Sky really are useless feckers!
23 May 2011, 09:19 AM
#1
Scooby Regular
Thread Starter
Sky really are useless *******!
Well I think its been approx 8/9weeks since I first ordered a phoneline and broadband.
Well last Monday my broadband finally went active and they still haven't sent me out a router. They've posted 3 of the ****ers but oddly don't have tracking numbers for any of them.
Even more annoyingly, I've been tempted to buy a router just so I don't have to speak to another customer service adviser but they won't give me my username or password as it breaks the terms and conditions to use anything but the sky router ffs!
I have spend £25 and rising ringing Sky and wasted so many lunch hours trying to get the phoneline active that I seriously think I'm going to explode at the next person from sky I have to speak too!
Well last Monday my broadband finally went active and they still haven't sent me out a router. They've posted 3 of the ****ers but oddly don't have tracking numbers for any of them.
Even more annoyingly, I've been tempted to buy a router just so I don't have to speak to another customer service adviser but they won't give me my username or password as it breaks the terms and conditions to use anything but the sky router ffs!
I have spend £25 and rising ringing Sky and wasted so many lunch hours trying to get the phoneline active that I seriously think I'm going to explode at the next person from sky I have to speak too!
23 May 2011, 09:24 AM
#2
Scooby Regular
iTrader: (1)
Join Date: Jan 2009
Location: Ilkeston
Posts: 166
Likes: 0
Received 0 Likes
on
0 Posts
their a waste of time mate,we had same shat we them,when we was finally connected we had nothing but crap internet connection and speed,we tried cancelling but they said we was bound into a 12 month contract(altho never signed anything).finally cancelled TV and at same time our internet speed dropped even more..TOTAL WASTE OF ANYBODIES MONEY BEIN ON SKY.Back with BT now and everything brill,and loads cheaper
23 May 2011, 10:01 AM
#5
Scooby Regular
Join Date: Jan 2000
Location: Disco, Disco!
Posts: 21,825
Likes: 0
Received 0 Likes
on
0 Posts
May well be the case but completely different company to deal with - plusnet call centre is UK based for a start and BT's offshore call centres are what made me move from them in the first place - after 20+years with BT for phone and then phone & BB.
23 May 2011, 12:01 PM
#6
Scooby Regular
Thread Starter
They are all **** but sky are really taking the **** here!
Its fair enough I can live without the interwebs for a while but I specifically tried to get this sorted out before I moved into my new home as the missus had quite a bit of coursework to do and needed internet access for this and to help study for exams that she is doing this week.
Really really browned off I am!
Its fair enough I can live without the interwebs for a while but I specifically tried to get this sorted out before I moved into my new home as the missus had quite a bit of coursework to do and needed internet access for this and to help study for exams that she is doing this week.
Really really browned off I am!
23 May 2011, 12:07 PM
#7
Scooby Regular
iTrader: (6)
Join Date: Jun 2001
Location: Northampton, Xbox GamerTag - Neanderthal1976
Posts: 6,850
Likes: 0
Received 0 Likes
on
0 Posts
There was something on Watchdog last year about a customer who never got the routers cause they kept sending them to a different address.
Trending Topics
23 May 2011, 12:10 PM
#8
To get anywhere with sky I always had to threaten to cancel before I would magically transferred to someone who actually knew what they were doing or would send an engineer out instead of demanding £65. This was despite me being a loyal customer on the full package for nearly 12 years.
23 May 2011, 12:15 PM
#10
Scooby Regular
Thread Starter
To get anywhere with sky I always had to threaten to cancel before I would magically transferred to someone who actually knew what they were doing or would send an engineer out instead of demanding £65. This was despite me being a loyal customer on the full package for nearly 12 years.
23 May 2011, 12:19 PM
#11
Scooby Regular
Thread Starter
23 May 2011, 12:34 PM
#12
seems much better than her last place where she had to leave due to harassment, hours are good, the atmo is good, people are nice, and have had no problems with company car and expenses, in fact quite the opposite, sorry to hear of your missfortune.
23 May 2011, 01:02 PM
#14
Scooby Senior
Join Date: Aug 2002
Location: 52 Festive Road
Posts: 28,311
Likes: 0
Received 0 Likes
on
0 Posts
forget sky and their crappy services & staff. Go with BT or BT owned plusnet.
If anyone wants a referral code for plusnet PM me, I think you get x months free or some such..
If anyone wants a referral code for plusnet PM me, I think you get x months free or some such..
23 May 2011, 01:41 PM
#16
23 May 2011, 02:04 PM
#17
Scooby Regular
Thread Starter
Just to make the point fairly obvious I again, useless shard of *****! Well done on angering an already angry customer by passing me through to what I suspect to have been the Sky Division of The Taliban.
23 May 2011, 02:45 PM
#20
Scooby Regular
Join Date: Dec 2002
Location: Sunny BELFAST
Posts: 19,408
Likes: 0
Received 0 Likes
on
0 Posts
23 May 2011, 05:09 PM
#24
Just off a 40minute phonecall with Mohammed, what a waste of time. The person couldn't even tell me what company they use to deliver the routers let alone give me a tracking number.
Just to make the point fairly obvious I again, useless shard of *****! Well done on angering an already angry customer by passing me through to what I suspect to have been the Sky Division of The Taliban.
Just to make the point fairly obvious I again, useless shard of *****! Well done on angering an already angry customer by passing me through to what I suspect to have been the Sky Division of The Taliban.
You sure it wasn't Gupta.
23 May 2011, 06:52 PM
#25
Scooby Regular
Thread Starter
28 May 2011, 06:45 PM
#26
Scooby Regular
Thread Starter
Finally got my router today!
1.5mb, considering the Exchange is at the top of my street this is extremely **** but beggers canny be choosers i suppose!
1.5mb, considering the Exchange is at the top of my street this is extremely **** but beggers canny be choosers i suppose!
30 May 2011, 09:31 AM
#29
Scooby Senior
iTrader: (51)
Join Date: Nov 2005
Location: Wherever I park my car, that's my home
Posts: 20,491
Likes: 0
Received 2 Likes
on
2 Posts
Took me 3-weeks to get my sky BB active as a result of Talktalk not providing a MAC code because they'd reconfigured the switch to disconnect my line from the BT exchange on to their own kit - they don't tell you that when you sign up or explain the consequences when you come to leave.
Thread
Thread Starter
Forum
Replies
Last Post
The Joshua Tree
Computer & Technology Related
30
28 September 2015 02:43 PM
Brun
Non Scooby Related
16
16 September 2015 12:53 PM
The Joshua Tree
Computer & Technology Related
18
11 September 2015 09:24 PM