BooHoo!
25 December 2008, 06:45 PM
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BooHoo!
Got a CenturyUK R/C Helicopter and the Servo is getting red hot .... it took off, the the servo jammed resulting in the Heli shooting through the lounge and crashing into the dining room table 
They are not open until Monday 5th January 2009
Now, the faulty servo resulted in the crash .... the crash did not result in the servo fault. Will be interesting to see what their customer service is like? They could send me a new servo at a cost to them of around £4 ..... or they can be awkward and - well, we know where that will lead them
They are not open until Monday 5th January 2009
Now, the faulty servo resulted in the crash .... the crash did not result in the servo fault. Will be interesting to see what their customer service is like? They could send me a new servo at a cost to them of around £4 ..... or they can be awkward and - well, we know where that will lead them
30 December 2008, 11:54 AM
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Got a CenturyUK R/C Helicopter and the Servo is getting red hot .... it took off, the the servo jammed resulting in the Heli shooting through the lounge and crashing into the dining room table
They are not open until Monday 5th January 2009
Now, the faulty servo resulted in the crash .... the crash did not result in the servo fault. Will be interesting to see what their customer service is like? They could send me a new servo at a cost to them of around £4 ..... or they can be awkward and - well, we know where that will lead them
They are not open until Monday 5th January 2009
Now, the faulty servo resulted in the crash .... the crash did not result in the servo fault. Will be interesting to see what their customer service is like? They could send me a new servo at a cost to them of around £4 ..... or they can be awkward and - well, we know where that will lead them
Les
02 January 2009, 09:30 AM
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02 January 2009, 09:43 AM
#8
Had a similar RC helicopter (well two of them last year), one for me, one for my g/f. Crashed the first one, so only one left, luckily it was mine that was undamaged 
They are little buggers to fly
This year the youngest got two micro scalextric tracks, which was just as well as the second set had 4 bits of track missing
. but luckily there were enough from both sets to make one large one 
All well and good, except our cat likes to pounce on the cars as they fly by...not something that normal drivers have to contend with on the racetracks
Here is the culprit
Anyway phoned up the toy shop where we purchased the set and they were really helpful and will get Hornby to send out some new track on Monday.cant say fairer than that
So who knows, maybe Pete will have better luck , though I doubt it will help his flying skills
They are little buggers to fly
This year the youngest got two micro scalextric tracks, which was just as well as the second set had 4 bits of track missing
. but luckily there were enough from both sets to make one large one All well and good, except our cat likes to pounce on the cars as they fly by...not something that normal drivers have to contend with on the racetracks
Here is the culprit
Anyway phoned up the toy shop where we purchased the set and they were really helpful and will get Hornby to send out some new track on Monday.cant say fairer than that
So who knows, maybe Pete will have better luck , though I doubt it will help his flying skills
02 January 2009, 02:37 PM
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02 January 2009, 02:39 PM
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It was a present, the purchaser will ring them Monday. Hopefully, they will be ok about it and do whats right ............................. the twisted part of me hopes they act like dicks and I can again fight for the consumer!!
02 January 2009, 02:44 PM
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02 January 2009, 03:01 PM
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02 January 2009, 03:25 PM
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Yes, that's OK for a toy ... good price too
What I am talking about is the 4-Channel Models ....... Mosquito Mini Palm Flyer is the one I have, for intermediate to advanced.
02 January 2009, 04:05 PM
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Got a CenturyUK R/C Helicopter and the Servo is getting red hot .... it took off, the the servo jammed resulting in the Heli shooting through the lounge and crashing into the dining room table
They are not open until Monday 5th January 2009
Now, the faulty servo resulted in the crash .... the crash did not result in the servo fault. Will be interesting to see what their customer service is like? They could send me a new servo at a cost to them of around £4 ..... or they can be awkward and - well, we know where that will lead them
They are not open until Monday 5th January 2009
Now, the faulty servo resulted in the crash .... the crash did not result in the servo fault. Will be interesting to see what their customer service is like? They could send me a new servo at a cost to them of around £4 ..... or they can be awkward and - well, we know where that will lead them
If we gave out warranty parts to all these customers, i would have no job to go to!
Their technician will have flown one of these before they were purchased for resale (for a good few hours) to see if they are built ok, or are chinese crap!
The chances of the servo getting hot while the heli is in the technicians control are remote (they never do!), so you will be classed as another bloke who cant fly a 4ch heli, and be charged for the parts!
And a proper 4ch servo will be more than 4 quid, try about 30-40!
