craigyp

iTrader: (5)

took my wifes raymond weil watch to Ernest Jones to be sent off fir a service at the end of july. they said it will take approximately 3 to 4 weeks so call us beginning of sept.
so my wife rang today and they have no recollection of the watch apart from a receipt to say we dropped it off with them. we also have a copy of this receipt. .
so for 5 wks its gone missing and no has told us!!
they said they are going to look for it and ring us back....
what do I do?
if they find it.
its still got to be sent away for service. so im not paying the £ 130 they originally asked for..
or if they cant find it will they have to give us a new one? even though thay watch is not made anymore,
plus it does not say on receipt what what raymond weil watch it is. so do I add a bit on???

David Lock

Send a letter with signed for ticket telling that if not found within 5 working days then you require them to supply the equivalent watch to your wife. Specify which model you want. Don't "add a bit on".

If this doesn't work get trading standards involved.

dl

riiidaa

iTrader: (2)

Don't add any on, sounds fraudulent. Where was it originally purchased?

jonc

Only if you're okay with them coming back to you to say it was a cheaper model! Honesty, not fraud, is the best policy!!

riiidaa

iTrader: (2)

Get a quote on an equivalent watch from Beaverbrooks

craigyp

iTrader: (5)

I bought it from a local raymond weil dealer in Mansfield. yeah maybe add a bit on is silly.. end of the day it was 750 but I dont have receipt any more.. I just want it sorting one way or other

riiidaa

iTrader: (2)

If you knew the model, had any paperwork or detail of spec, year etc then you could present this as evidence. Similarly any bank / credit card statements.

*matthewturb2000*

iTrader: (11)

a photograph of the mrs wearing it would do as evidence if you have no original receipt , friend had a similar problem with a gold chain

lordharding

iTrader: (1)

The jewellers send them to a local watch repairman sometimes even on the market
They pay a tenner and charge the customer many times more then that as a handleing charge

Same thing happen to the misses took 6 months to find it then it didn't even work properly

It will be lying in some Repair shop someware gathering dust while the watch repairman holds onto it untill they pay the last invoice

craigyp

iTrader: (5)

they say it goes back to raymond lol

Leslie

Mrs Leslie has got one-its a very nice watch,as it should be anyway.

You would be unwise to "add anything on"

Les

njkmrs

Ideally wearing just the watch.!!!

And if you put the pic on here our many watch experts will be able to help value it for you so you don't get ripped off!!!

craigyp

iTrader: (5)

lol ^^

PaulC72

you may need to go back through a debit receipt to find the original purchase cost and that way you can prove what it cost, don't need to add anything on as the replacement would in threory cost more now and they should sort you out for the inconvenience.

David Lock

Doesn't matter what it cost. OP just needs a replacement. dl

riiidaa

iTrader: (2)

compensation should be suggested regarding sentimental value of the original item

zip106

You should put in for a bit of whiplash while you're at it.

craigyp

iTrader: (5)

exactly mate....
I took a watch in. I want a watch to come out with.

ditchmyster

iTrader: (7)

I've got a nice casio i'll trade you the receipt for.

One slightly dodgy thing though, I have a Raymond Weil watch and when I enquired about having it sent to them for a service it was 10 weeks and around £200, and that was around 3 months ago.