j4ckos mate

bloody thing,

My mother in law has got exactly the same tv, its never off, they got the five year guarantee, i did not had it 14 months and a thin black line has appeared on the screen,
anyone got any ideas what it could be,

Cupramax

Did they not tell you it needs refilling with Plasma every year? /runs for cover/

AndyC_772

iTrader: (2)

If it's a single row or column of pixels that's always black, it sounds to me like a break in one of the signals that controls the panel - probably not fixable without a new panel, sadly

STi wanna Subaru

iTrader: (1)

swap it with the MOL and get them to return it?

j4ckos mate

yes she wont have that, it did cross my mind though,

i have rad it can be a break in the solder
i have emailed sumners in northenden and the said they can have a look at it

WRX_Dazza

you know what.
i believe that regardless of warranty, if you can prove that the defect is a manufacturing fault/failure, as opposed to you throwing a coffee down the back of it, i'm sure there is a 3 year "merchantable quality" agreement, or some such thing.
i had a row with comet about a JVC camcorder once ended up getting a refund directly from JVC (one of their companies) 18 months old it was

J4CKO

iTrader: (1)

Play bloody hell wherever you got it from, get in touch with Panasonic UK and mither them to F*ck, I got my Laptop fixed (wireless died) by HP out of warranty as it was a known fault.

Then buy a lovely reliable LCD

PaulC72

Hous einsurance, but check you are actually covered for the amount

Failing that do what the others say and buy a LCD!!!!

j4ckos mate

update.

Phoned the big useless electrical superstore, they wanted to charge me to send someone out, told them to forget it,
rang panasonic, known fault, send the receipt and a report of a panasonic dealer, and it will be fixed foc, i only have to contribute a small amount to the labour, im happy with that, local panasonic repair specialist have been great, they havent even seen the telly and know what the problem is and have instructed me what to do next.
we want to get to small lcd's for the kids bedrooms, try and guess where we will be buying it from.
could have been a very expensive lesson, i already had my eye on a bigger tv put if this gets repaired satisfactorily then i will be happy with that.

AndyC_772

iTrader: (2)

Cool, sounds like a result

j4ckos mate

yes we are fortunate enought to go and buy another one but thats not the point, really happy i imagine it would have been a long and drawn out slanging match..

Leslie

Glad to hear it all sorted out. Just shows the sort of after sales service these big dealers are good, or not good for.

Les

J4CKO

iTrader: (1)

They just didnt want you doing to them what you did to the insurance company re the bathroom, the call centre staff are still in counseling after that.