ricardo

Here's the situation:

My wife stayed at a Travelodge when she was on a course, back in February. This was booked via their web site, and the reservation number was texted to her phone. At the end of her stay she asked for a receipt, and was told that they didn't do receipts, and to contact Customer Services. The receipt is needed so she can claim back the cost.

A receipt can be requested via the website, but you need the reservation number. That number is on a phone which was lost.

I've found a number for Travelodge (08719 848484) but that's only able to do fully automatic queries - I can't find a way to get to a human.

I can see on the website that there is an email address, but a Google search reveals all sorts of sorry tales about emails not being answered. Getting through to talk to someone at this sorry excuse for a company would be very useful !

We have the dates, hotel, and the details given at the time of booking, so it should be possible for them to provide a receipt, yes ? In fact, isn't there a legal obligation for them to be able to provide a reciept ?

Now asking the assembled might of Scoobynet - does anyone know a number that would actually get me to a human in Customer Services ?

Brun

Try this - 01844 358500

ricardo

Thanks ! That number (which appears to be Head Office) and 01844 358749 (Customer services) aren't being picked up. I guess they just don't want to talk to anyone .. grrrrr.

BOB.T

Do Travelodge employ humans?

ricardo

No evidence so far.

PetesDad

I made a complaint last year about a Travelodge I was staying in ....... a 'don't care' attitude was what I got when they finally responded to my e-mail.

However, when you have £19 a night rooms you cannot expect a top service I suppose?

ricardo

This was £80 a night, central London prices. But yes, they really don't care at all, and their hotels are widely thought to be rubbish compared to Premier Inns. How they manage to be the brand leader I really don't know...

UPDATE !! Somebody answered the Customer Services number ! I was so shocked I forgot one of the vital pieces of information required, so they are going to ring me back later. I fell for it... so close and yet so far

PetesDad

£80

I wouldn't be paying a Travelodge more than £19 a night for their rooms to be honest ..... even in London!

I have stayed at these £19 rates quite a few times and at that its great value - but, at a higher price I would expect a higher standard than they can offer.

When on business I (my company) pays around £180 a night ....... but then I am worth it

Chelspeed

> We have the dates, hotel, and the details given at the time of booking, so
> it should be possible for them to provide a receipt, yes ?

Make it up in word, cut and paste the logo from the website??? The sort of people employed to process expense claims probably can't read and even if they can they won't care.

PetesDad

Yeah, good idea that ....... fraud - which is an immediate sacking.

Going from Hotel Guest to Soup Kitchen in one fell swoop

ricardo

UPDATE 2.

I eventually managed to get to a human called Ann, who actually did ring me back as promised. Thank you Ann - it must be hard working for a company that hasn't got a clue.

The details have been passed to the Accounts Department, so I'm now guardedly optimistic that a receipt will be forthcoming eventually.

What a palaver.