Dunk

iTrader: (1)

Looking at moving away from BT, interested to know of any first hand experience of Sky..... service levels, customer "care", billing accuracy, price etc.

Thks,

D

michaelro

You still pay BT line rental and you have to sort that out yourself.

On sky talk package, no issues so far.

T5OLF

iTrader: (4)

No, you can move your line rental to Sky as well. I did this yesterday. I took the unlimited package - 10 pound a month line rental and 5 pound a month for unlimited calls to 01 02 and 03 numbers, even mobiles in America. Uk mobile calls are approx 25% cheaper than BT

gpssti4

iTrader: (6)

Not with Sky, but using Orange for my broadband and I also get VOIP. I pay an additional £5 a month on top of my BT line rental (that's for the broadband, but also includes the VOIP). We don't use the BT phone anymore, just the VOIP one and we get 'free' call to just about everywhere.

Tidgy

i went NTL/virgin, have had great service.

had some tech issues witht he tv service but only ever took me 1 call to get engineer out to have a look, then again 1 call to get a new box after first atempt to fix failed. now works a treat with the new box

ScoobyWon't

Had no problems with Sky talk apart from a whistling sound from the handset, but I think that was more to do with my ex-psycho throwing it at me. The broadband was terrible though, incredibly slow, sometimes not even connecting. They cancelled everything as soon as I asked them to. To be honest I never phone anyone off my landline, every number I need to call is in my mobile.

johnnyroper

no issues with the cost of sky talk but i never get an itemised bill even though i keep requesting one so i can claim expenses from work.
they say i should get 1 every month it never shows,anyone else got this problem

ScoobyWon't

I think they do an electronic itemised bill online, but can't remember now. It's been that long since I got rid of them.

SWRTWannabe

Bear in mind that if you have a BT line and something goes wrong, you call free to get it sorted. With Sky, you call an 0870 number.