Moral Question.
03 October 2008, 09:42 AM
#1
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Moral Question.
Had a new front door fitted in March this year. Of course my wife couldn't have a bog standard thing and we ended up with a door with fancy surrounds with leaded glass, better locking system etc. All in all over £2000.00!!! 
Anyhow the company took our £50.00 deposit and a few weeks later came and fitted the door.
Thing is that they have not sent me a bill for it or contacted me since!!
Do you think that I should pay the rest or wait and see if they contact me?
Feel a bit guilty but the money is in the bank earning interest.
Wife is chewing my ear to pay it now though.
Dave.
Anyhow the company took our £50.00 deposit and a few weeks later came and fitted the door.
Thing is that they have not sent me a bill for it or contacted me since!!
Do you think that I should pay the rest or wait and see if they contact me?
Feel a bit guilty but the money is in the bank earning interest.
Wife is chewing my ear to pay it now though.
Dave.
03 October 2008, 09:46 AM
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Wait and see what happens... They'll have an audit at some point and realise. As long as there's no early payment discount or anything (this is what our window fitters do), then wait and earn some interest on it.
03 October 2008, 09:48 AM
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maybe the company is feeling guilty that your house value has lost more than the remaining £1950 and therefore letting you off
I would contact them (maybe they have ceased trading????) and see what they say
I would contact them (maybe they have ceased trading????) and see what they say
03 October 2008, 10:20 AM
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03 October 2008, 10:21 AM
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Still, makes a change from companies that try to insist on 'payment in full' BEFORE the job .....
Dave
03 October 2008, 10:23 AM
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03 October 2008, 10:25 AM
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The "moral" thing to do is contact them: you have received a service that you have not paid for.
In terms of what you can justify on a legal basis: it is their responsibility to send you an invoice for the work, until you receive that, there is no need to part with the money. Is there a chance that they may have billed you and it didn't reach you (did they put a letterbox in your fancy door)
It's easy to be moral.....in principle 
In terms of what you can justify on a legal basis: it is their responsibility to send you an invoice for the work, until you receive that, there is no need to part with the money. Is there a chance that they may have billed you and it didn't reach you (did they put a letterbox in your fancy door)
It's easy to be moral.....in principle
03 October 2008, 10:44 AM
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03 October 2008, 11:39 AM
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Anybody paying £2k for 1 door doesn't deserve to be allowed out without supervision in my opinion.
03 October 2008, 11:46 AM
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03 October 2008, 11:48 AM
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My Parents own a Door company have have done so for the last 30 years. £2K is not at all out of the ordinary when people want quality craftmanship. Of course it all depends n the property the door is being attached to.
If you have just spent £500K on a property, then is it really unreasonable to spend £2K on what is in effect a main feature of the outside of the house?
03 October 2008, 11:53 AM
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03 October 2008, 11:55 AM
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Depends on your definition of "fancy"
My Parents own a Door company have have done so for the last 30 years. £2K is not at all out of the ordinary when people want quality craftmanship. Of course it all depends n the property the door is being attached to.
If you have just spent £500K on a property, then is it really unreasonable to spend £2K on what is in effect a main feature of the outside of the house?
My Parents own a Door company have have done so for the last 30 years. £2K is not at all out of the ordinary when people want quality craftmanship. Of course it all depends n the property the door is being attached to.
If you have just spent £500K on a property, then is it really unreasonable to spend £2K on what is in effect a main feature of the outside of the house?
03 October 2008, 11:57 AM
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03 October 2008, 12:05 PM
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03 October 2008, 12:07 PM
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Depends what you buy though doesn't it. I mean if you buy a handcrafted rosewood table for a few grand, or bespoke Mahogany Double doors, you aren't necessarily paying over the odds.
03 October 2008, 04:42 PM
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Of course a price is dependent on a product specification but that wasn't my point. With anything, you can be paying over the odds if you allow it.
03 October 2008, 06:17 PM
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Had a new front door fitted in March this year. Of course my wife couldn't have a bog standard thing and we ended up with a door with fancy surrounds with leaded glass, better locking system etc. All in all over £2000.00!!!
Anyhow the company took our £50.00 deposit and a few weeks later came and fitted the door.
Thing is that they have not sent me a bill for it or contacted me since!!
Do you think that I should pay the rest or wait and see if they contact me?
Feel a bit guilty but the money is in the bank earning interest.
Wife is chewing my ear to pay it now though.
Dave.
Anyhow the company took our £50.00 deposit and a few weeks later came and fitted the door.
Thing is that they have not sent me a bill for it or contacted me since!!
Do you think that I should pay the rest or wait and see if they contact me?
Feel a bit guilty but the money is in the bank earning interest.
Wife is chewing my ear to pay it now though.
Dave.
....phew the kids will have meat at xmas....
03 October 2008, 07:05 PM
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Two grand does SEEM a lot for a door, admittedly. But there are doors and doors. Top grade English/European oak, for example, is horrendously expensive; if it's a size that has to be made bespoke then you have British labour charges to pay; the thing might be 60mm thick or even more; the panelling might be extremely complex; it may have a multi-point locking system; a bespoke door may need a bespoke frame that can cope with it.
In short, two grand may not be too far out for the right job. Our firm made a pair of oak doors in a carved frame that came to over three grand last year IIRC.
In short, two grand may not be too far out for the right job. Our firm made a pair of oak doors in a carved frame that came to over three grand last year IIRC.
03 October 2008, 08:06 PM
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- i spect their embarrassed to send you the bill
03 October 2008, 08:14 PM
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Depends on your definition of "fancy"
My Parents own a Door company have have done so for the last 30 years. £2K is not at all out of the ordinary when people want quality craftmanship. Of course it all depends n the property the door is being attached to.
If you have just spent £500K on a property, then is it really unreasonable to spend £2K on what is in effect a main feature of the outside of the house?
My Parents own a Door company have have done so for the last 30 years. £2K is not at all out of the ordinary when people want quality craftmanship. Of course it all depends n the property the door is being attached to.
If you have just spent £500K on a property, then is it really unreasonable to spend £2K on what is in effect a main feature of the outside of the house?