ryn004

As the title says do not use Europcar. After our holiday in Italy, we had dropped of the car in the nearby parking lot as instructed with a nearly full tank (maybe just 50km less than full) and about 30mins late. Now after our holiday I'm looking through my visa statment and found a charge of €283. Apparntly they charged us to refull the car, an extra day and insurance for that day.

It was no use arguing with the Europcar Agent in Italy. Does anyone know where I can persue my complaint? Maybe a telephone number of the headquarters?

Any help appreciated.

matt.bowey

Report it to your credit card provider as an unauthorised transaction?

OllyK

I suspect you'll find the T&Cs signed explicitly says you will be charged an extra day if you return it late and likewise a full tank of petrol if it isn't full. It could have been handled with some discretion, I agree, but I doubt you'll get a refund through the CC company.

KiwiGTI

They are a bunch of cowboys, every experience I have had with them has been bad.

f1_fan

iTrader: (9)

Similar thing happened to me a few years ago in Belgium. I contacted Europcar UK Head Office and they were very helpful. They looked into my complaint and after about 3 weeks refunded my transaction and gave me another £50 refund of the original rental for my troubles.

Steve_PPP

iTrader: (3)

i've used them with no problems whatsoever. it says clearly what time the car has to be back by, and that you should fill it with fuel. 50km of driving after filling it up means that you've not fulfilled your side of the deal!

Europcar even offer you the chance to bring it back empty - you can buy the tank of fuel at the start to save you filling it up. They even give you a 10% discount on the local fuel price as well.

You took the mick, they exercised their right to charge you. Deal with it

CooperS

Never use them, only ever use Enterprise who have only ever been awesome!

scoobynutta555

Used Europcar several times with never a problem. You were late and the tank wasn't full, but I'd imagine there might be some leeway if you're good at blagging on the phone

RJMS

iTrader: (2)

Another one to avoid is AutoAlgarve in Portugal, I booked and paid through a UK broker but they still took 1000 euros from my credit card whilst I was in Portugal and once I got that back through the credit card company they hit me for another 300 euros earlier this month.

I've now changed my credit card so they won't be doing that again

Jerome

I've had issues with other hire car companies that have done far worse than simply charge for extra hire/fuel when late/not full.

An example being Hertz recently charged me - twice - for a weeks worth of hire car that I never even got (long story).

Just accept that all hire companies will sting you if they get the chance and simply don't give them that chance.

apples24

iTrader: (1)

on the other side of things in alcudia spain we all hired a few cars, i had a 307 cab for a couple days then a fiesta for 3 days, they didnt want a deposit or a credit card, just had to pay the £80 euros for the 3 day hire upfront !! they did want to see a licence but blimey no deposit or card etc is nuts.


great service decent enough cars and a bargain to be had

Jaybird-UK

Used them several times, no issue. But I always return the car full and on time

billythekid

The one thing you never ever do is return a hire car with anything less than 1/1 on the dial!!! They will bend you over and stick the fuel nozzle where the sun dont shine!

I always take a photo on my camera of the mileage, fuel, wheels and such like... bits they will always try and stuff you for.

ryn004

I happened to take a photo of the car in the parking lot from my phone, and the time was 10mins before I had to take it in .... at least I got soem evidence on this. Will try to call an office in the UK, because the Italians are no help at all!!

wagrain

Firstly you went to Italy so what did you expect? The Italians make up all sorts of lies in order for them to come out top - Just look at F1 to see that!

You took a hire car back late = Your Fault
You didn't leave it with a full tank = Your Fault
You trusted your credit card details to an Italian = Your Fault

I rest my case m'lord

I've used them 5 or 6 times in the past and never had problems, but then I return on time, with a full tank and get them to check the car over before I leave.

Devildog

Just as well they are not an authorised advertiser on here, or this thread would be an infractorama by now

ryn004

Manage to get a refund when dealing with a representative from the UK. As wagrain mentioned, never trust the Italians with a credit card!

hodgy0_2

i do sympathise

its sooooo tempting re the full tank of fuel, when filling for the last time its seems like you are throwing money down the drain

but its a risk -- and personally I dont risk it -- coz if they catch you out

its "trousers down and six of the best"

conbyeuropcar

I have used Europcar in the past. Their paperwork states various things about returning the car.However they do not state how it will be paid. When I hired a car the representative said return empty. (No mention that when you return it empty- you will pay via THEIR costs. Ie at full rate). There should be a script given on collect of the car stating -Would you prefer to return empty as ultimately you are liable for the costs, or return full whereby you determine the cost of the fuel. At least I could have made better efforts to keep the cost down.

In the past, hire companies would make everything visible not try to con you into returning empty and thereby being charged at the higher rate. I would recommend you steer clear of this company and the consolidators who support them like Argushire.com and Cartrawler who protect them from lack of scripts their adjoining companies omit.

Would love to hear if others have been conned in this way.

what would scooby do

DCI Gene Hunt

How about posting under your real user name?

Luan Pra bang

My dad one had a car from europe car that was delivered to his house. The car did not move fir the three days hire and they still billed for etrol adter they collected it.

Trout

iTrader: (1)

I find it hard to believe that there is ANYONE left in the world who is deluded/ignorant enough to return a hire car with less than full tank/required amount on hire form and not expect to have their trousers taken off. I have never seen a hire agreement that does not clearly state that they will refill it at their rate - which is usually MUCH higher than forecourt rate.

A hirer I use regularly in Mallorca gives you the car exactly half full. Any less on return and you pay. Can't say clearer than that.

DCI Gene Hunt

I pay upfront at Malaga (Sixt), a few quid more but you can return it empty.....

nik52wrx

I often use Goldcar at Malaga and their policy is also to charge for a full tank and return empty.

PaulC72

Always use the bring back empty option it just makes sense.

Also why not when booking your car chose a later time than you expect to be to return it as often it does not cost anymore at that point.

MMT WRX

We used Goldcar this year, same policy - pay for a full tank when you take it and return empty. Also they were the cheapest by far and the car was brand new.

Turbo2

Europcar are the worst for sending you off in a scraped/dented car without all of the damage noted on the paperwork and then screwing you as guilty when you get back. I always have to go back to the counter to get them to add on the marks they missed prior to setting off. I have experienced this all over Europe and so have many of my collegues. It's such an inconvenience and waste of time and their cars always seem to be the ones in the poorest condition in the hire car lot.

I avoid them like the plague. There are plenty of other hire car companies out there. Ironically though my impending package holiday includes their services, so I am getting geared up for another confrontation.

Also they have a tie-in with Easyjet, so that's another reason to look elsewhere! How many times do you get to an Easyjet destination only to find a huge queue at the Europcar desk? Likewise Ryanair and Hertz.

Disco Boy 2

We have used them several times. Never a problem; although we do return the car on time and full of fuel.