Luminous

iTrader: (3)

Bought a specialist replacement motherboard for a computer, supposedly brand new. Only to find on delivery that not only is the board unstable, its also not new due to some small damage on the Northbridge heatsink.

Supplier wants me to return the board to him in China. Shipping cost will be £30!!!

How is it that they can ship to me for £5, yet to ship back to them costs a bloomin fortune. The motherboard was barely worth the shipping costs

Anyone know a cheap way to send the parcel back?

Scooby Soon!

nope, your screwed.

That's why in all of the listing that are in china that state that you have to return the item if there is a fault because they know you never will.....

David Lock

It can't be that heavy so just use Royal Mail "Small Packet" air service. Lots of bubble wrap + decent jiffy. 500g for £6.87 + insurance extra if you want (but claiming is a nightmare). Weights and prices on their website.

dl

Luminous

iTrader: (3)

Aha, now that is a good plan DL. I will look into that, as there should be a cheap way to return it. If they can ship cheaply I would hope the there is the same option for me.

And yes, sometimes in these cases you are screwed when you buy from China. But this is a specialist mobo that has a weird collection of ports, hence I had to buy from the only place I could get it They may prove to be a legitimate source yet

Blue by You

iTrader: (23)

Make sure you get proof of delivery.
You need to know that it has been received, otherwise just not worth sending.

Luminous

iTrader: (3)

Well, I don't think it is possible to get proof of delivery when shipping to China. I think all I can hope for is proof of postage.

David Lock

I think you can get a "signed for" service. Not 100% certain about this though. But insurance should cover you if package not received. Proof of posting gives you £41 and more cover costs. dl

Blue by You

iTrader: (23)

I understand your position, but I honestly don't think it's worth sending unless you can be sure of safe delivery.
Seems like throwing good money after bad.
Best of luck whatever you do mate

Godspeed Brakes

iTrader: (259)

Ask royal mail about the International signed for service , this is what I send parcels under 2kg on and its a good service with proof of delivery
Cheers Ian

David Lock

Aren't e-bay sellers obliged to meet return costs for faulty goods? dl

Luminous

iTrader: (3)

I will ask this afternoon when I am in town

Luminous

iTrader: (3)

That would be nice if it is true. I'm not sure though, I got the impression that I had to take the hit

Scooby Soon!

UK = yes

not uk = no

international signed for does not always work, sometimes Royal Mail will just show that the parcel has left the UK, you will then need to enter the tracking number in to the china equivalent of Royal mail to track it which does not always work...

post from China is chip as chips, but Royal mail is quoite expensive going back in the other direction.

Luminous

iTrader: (3)

Managed to send it small parcel surface mail for £6.50. That is a lot better than the other options. Will just have to see how it ends up. I got proof of postage, so fingers crossed I get something back.

Total pain when these things happen

Scooby Soon!

eek! ETA on that arrival has got to be 6 weeks?

Luminous

iTrader: (3)

Well, it won't be fast

Seems madness that he managed to ship via express delivery for about £5, when the best I can do for similar money is on a ship. One company even quoted me £175 to ship it to China....

Its not as if the planes that he used to ship it to me do not make a return flight, you would think that we could put stuff on them for a reasonable sum of money

David Lock

That's Rickshaws vs nice warm vans for you

dl

Hysteria1983

I have never had much luck with things from China, it's always poorly packaged, and if it's fragile, 9/10 it's usually broken when it gets here!

It's true, they post it on the cheap and they know you won't bother posting it back, especially as the items you can buy over there are cheaper than what we pay just on the postage.

The only thing I buy from china now is memory for cameras and batteries as it's dirt cheap, oh and baby clothes.
Anything more expensive than £20 and I wouldn't bother.

Scooby Soon!

two of the main things you should not be buying from china

Hysteria1983

Two things I have been buying from there for years without a problem, given that they have only been for toys, so they don't need much power, but they are still better value than the cheap crap in the supermarkets.

I bought a fishtank heater on eBay coming from china, it was shattered when it got here, not a suprise as it was wrapped in a shred of bubble wrap in a jiffy bag.

Godspeed Brakes

iTrader: (259)

Walked did it

JPL

Anything other than a cheap iphone case and I won't bother. Been stung before, they send wrong item or it doesn't work. Total PIA to send it back with any proof/insurance so you just don't bother.

Good luck to you fella.

Hysteria1983

Lol!

No, it was in about ten pieces with the glass rattling about in the bag.

harry007

Straight forward. Open a dispute via paypal, claim refund and extra funds for shipping. Item being used, decision will fall in your favour.

Harry

Scooby Soon!

that really depends on if they sent it with EMS tracking post or not, if it was tracked/signed for paypal will ask you to return it by a tracked service and enter the tracking number in to paypal before you get your money.

Luminous

iTrader: (3)

Got my money back

$90US now sitting in my Paypal account waiting for me to spend it