bigsinky

Big thanks to Finlay Communication, the official Sky installer in Northern Ireland. was having a problem with my LNB on my dish. It was an OctoLND (8 feeds). my SkyHD box upstairs was breaking up some channels. i phoned Sky and got a service call booked. Guy came out, replace the LNB but my box was still pixelating on some channels. He told me my SkyHD box was faulty. "how much is this going to cost me says I". "Nothing" said the engineer. SkyHD box replaced as well. Result. If you have any more problems just give me a call.

First class service, that didn't cost me a penny. (i cheekily got the service call for nothing after complaining about the last service call i got a year ago)

I am still half expecting to see the £65 call out charge on my direct debit next month but when i asked the for a transcript of my call with Sky they got all sheepish and stated they couldn't provide me with one. I got a name at the call centre and asked to have the conversation put in my notes online. only time will tell.

Ant

he gets a thank for doing is job?

i should be entitled to at least 8 day then

bigsinky

ahh but the difference Anthony is he isn't a ****

Ant

a replacement box ,lnb or cable is all under the service call (£65 or free in your case) so he was only doing what he should be doing

bigsinky

you do 8 installs a day? fair play.

Ant

i don't normally do sky but have the odd days where theyre overwhelmed and get passed on to me .
yeah about 8 -10 on a busy day.

Had 7 today was home for 2:30

i normally do irs now stuff like this

Jamz3k

Not to put a dampner on it, the chances are very high he has replaced it with a refurb box, so it'll most likely go faulty within 3months.