LeeMac

iTrader: (1)

Just had a boiler delivered, I got it off the postie went out, got back and unwrapped it

massive dent in it!!!

I emailed the place I got it from (germany !) and they say I should have checked it before signing for it

is this right

they have offered me a bit of money and hopefully it will still work

yoza

If the dent is in view ie not boxed in, the company who built it should sent you a new case/panel.

I worked for ten years at Baxi/Potterton/Myson and we were forever sending out casings kits through transit damage.

LeeMac

iTrader: (1)

cheers

this an euro type water boiler, it is the casing but not changable but is in view

offered me a quarter of the price

Gymbal

I sign my name with "unopened" next to it....... However sale of goods can be relevant for internet (?mail order too) purchases to return within 7 days no questions asked. Suspect quarter of price sounds good for cosmetic issue?

MikeCardiff

iTrader: (2)

Except the DSR ( Distance Selling Regulations ) don't apply to overseas sales, and Germany has some very strange laws about mail order stuff - you will basically never get a refund or replacement from a German seller if something is damaged in the mail.

Saying you should have checked is a bit of a cop out, as how many of us actually make the postie or courier wait while we unpack something ? Wouldn't make yourself very popular doing that !

If you aren't bothered about the dent, then I think a quarter of the price is probably about the best offer you'll get - the only other option would be returning at your expense, which you won't be able to claim back from the seller, and hoping they give you a refund as they are unlikely to send out a complete replacement unit because they would have to pay for the shipping costs again.

LeeMac

iTrader: (1)

got my quarter refund, see if it works ok!