Mastercare vs Toshiba
28 July 2009, 04:59 PM
#1
Mastercare vs Toshiba
My 12 months warrenty is nearly up on my Toshiba LCD TV and i've received 2 letters 1 from Toshiba (£70 for 1 year) and Mastercare (£127 for 4 years) now obviously the Mastercare plan sounds the better but is it?
Has anyone used the Mastercare over the manufacturers extra warrenty?
I've seen this https://www.scoobynet.com/non-scooby...come-good.html (beware they are 40 pages) and it seems that Currys try to wiggle out of their responsibility?
cheers Paul
Has anyone used the Mastercare over the manufacturers extra warrenty?
I've seen this https://www.scoobynet.com/non-scooby...come-good.html (beware they are 40 pages) and it seems that Currys try to wiggle out of their responsibility?
cheers Paul
28 July 2009, 05:04 PM
#2
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Its all in the fine print mate, read closely.
Do you have to return it to store, or does an engineer come out.
Is it simple swap out, or repair on site, or take away leaving you with nothing.
How do the components covered lists compare?
And so on...
That said our dishwasher is on Mastercare.
Do you have to return it to store, or does an engineer come out.
Is it simple swap out, or repair on site, or take away leaving you with nothing.
How do the components covered lists compare?
And so on...
That said our dishwasher is on Mastercare.
28 July 2009, 05:06 PM
#3
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How about this... the summary to a long story...
Mastercare - Review - Currys and Mastercare an explosive combination
You can read more here.... http://www.ciao.co.uk/sr/q-mastercare
i paid £240 for the mastercare warranty and it was a waste of my money NEVER again will i buy from Currys or obtain an aftercare warranty from them, end of story thankyou for your time, you may go now LOL
Mastercare is an oxymoron, engineers more so
Advantages: In the short term, none. In the long term. delays outlay on appliances
Disadvantages: If you don't like it, too bad - there ain't nobody else any different
Advantages: In the short term, none. In the long term. delays outlay on appliances
Disadvantages: If you don't like it, too bad - there ain't nobody else any different
Return of the laptop. No thanks to Mastercare.
Advantages: Far too few.
Disadvantages: Far too many.
Advantages: Far too few.
Disadvantages: Far too many.
Mastercare - TV repair
Advantages: No call out charge
Disadvantages: Absolutely dreadful service
Advantages: No call out charge
Disadvantages: Absolutely dreadful service
No Surfing 4 Me!
Advantages: 24 Hour Support Lines, Email Support, Theft Cover
Disadvantages: Customer Service, Speed of Repairs,
Advantages: 24 Hour Support Lines, Email Support, Theft Cover
Disadvantages: Customer Service, Speed of Repairs,
Last edited by Snazy; 28 July 2009 at 05:09 PM.
28 July 2009, 05:28 PM
#4
Mastercare fine print is
24 hour service (but not sure how you can fix a TV over the phone?)
Unlimited repairs BUT they use fully guarenteed refurbished parts and in some cases i may have to pay for the repair then claim it back.
If they can't repair it or it takes longer than 6 weeks the replacement may be a refurb or vouchers to purchase a unit of the equivalent spec.
Product is replaced the cover agreement is ended.
Toshiba fine print is
Within the first 2 years if it is uneconomical to repair a new one of identical or equivalent spec may be issued.
Repair costs covered (call out,parts,labour and VAT)
Unlimited callouts
no bills as the they will sort it out with the repairer
Products over 2 years oldthey do a %age settlement scheme (1-2 years replacement,2-3 years 80% of original price)
Breakdown as result of accident is exluded.
Fine print seems fine for both of them but it's just the attitude when it does go wrong that worries me and your post/links Snazy do not inspire confidence in Mastercare
24 hour service (but not sure how you can fix a TV over the phone?)
Unlimited repairs BUT they use fully guarenteed refurbished parts and in some cases i may have to pay for the repair then claim it back.
If they can't repair it or it takes longer than 6 weeks the replacement may be a refurb or vouchers to purchase a unit of the equivalent spec.
Product is replaced the cover agreement is ended.
Toshiba fine print is
Within the first 2 years if it is uneconomical to repair a new one of identical or equivalent spec may be issued.
Repair costs covered (call out,parts,labour and VAT)
Unlimited callouts
no bills as the they will sort it out with the repairer
Products over 2 years oldthey do a %age settlement scheme (1-2 years replacement,2-3 years 80% of original price)
Breakdown as result of accident is exluded.
Fine print seems fine for both of them but it's just the attitude when it does go wrong that worries me and your post/links Snazy do not inspire confidence in Mastercare
28 July 2009, 05:34 PM
#5
I would try these direct, they underwrite the panasonic warranties.
Warranty | Extended Warranties for Appliances, Heating, Boiler Electrical | Domestic & General
Warranty | Extended Warranties for Appliances, Heating, Boiler Electrical | Domestic & General
28 July 2009, 05:39 PM
#6
Scooby Regular
Only used mastercare one time for our previous tv that broke,we called an enginner he came couldn't repair it took it with him back to mastercare.Then we waited and waited and 
after about 7 weeks they contacted us and said it can't be repaired and they sent us a money voucher for a replacement.We had already bought a new one anyway after about the 3rd week,but still used the voucher to get another one 
.
after about 7 weeks they contacted us and said it can't be repaired and they sent us a money voucher for a replacement.We had already bought a new one anyway after about the 3rd week,but still used the voucher to get another one .
