Comet Laptop Extended Warranty
05 January 2009, 09:52 PM
#1
Scooby Regular
Thread Starter
Join Date: Feb 2008
Location: London
Posts: 1,143
Likes: 0
Received 0 Likes
on
0 Posts
Comet Laptop Extended Warranty
well in feb 07 i bought a laptop and the salesman managed to get me to take the comet 2 yr extended warranty...
last yr i called as my integrated webcam stopped working.. they told me to contact acer as its still on manufacturer warranty. fair enuf, called, sent for repair.... everything good then....
webcam went dead again in mid december, and also noticed my battery lasts no longer than 10 mins off power, and there is a noise when closing the lid....
now that there is no manufacturer warranty, i popped in to a comet store where i bought it, guy told me to backup all my data and come back... i went home, backed up, and went back the next day.... he also made a call and confirmed that the battery was covered under the warranty...
next day , there was another person in there, he told me i have to ring support or something, and that they need a reference number... he cant take the laptop in....
xmas and new yr gone, now i called comet..
told him my battery problem - he went battery is not covered...
told him my noise when closing the lid - he went that dsnt affect performance, so its not covered...
told him my webcam dsnt work - he asked me what it says, i told him it says webcam in use by another app, and it closes, then dsnt detect cam, he goes its a software problem, not covered under this warranty...
wtf is this extended warranty for then??
i twisted the webcam and ripped off the wires and am gonna call again tomorrow, now its a feckin HARDWARE PROBLEM... yeahh
sorry for the long post, i wanted to give all details
last yr i called as my integrated webcam stopped working.. they told me to contact acer as its still on manufacturer warranty. fair enuf, called, sent for repair.... everything good then....
webcam went dead again in mid december, and also noticed my battery lasts no longer than 10 mins off power, and there is a noise when closing the lid....
now that there is no manufacturer warranty, i popped in to a comet store where i bought it, guy told me to backup all my data and come back... i went home, backed up, and went back the next day.... he also made a call and confirmed that the battery was covered under the warranty...
next day , there was another person in there, he told me i have to ring support or something, and that they need a reference number... he cant take the laptop in....
xmas and new yr gone, now i called comet..
told him my battery problem - he went battery is not covered...
told him my noise when closing the lid - he went that dsnt affect performance, so its not covered...
told him my webcam dsnt work - he asked me what it says, i told him it says webcam in use by another app, and it closes, then dsnt detect cam, he goes its a software problem, not covered under this warranty...
wtf is this extended warranty for then??
i twisted the webcam and ripped off the wires and am gonna call again tomorrow,
now its a feckin HARDWARE PROBLEM... yeahh sorry for the long post, i wanted to give all details
Last edited by Underworld; 05 January 2009 at 09:59 PM.
05 January 2009, 10:32 PM
#3
Scooby Regular
Join Date: Nov 2001
Location: sheffield
Posts: 4,093
Likes: 0
Received 0 Likes
on
0 Posts
well in feb 07 i bought a laptop and the salesman managed to get me to take the comet 2 yr extended warranty...
last yr i called as my integrated webcam stopped working.. they told me to contact acer as its still on manufacturer warranty. fair enuf, called, sent for repair.... everything good then....
webcam went dead again in mid december, and also noticed my battery lasts no longer than 10 mins off power, and there is a noise when closing the lid....
now that there is no manufacturer warranty, i popped in to a comet store where i bought it, guy told me to backup all my data and come back... i went home, backed up, and went back the next day.... he also made a call and confirmed that the battery was covered under the warranty...
next day , there was another person in there, he told me i have to ring support or something, and that they need a reference number... he cant take the laptop in....
xmas and new yr gone, now i called comet..
told him my battery problem - he went battery is not covered...
told him my noise when closing the lid - he went that dsnt affect performance, so its not covered...
told him my webcam dsnt work - he asked me what it says, i told him it says webcam in use by another app, and it closes, then dsnt detect cam, he goes its a software problem, not covered under this warranty...
wtf is this extended warranty for then??
i twisted the webcam and ripped off the wires and am gonna call again tomorrow, now its a feckin HARDWARE PROBLEM... yeahh
sorry for the long post, i wanted to give all details
last yr i called as my integrated webcam stopped working.. they told me to contact acer as its still on manufacturer warranty. fair enuf, called, sent for repair.... everything good then....
webcam went dead again in mid december, and also noticed my battery lasts no longer than 10 mins off power, and there is a noise when closing the lid....
now that there is no manufacturer warranty, i popped in to a comet store where i bought it, guy told me to backup all my data and come back... i went home, backed up, and went back the next day.... he also made a call and confirmed that the battery was covered under the warranty...
next day , there was another person in there, he told me i have to ring support or something, and that they need a reference number... he cant take the laptop in....
xmas and new yr gone, now i called comet..
told him my battery problem - he went battery is not covered...
told him my noise when closing the lid - he went that dsnt affect performance, so its not covered...
told him my webcam dsnt work - he asked me what it says, i told him it says webcam in use by another app, and it closes, then dsnt detect cam, he goes its a software problem, not covered under this warranty...
wtf is this extended warranty for then??
i twisted the webcam and ripped off the wires and am gonna call again tomorrow,
now its a feckin HARDWARE PROBLEM... yeahh sorry for the long post, i wanted to give all details
Trending Topics
at buying a warranty from Comet in the first place!
05 January 2009, 11:12 PM
#9
Scooby Regular
Thread Starter
Join Date: Feb 2008
Location: London
Posts: 1,143
Likes: 0
Received 0 Likes
on
0 Posts
thats y i still have it.and WILL make the most out of it before it expires next month
05 January 2009, 11:23 PM
#12
Nor would I normally, but I'm glad a few years back, my Dad took out the one with PC World, that got well used, and they did sort stuff out. Also we took out one with Comet for a Hi-Fi, and it died not long before the warranty was up. Don't think they really wanted to give us a new one, more leaning towards fixing it, but we argued over it, and got a replacement.
