 months old at dealer i dont think ive been badly had

Steve vRS

Time to speak to the Citizens Advice Bureau (CAB) or a solicitor. The Sale of Goods Act is being contravened here, in my opinion.

Steve

jjones

they go well around the ring tho

Steve vRS

I ran a 182 Cup for a couple of years and as a drivers car, I'd rate it more highly than my previous STi Version V Type R. However the dealers and build quality were shocking; enough to put me off buying Renault again.

The up side was that I bought the car when it was 6 weeks old for £11k and sold it 2 years later for £8650. Depreciation wise, that is excellent!

Steve

trophy_wife

Thanks, but I have pretty much done everything in my power, CAB, lawyer, watchdog, which? etc etc. Renault just don't care.

Reffro

Try Autoexpress, **** magazine but they seem to be able to help some people.

Matteeboy

Hearing multiple tales of Lagunas dying with only 30-40k miles on them too.

Think I might avoid Renaults...

lsandie

I've owned three renaultsport cars and admit that trips to the dealers never fill me with confidence at all.

On a slightly different tone to yours though, whenever I have had dealing with renault UK, they have always handled my query/complaints with speed and professionalism.

On my latest car, an R26 I had cracked headlight washers and a dent on it.

The headlight washers were sorted. The dent I sorted and renault UK refunded me.

I went on a recent factory visit to Dieppe and was talking to the cheif engineer on the R26 as well as Jeremy Townsend. One of the heads behind Renaultsport UK.

Jeremy admits that there are a lot of complaints about dealers and they are trying to sort it.


As for your part, I don't see why there would be a problem, I would suspect the Trophy wiring loom is the same as the rest if the 182 range.

Have you made Jeremy Townsend aware of this problem? His email address is on the renaultpsort.co.uk website.

Liam

Smiler

Have you actually seen a Solicitor regarding this? Did they specialise in car issues? What was their advice?