hutton_d

I know the banks get, and usually deserve, a good kicking from the customer service angle, but they've done good by me this morning. Wife answered the phone and got an automated voice 'Lloyds fraud line. Ring us on this number ......'. Checked with Lloyds first to ensure it was legit and rang it back. They go through (automated voice) a recent list of transactions that were supposedly made by me recently. All legit except the one they said was declined - £2205 to Scandinavian Airlines ...! Got a real person on the line and they needed confirmation that it was me that made it. Nope! So, card stopped and new one next week which shouldn't be too inconvenient as it's a joint account and the wife's card is fine.

But top marks to Lloyd's systems for being on the ball! And if your New Year's break via Scandinavian has been curtailed then ...


Dave

hutton_d

Not sure. But I guess you don't need to order tickets in the card holders name, just whatever identity you're using at the time ... For instance, say you wanted to buy tickets for your kids but you weren't travelling with them ..? Only guessing though.

The guy on the phone had no way of knowing a) where/when my card was cloned or b) where the transaction took place from that was declined. It'd be nice to know a) but as long as the fraud wasn't successful that suits me!

I've been with them for years as well. Only had the odd hiccup with customer service but nothing major. Don't think I've mentioned it to the other half but this account was my first wife's account when we met. It became the 'joint' account when we married. Mine alone when the divorce came through and it's now the joint account with my second wife .... hmmmmm .... I'll just keep quiet I think ....

Dave