...is not something you'd hear very often.

i just called them to sort out moving house, i have many experiences of 4hr "on hold" sessions so i called while i had some other stuff to do so i could leave the call on handsfree....

"ring ring"

"press this for that and that for the other"

after lots of pressing *, #, etc....

"sorry we are very busy and can't deal with your call"

"click" they cut me off!

top service as usual

Tiggs

 

Fantastic

It just makes you wanna go to Sky doesn't it?

Sal (Ntl customer)

[Edited by scoobychick - 5/15/2002 4:47:07 PM]

 

if sky did broad band i'd be sorted.

 

Same here, we're only with Ntl for the broadband.

 

I'm only on NTL cause I hate BT

 

They're dial-up service has been
out for THREE hours this evening !!!!
When it was FREE I never had this, now
I'm paying £5.00 it happens ever three days ???!!

alan

 

Join the club. But come to think of it, I will be running a 1Mb/s cable modem soon so I think I can still put up with them....Barely..

 

I agree 100%. The free service was excellent, but since I have started to pay it takes multiple attempts to connect and then regularly locks up

 

ooops forgot to add for Tiggs - I have found the secret is to get up early and call them before you go to work rather than doing it in the evening. You don't seem to have to wait long at all and possibly the average IQ of the person taking the call seems slightly larger..."but not a lot" as Paul Daniels would have said!

[Edited by Boost II - 5/15/2002 10:57:29 PM]

 

LOL never move house under NTL. I moved and they suggested the previous tenant took his account to his new house and I did likewise. They completely ballsed it even though I had my old digibox working they came and swapped it as mine "wasnt registered on their network" even though I had a receipt for it signed by an NTL engineer. After 4 months Ive given up chasing the £37 they owe me as its just not worth the stress and time.

 

boost,

if only! i have tried all day today from 1st thing till close every 1hr and got the same message every time!!!!!

 

I'm with NTL because - 1) I also hate BT , and 2) Broadband.

Their customer service is appalling though to say the least. A couple of weeks ago I called them as I had a problem with my broadband, after they had said they would get straight back to me a few days before, to be greeted by this miserable b4stard who, when I mentioned that I was paying nearly a pound a day for nothing at the moment, hung up!!! This was after the usual 45 minute wait to get through so what do you do then, wait another 45 minutes to get through to someone else??? I was absolutely livid..... I immediately wrote a letter of complaint about this **** with his name and posted it within the hour. A couple of days later it was sorted and I had £10 credited to my account..... Hopefully this d1ck got into trouble as well.....

They have also not set up my direct debit but I don't think they know how to do that yet. Two friends of mine have NTL and have been waiting months for their direct debits to be set up, how hard can it be for gods sake???

The actual service is good, it's just when you need them to do something for any reason whatsoever that it all goes pear shaped.....they are simply clueless.....

Anyway that's my moan over for the day and it's only 4:15am.....

 

LOL!

I thought this was a bit out of character Tiggs....you're always complaining about NTL in the office (when we had an office)

I called NTL the other day as I noticed I had two direct debits for similar sums (I have cable TV with 3 digital cable boxes plus a phone line and broadband so i ought to be a shareholder considering how much I pay these goons each month)

The phone was answered extremely quickly, to the point that I expressed my astonishment to the call handler who quickly reasssured me that their normal **** service was being maintained 'cos all she was going to do was take my number and the nature of my query and get someone to call me back.....like that's going to happen!!

I might try the 'crack of sparrrowsh1t' call to see if it makes any difference....