05 January 2009, 11:26 PM
#13
Scooby Regular
Join Date: May 2003
Posts: 616
Likes: 0
Received 0 Likes
on
0 Posts
It worked with a pile of sh!te Fujitsu Siemens laptop when it fooooked up again for the 5th time and out of warranty.
Wife told ins co she was loading car up with stuff before a short trip and I released the handbrake to mov the car down the drive a bit to gain access to the garage and crushed the laptop.
Ins co sent out a brand new laptop (better spec than old one too)
Wife told ins co she was loading car up with stuff before a short trip and I released the handbrake to mov the car down the drive a bit to gain access to the garage and crushed the laptop.
Ins co sent out a brand new laptop (better spec than old one too)
06 January 2009, 12:28 AM
#14
Scooby Regular
Join Date: Jul 2005
Posts: 12,329
Likes: 0
Received 0 Likes
on
0 Posts
You lost any rights you had when you agreed to contact the manufacturer to sort the problem.
SOGA 1979 (ammended) your contract is with the retailer, not the manufacturer!
you should have got comet to replace the lappy, not accept a repair.
at best you;ll get the fobbing off of death now.
Extended warrantys... not worth p*ss
(battery, buy one of the fleabay)
Mart
SOGA 1979 (ammended) your contract is with the retailer, not the manufacturer!
you should have got comet to replace the lappy, not accept a repair.
at best you;ll get the fobbing off of death now.
Extended warrantys... not worth p*ss
(battery, buy one of the fleabay)
Mart
06 January 2009, 09:58 AM
#15
Scooby Regular
iTrader: (1)
Join Date: Jan 2002
Location: southampton
Posts: 4,067
Likes: 0
Received 0 Likes
on
0 Posts
i bought a advent 5401 on back says eaa-89, daughter stood on it broke the right hand side hinge i cant get one for love nor money, i even emailed the currys partsmaster.co.uk, i bought the laptop from currys, fookin useless they cant even get me one !! WTF
gutted as its in use with one hinge and closing it all time is scratching the laptop, its only 4 months old o hum
gutted as its in use with one hinge and closing it all time is scratching the laptop, its only 4 months old o hum
06 January 2009, 12:08 PM
#16
Scooby Regular
Thread Starter
Join Date: Feb 2008
Location: London
Posts: 1,143
Likes: 0
Received 0 Likes
on
0 Posts
i bought a advent 5401 on back says eaa-89, daughter stood on it broke the right hand side hinge i cant get one for love nor money, i even emailed the currys partsmaster.co.uk, i bought the laptop from currys, fookin useless they cant even get me one !! WTF
gutted as its in use with one hinge and closing it all time is scratching the laptop, its only 4 months old o hum
gutted as its in use with one hinge and closing it all time is scratching the laptop, its only 4 months old o hum
06 January 2009, 01:37 PM
#17
Scooby Regular
Join Date: Jun 2001
Posts: 8,021
Likes: 0
Received 0 Likes
on
0 Posts
i bought a advent 5401 on back says eaa-89, daughter stood on it broke the right hand side hinge i cant get one for love nor money, i even emailed the currys partsmaster.co.uk, i bought the laptop from currys, fookin useless they cant even get me one !! WTF
gutted as its in use with one hinge and closing it all time is scratching the laptop, its only 4 months old o hum
gutted as its in use with one hinge and closing it all time is scratching the laptop, its only 4 months old o hum
06 January 2009, 02:03 PM
#18
Scooby Regular
iTrader: (1)
Join Date: Jan 2002
Location: southampton
Posts: 4,067
Likes: 0
Received 0 Likes
on
0 Posts
yes i know but already done a house insurance claim earlier this year so not worth it with the excess cost aswell
i didnt take there extra warrentee as knew it was a rip off, i just want to buy a new hinge and fit it but cant find one for some reason
i didnt take there extra warrentee as knew it was a rip off, i just want to buy a new hinge and fit it but cant find one for some reason
06 January 2009, 03:22 PM
#19
Scooby Regular
iTrader: (3)
Join Date: Aug 2004
Location: Muppetising life
Posts: 15,449
Likes: 0
Received 0 Likes
on
0 Posts
You lost any rights you had when you agreed to contact the manufacturer to sort the problem.
SOGA 1979 (ammended) your contract is with the retailer, not the manufacturer!
you should have got comet to replace the lappy, not accept a repair.
at best you;ll get the fobbing off of death now.
Extended warrantys... not worth p*ss
(battery, buy one of the fleabay)
Mart
SOGA 1979 (ammended) your contract is with the retailer, not the manufacturer!
you should have got comet to replace the lappy, not accept a repair.
at best you;ll get the fobbing off of death now.
Extended warrantys... not worth p*ss
(battery, buy one of the fleabay)
Mart
18 January 2009, 06:00 PM
#21
Scooby Regular
Thread Starter
Join Date: Feb 2008
Location: London
Posts: 1,143
Likes: 0
Received 0 Likes
on
0 Posts
ooo i fell the stairs today with the laptopmy hand's broken as well as the laptop is in pieces
and i dropped it in comet this afternoon.. THANK GOD I HAD WARRANTY
Thread
Thread Starter
Forum
Replies
Last Post
Mattybr5@MB Developments
Full Cars Breaking For Spares
28
28 December 2015 11:07 PM
Mattybr5@MB Developments
Full Cars Breaking For Spares
12
18 November 2015 07:03 AM
gazzawrx
Non Car Related Items For sale
13
17 October 2015 06:51 PM
