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Old 14 February 2008, 04:31 PM
  #1  
SwissTony
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Default Cancel Your credit cards !!!!!!

...........before you die (only in Ireland )

[FONT='Tahoma','sans-serif']


Be sure and cancel your
credit cards before you die! This is so priceless And so easy to see happening - customer service, being what it is today!
A lady died this past January, and MBNA bank billed her for February and March
for their annual service charges on her credit card, and Then added
late fees and interest on the monthly charge. The balance that had
been £0.00, now is somewhere around £60.00.
A family member placed a call to the MBNA Bank:

Family Member:
'I am calling to tell you that she died in January.'

MBNA:

'The account was never closed and the late fees and charges still apply.'

Family Member:

'Maybe, you should turn it over to collections.'

MBNA:

'Since it is two months past due, it already has been.'

Family Member:

So, what will they do when they find out she is dead?'

MBNA:
'Either report her account to the frauds division or report her to The credit bureau, maybe both!'


Family Member:

'Do you think God will be mad at her?'

MBNA:

'Excuse me?'


Family Member:

'Did you just get what I was telling you . . . The part about her Beingdead?'

MBNA:

'Sir, you'll have to speak to my supervisor.'

Supervisor gets on the phone:

Family Member:

'I'm calling to tell you, she died in January.'

MBNA:

'The account was never closed and the late fees and charges still apply.'


Family Member:
'You mean you want to collect from her estate?'


MBNA:
(Stammer)
'Are you her lawyer?'

Family Member:

'No, I'm her great nephew.'
(Lawyer info given)


MBNA:

'Could you fax us a certificate of death?'

Family Member:

'Sure.'

( fax number is given )

After they get the fax:

MBNA:

'Our system just isn't set up for death. I don't know what more I Can do tohelp.'


Family Member:

'Well, if you figure it out, great! If not, you could just keep billing Her. I don't think she will care.'

MBNA:

'Well, the late fees and charges do still apply.'


Family Member:

'Would you like her new billing address?'


MBNA:>
'That might help.'

Family Member:

' Glasnevin Cemetry, Finglas Road , Dublin
11, Ireland , Plot Number 1049.'

MBNA:

'Sir, that's a cemetery!'

Family Member:

'Well, what the **** do you do with dead people on your planet?'



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Last edited by SwissTony; 14 February 2008 at 04:37 PM.
Old 14 February 2008, 04:35 PM
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stilover
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Did she pay her late fee's then or what?
Old 14 February 2008, 04:35 PM
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davegtt
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Old 14 February 2008, 05:10 PM
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Sosbanite
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Class
Old 14 February 2008, 05:12 PM
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bootsy
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Old 14 February 2008, 05:24 PM
  #6  
dynamix
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I had a similar experience with my mum's Next Directory card - they did however apologise for hearing that she had "expired" !!!

Dont you just love indian call centres
Old 14 February 2008, 05:35 PM
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Dracoro
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Classic case of "Computer says no".

I was waiting for the family member to go all John Cleese.
Old 14 February 2008, 05:37 PM
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pimmo2000
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I'm sure someone posted the SAME thing claim it to be about them... recently
Old 14 February 2008, 06:01 PM
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David Lock
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Family Member:

She's just tried to buy some clouds and gates. But her card was declined.

MBNA:

"What type of gates, Sir?"

Family Member:

Pearly ones......

MBNA

Hmmm. Leave that with us Sir.........

Old 14 February 2008, 10:04 PM
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Kieran_Burns
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So would she get late fees for being..... late?










I'll get me coat.....
Old 14 February 2008, 10:06 PM
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NotoriousREV
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Last time I heard this story it was an Aussie and a different bank...
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