Sorry but thats how it goes with a product that has very vague warranty conditions, as all remote models do!
I bet next month it does it again, and you will want blades and a canopy free too, if most of my tw@tty customers are anything to go by!
02 January 2009, 04:56 PM
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02 January 2009, 05:49 PM
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I work for such a company, and every single person that phones up, the helicopter has crashed of its own accord!
If we gave out warranty parts to all these customers, i would have no job to go to!
Their technician will have flown one of these before they were purchased for resale (for a good few hours) to see if they are built ok, or are chinese crap!
The chances of the servo getting hot while the heli is in the technicians control are remote (they never do!), so you will be classed as another bloke who cant fly a 4ch heli, and be charged for the parts!
And a proper 4ch servo will be more than 4 quid, try about 30-40!
Sorry but thats how it goes with a product that has very vague warranty conditions, as all remote models do!
I bet next month it does it again, and you will want blades and a canopy free too, if most of my tw@tty customers are anything to go by!
If we gave out warranty parts to all these customers, i would have no job to go to!
Their technician will have flown one of these before they were purchased for resale (for a good few hours) to see if they are built ok, or are chinese crap!
The chances of the servo getting hot while the heli is in the technicians control are remote (they never do!), so you will be classed as another bloke who cant fly a 4ch heli, and be charged for the parts!
And a proper 4ch servo will be more than 4 quid, try about 30-40!
Sorry but thats how it goes with a product that has very vague warranty conditions, as all remote models do!
I bet next month it does it again, and you will want blades and a canopy free too, if most of my tw@tty customers are anything to go by!
It was faulty at the point of sale - they replace/refund or attend court at my convenience .......... their choice - the Judge will be given a show of my ability to fly all manner of 4 channel flying machines in the courtroom
I'm all excited now ..... I need something juicy to get locked into in Q1 of 2009
02 January 2009, 05:52 PM
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You do know there are TWO Servos don't you?
A pair is for sale as spares for £15 .... £7:50 each retail = around £4 each trade, I would guess?
But the faulty Servo caused the Heli to crash so I need a new boom too!
A pair is for sale as spares for £15 .... £7:50 each retail = around £4 each trade, I would guess?
But the faulty Servo caused the Heli to crash so I need a new boom too!
03 January 2009, 11:13 AM
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Les
03 January 2009, 12:52 PM
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Just what I am expecting to hear ...... and within 3 months I will have my money and my legal fees repaid
It was faulty at the point of sale - they replace/refund or attend court at my convenience .......... their choice - the Judge will be given a show of my ability to fly all manner of 4 channel flying machines in the courtroom
I'm all excited now ..... I need something juicy to get locked into in Q1 of 2009
It was faulty at the point of sale - they replace/refund or attend court at my convenience .......... their choice - the Judge will be given a show of my ability to fly all manner of 4 channel flying machines in the courtroom
I'm all excited now ..... I need something juicy to get locked into in Q1 of 2009
Whilst i appreciate most companies do not have our quality control, and buy crap from china, the person who takes your phone call will have already had 20 similar ones that day, so finding a sympathetic ear is difficult.
Espescially at this time of year, and every man woman child and dog has crashed their heli over xmas holidays, and its never the pilots fault!
Maybe upgrading the radio gear is a good idea, the ones helis usually ship with are pants, go 2.4 ghz, its worth it!
P.s i would love to see your flying ability, any chance of a vid?
BTW most companies have one retired, eccentric time waster who buys stuff, then immediately has a problem with it, sends it back and purchases something else, and the cycle begins again.
Its got to the point where my staff have told people that they dont have the ability to fly a 4ch heli, so return it, we will refund you, then please **** off and buy else where, as your a waste of time!
In my job its mr King and his ******* Llama v3, retired doctor, insists on speaking to the same member of staff every phone call, tells said member of staff his life history every time, allways wants parts for free, its never his fault the heli crashed, and we have dissapointed his grand kids cos it wont fly!
If you politley tell him he obviously cant fly it, he gets annoyed, then i have to take the call, and explain too him that the model has been with our tech more than the owner, and everytime it leaves our tech, it is flown around the warehouse to make sure it flies stable, but as soon as it arrives on mr kings doorstep, it does random stuff straight away!
This happens once a week, its not you is it?
Never become that person, or all the call centre staff will do everything they can to delay your parts arriving!
Last edited by GC8WRX; 03 January 2009 at 01:03 PM.
