I phone 4 broke
05 January 2011, 05:09 PM
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I phone 4 broke
The on off button on the top has broke, its as if the spring has broke. I've contacted Apple whom say I have to take it to a shop. What a load of crap the nearest shop is 50 miles away. Not happy at all.
05 January 2011, 07:51 PM
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Yes, but I don't have time to travel 50 miles each way on the off chance that they may be able to fix it. Or even worse they turn round and say we'll have to send it off then I am 2 weeks without a mobile.
05 January 2011, 09:06 PM
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I haven't got insurance. I've phoned o2 who have registered the problem. They have told me to go into an o2 store tomorrow. At least the 02 store is local and the bloke on the phone reckoned they would lend me a phone if it was sent off to be repaired.
05 January 2011, 09:28 PM
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06 January 2011, 09:08 AM
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06 January 2011, 01:49 PM
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Cheers folks. 02 couldn't fix it and offered to send it off but could only lend me a crappy Nokia that I can't receive email on. I am going to back up my phone tonight and I've made a 'Genius Bar appointment' in my store 50 miles away. They better replace it after this or I'll be kicking off with Tim and Ant 
. What would happen if the phone was 13 months old and out of it's 12 month guarantee?
. What would happen if the phone was 13 months old and out of it's 12 month guarantee?
06 January 2011, 04:55 PM
#16
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Just like "I'm not happy this ****ty phone has stopped working I want you to fix it now"
Just massage their ego and you'll be fine
I have a genius appoitment Sunday to take my MacBook pro back, it's a Ball ache as the wife will want to shopping at meadowhall too
Just massage their ego and you'll be fine
I have a genius appoitment Sunday to take my MacBook pro back, it's a Ball ache as the wife will want to shopping at meadowhall too
06 January 2011, 04:58 PM
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06 January 2011, 05:03 PM
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Im suprised O2 wouldnt replace it. A mate of mine is with O2 and he had a 3GS and when that wet wrong he phoned them, they said that they didnt have any 3GS to send out as a replacment so asked if he would be happy if they sent out an iphone 4 insted.
My 3GS has started to play up and im with vodafone, I got a brand new replacement yesterday, plugged it into my itunes and now have everything as it was on my old handset.
My 3GS has started to play up and im with vodafone, I got a brand new replacement yesterday, plugged it into my itunes and now have everything as it was on my old handset.
06 January 2011, 09:23 PM
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There was no way Mr O2 was giving me a new phone. I must have mis read the above as the wife always says I am too nice when going into shops so the I should be okay in the Apple Store.
07 January 2011, 01:06 PM
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I bet you get the very best service where ever you go then.... 
I have friends in retail and nothing rubs them up the wrong way than customers shouting and flailing arms about.
My Genius bar experience thus so far is :
Intel iMac (isight white version) - 1.5 year outside of warranty : logic board, screen, graphics card changed as gesture of good will as it was a known problem with my specific batch model (cost was over £700!)
iPhone 3GS - 14months old, still in extended warranty period : I arrive describing an intermittent problem with cell signal dropping, guy takes one look and says there is no way he can test for this or replicate, why dont I just give you a brand new one?
Apple service in my experience is fautless
I have friends in retail and nothing rubs them up the wrong way than customers shouting and flailing arms about.
My Genius bar experience thus so far is :
Intel iMac (isight white version) - 1.5 year outside of warranty : logic board, screen, graphics card changed as gesture of good will as it was a known problem with my specific batch model (cost was over £700!)
iPhone 3GS - 14months old, still in extended warranty period : I arrive describing an intermittent problem with cell signal dropping, guy takes one look and says there is no way he can test for this or replicate, why dont I just give you a brand new one?
Apple service in my experience is fautless
07 January 2011, 02:50 PM
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Cheers Jaybird. I think you have mis understood me. I always go into shops to complain but the missus says I am too soft and I should be more forceful. My opinion is because I am too nice I always get crap service.
07 January 2011, 04:55 PM
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Cheers folks. 02 couldn't fix it and offered to send it off but could only lend me a crappy Nokia that I can't receive email on. I am going to back up my phone tonight and I've made a 'Genius Bar appointment' in my store 50 miles away. They better replace it after this or I'll be kicking off with Tim and Ant . What would happen if the phone was 13 months old and out of it's 12 month guarantee?
. What would happen if the phone was 13 months old and out of it's 12 month guarantee?What a stupid question, my warranty ran out a month ago but i want my phone fixing for free even though i refuse to pay for insurance, i deal with muppets like this all day long, a warranty has a finite life, end of!
07 January 2011, 04:59 PM
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Im suprised O2 wouldnt replace it. A mate of mine is with O2 and he had a 3GS and when that wet wrong he phoned them, they said that they didnt have any 3GS to send out as a replacment so asked if he would be happy if they sent out an iphone 4 insted.
My 3GS has started to play up and im with vodafone, I got a brand new replacement yesterday, plugged it into my itunes and now have everything as it was on my old handset.
My 3GS has started to play up and im with vodafone, I got a brand new replacement yesterday, plugged it into my itunes and now have everything as it was on my old handset.
If you have had a replacement from a network provider it will have been a error and the person who authorised it will have been bollocked and an email will have gone round regarding apple repacement policy and the dos and donts wil have been on it!
I admit its bad customer service to ecpect you to drive 50 miles to sort it but this is apple, they want to control EVERYTHING about the iphone, even the tariffs and fair use allowances, they are ***** at apple!
07 January 2011, 05:02 PM
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People that think they can just shout a manager down to get their own way are the sort of people who refuse to listen to reason and think cos they are a big person in their family who commands respect that that repect will come from me.
Wrong, you are **** all to me love, jog on!
07 January 2011, 07:08 PM
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you cant be too nice, if you got even slightly angry and shouty in my shop i would just have you removed by security and barred from ever coming back!
People that think they can just shout a manager down to get their own way are the sort of people who refuse to listen to reason and think cos they are a big person in their family who commands respect that that repect will come from me.
Wrong, you are **** all to me love, jog on!
People that think they can just shout a manager down to get their own way are the sort of people who refuse to listen to reason and think cos they are a big person in their family who commands respect that that repect will come from me.
Wrong, you are **** all to me love, jog on!
You go and stand behind your till in Dixons mate and jog on. Please note I didn't raise my voice. I don't want you to get the Scoobynet security to throw me out.
Last edited by Jimpreza; 07 January 2011 at 07:12 PM.
07 January 2011, 07:25 PM
#28
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2 year old MacBook, new Battery free of charge. 2 year old Time Capsule, free of charge upgrade, nothing wrong with the original.
Even when Apple deliver truly outstanding service there are ***** that just have to be negative.
Even when Apple deliver truly outstanding service there are ***** that just have to be negative.
07 January 2011, 07:29 PM
#29
You sir are a prize ****. When have I said I shout at people in shops. If you read my post, I stated that I am too soft and never kick off.
You go and stand behind your till in Dixons mate and jog on. Please note I didn't raise my voice. I don't want you to get the Scoobynet security to throw me out.
You go and stand behind your till in Dixons mate and jog on. Please note I didn't raise my voice. I don't want you to get the Scoobynet security to throw me out.
This is a prize ****
I think you will find that GC8WRX is not your average shop boy
Anyway I wont let that get in the way of some well thought out and constructive banter on here