03 January 2009, 03:32 PM
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You do have alot of time on your hands dont you?
Whilst i appreciate most companies do not have our quality control, and buy crap from china, the person who takes your phone call will have already had 20 similar ones that day, so finding a sympathetic ear is difficult.
Espescially at this time of year, and every man woman child and dog has crashed their heli over xmas holidays, and its never the pilots fault!
Maybe upgrading the radio gear is a good idea, the ones helis usually ship with are pants, go 2.4 ghz, its worth it!
Whilst i appreciate most companies do not have our quality control, and buy crap from china, the person who takes your phone call will have already had 20 similar ones that day, so finding a sympathetic ear is difficult.
Espescially at this time of year, and every man woman child and dog has crashed their heli over xmas holidays, and its never the pilots fault!
Maybe upgrading the radio gear is a good idea, the ones helis usually ship with are pants, go 2.4 ghz, its worth it!
Let me ask you a question - is it, in your mind, possible that a Heli is actually faulty out of the box .............. if you say NO then you are in the wrong job!
Of course you can get the odd one which is simply faulty from the off. And mine is one of those - they give me a sympathetic hearing or I give them a nasty financial shock .... their choice!
They will be paying my legal fees, replacing the Helicopter for a working one, refunding all delivery charges and paying all my expenses ..... like I said, I do hope they act like you - I'll have some fun
And how did you know my name was Mr Wayne King?
03 January 2009, 04:12 PM
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Originally Posted by SunnySideUp
and within 3 months I will have my money and my legal fees repaid
You have no chance of winning such a case at the county court without supporting evidence, which you can not provide. Your only chance is to bluff the supplier.....
03 January 2009, 06:02 PM
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I had this for Christmas...
Phoenix model flight simulator | Features
...and unlike some others, I shall be learning how to fly a proper 4/6 chnl heli (not your contra-rotating stuff, something a little more realistic) on the sim before venturing into the world of model purchase and the constant crashes / repairs that obviously ensue.
Although the sim and transmitter cost double what Pete's little thing did, I figure I shall save a huge amount in spare parts, repair time (and time on the phone trying to wangle free stuff from suppliers) - so money VERY well spent.
I'm astounded at how good Phoenix is - and the choice of models and flying fields is fantastic. A gas-turbine powered scale Apache is an awesome thing to fly!
DN
Phoenix model flight simulator | Features
...and unlike some others, I shall be learning how to fly a proper 4/6 chnl heli (not your contra-rotating stuff, something a little more realistic) on the sim before venturing into the world of model purchase and the constant crashes / repairs that obviously ensue.
Although the sim and transmitter cost double what Pete's little thing did, I figure I shall save a huge amount in spare parts, repair time (and time on the phone trying to wangle free stuff from suppliers) - so money VERY well spent.
I'm astounded at how good Phoenix is - and the choice of models and flying fields is fantastic. A gas-turbine powered scale Apache is an awesome thing to fly!
DN
03 January 2009, 06:42 PM
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03 January 2009, 07:37 PM
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03 January 2009, 11:21 PM
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Thanks for your patronising post, I know exactly what happens when you take someone to court. It has nothing to do with court fees and that is not what the troll was boasting about.
03 January 2009, 11:27 PM
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I had this for Christmas...
Phoenix model flight simulator | Features
...and unlike some others, I shall be learning how to fly a proper 4/6 chnl heli (not your contra-rotating stuff, something a little more realistic) on the sim before venturing into the world of model purchase and the constant crashes / repairs that obviously ensue.
Although the sim and transmitter cost double what Pete's little thing did, I figure I shall save a huge amount in spare parts, repair time (and time on the phone trying to wangle free stuff from suppliers) - so money VERY well spent.
I'm astounded at how good Phoenix is - and the choice of models and flying fields is fantastic. A gas-turbine powered scale Apache is an awesome thing to fly!
DN
Phoenix model flight simulator | Features
...and unlike some others, I shall be learning how to fly a proper 4/6 chnl heli (not your contra-rotating stuff, something a little more realistic) on the sim before venturing into the world of model purchase and the constant crashes / repairs that obviously ensue.
Although the sim and transmitter cost double what Pete's little thing did, I figure I shall save a huge amount in spare parts, repair time (and time on the phone trying to wangle free stuff from suppliers) - so money VERY well spent.
I'm astounded at how good Phoenix is - and the choice of models and flying fields is fantastic. A gas-turbine powered scale Apache is an awesome thing to fly!
DN
Nothing quite like the real thing though
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