lukey1

yesterday i recieved a letter from my bank stating that that they are prepared to offer me £xxxx as full and final settlement for the charges applied to my account over the last 6 years. It has only taken 2 letters which were taken directly from moneysavingexpert.com and a small amount of my own time over 2weeks.

just wondered how many others have been successfull and how easy it was.

Scooby Snacks 23

If you're happy with the offer, then well done you

EddScott

What charges did you incurr then?

Is it more than just going overdrawn? Did it once, complained about the £25 and they gave it back.

Does this involve other charges?

Petem95

What situations can you claim back charges?

I was charged 20quid by Morgan Stanley a couple of years back when I paid off my credit card a day late - could I get this back?

The Zohan

Nice one, i would not setle for any less that 90% BTW

We are in the process of claiming charges back from LTSB.
at the second stage having asked for copies of he last 6 years ststements, we have 4 years worth but wan the extra 2.
the back has only 2 days (out of the 40) left to respond to this.

alcazar

iTrader: (2)

I'm helping my eldest with this against LTSB at the mo. They haven't even responded to our first letter yet, andf it was posted 36 days ago

Is the 40 days just days, or "working/banking days"?

Alcazar

So far, in his dealings with them, he's found them to be unhelpful. He's had to go onto a very low wage to finish his training, so rang them to ask for advice/possible reduction in charges.

Their suggestion? Sell his car............great idea, then he can't get to his job at all, being as it's in the next town
I reckon he needs to close his account with them asap.

The Zohan

Hi there,
40 days - i have taken that as 40 days, not working days.
LTSB responded to our first letter with the usual patronising response, we responded with the stock second letter and cheque for £ 10.00 (statement fee) so they had no excuses.

Tried calling their reclaim number 01264 832297 and taken through the automated system without any luck, operators always busy, eventually puts you though to a voice mail which is always full. Done this more times that i care to mention.
Look like we will go the small claims route and pro rata the two missing years charges.

r32

My daughter got a cheque from HSBC for £4,700 ...........

lukey1

all charges were for excess overdraft fee and service charges for using the overdraft facility.

EddScott

I know of one, I haven't demanded back (£25). But what are these service charges? do you get charged for using your overdraft facility other than interest?

I've only got £100 overdraft but I've had the account for almost 15 years.

lukey1

yes i do get charged for using the overdraft and the excess charges if i go over the limit.

bank is First Direct btw

scoobynutta555

I really wouldn't hold your breath for a proper response within 40 days. My g/f asked for her statements for 6 years back in March, she's only got 1 years worth of statements back. She's with the Abbey and she calls every other day for them to comply but they don't.

lukey1

did you send a letter requesting the statements or just called,

scoobynutta555

She called and they deducted the required £10

rgv_stu

excuse me for being a bit thick but what charges can you claim back for ??

lukey1

follow the link on the website, the letters are already there you just fill in the blanks, account details etc, everything should be done in writing.

first direct destroyed the £10 cheque i sent them saying it a free service and to expect the statements to sent out by courier but would not say how long before i would recieved them. They arrived in a weeks time.

lukey1

Bank Charges: Reclaim them, they're unlawful, get up to six years' money back...

2000TLondon

Go to Money Saving Expert: Consumer Revenge - Credit Cards, Shopping, Bank Charges, Cheap Flights and more as in the first post.

It's been all over the news for the last two years or so.

It has been decided that banks aren't allowed to enforce PENALTY charges, they are only allowed to charge for their specific expenses and a reasonable amount for the service. Therefore, the 35 or whatever pounds you get charged for going over limits, a DD failing etc etc is potentially illegal.

Several of my friends have done this in recent months and got a substantial amount of money back.

And congrats to the OP!

JamieMacdonald

I don't begrudge all these people claiming back thousands of pounds, but surely in the majority of cases they have been blatantly irresponsible with their finances, and pretty much got away with it!

<Flame suit on>

chocolate_o_brian

iTrader: (22)

fair point, but nobodies perfect. people make simple mistakes, its human nature. its happened to me before, where i went £3.59 over an agreed £600 overdraft for less than 24 hours. my bank wanted to charge that account £35 for the mistake on my part. i blatently refused to pay and threatened with closing my accounts, making formal complaints, court etc etc. was probably just me being an **** hole, but for the sake of less than 4quid, there was no way in hell they were gonna charge me 10 times the amount. no way what so ever. it was overlooked and i got a slap on the wrist. hence the overdrafts on my accounts for financial slip ups.

andy (here borrow my flame suit)

JamieMacdonald

I've done it myself, missed my first credit card payment years ago and gave them some **** and bull story about thinking a DD would be set up to cover the minimum payment (same bank for current account and credit card) . They waived the fee and I got the DD set up there and then, never missed a payment since!

I'm talking more about the people I've read about who's fees have gone into the £0000's, e.g.

I mean, that's a £35 fee every month, for over 11 years!!!!!

Obviously certain circumstances are beyond people's control, but I have just been shocked by reading how much people have spent on bank charges - which I agree are astronomical, and not representative of the true cost to the bank.

molko

nice work fella, only accept it if its 90% or above. Try to make sure you get the full amount back

Gear Head

iTrader: (2)

I agree whole-heartedly with that. Yes, there are occasions where the customer make a genuine mistake, like transferrig funds into the wrong account, forgetting how much they had in their own account, how much their overdraft limit is etc etc. But, if they keep on doing it, then what do they expect? It's an UNAUTHORISED TRANACTION, end of story. What would you do if someone started taking funds from your own account? Think you would be a little 'niggled' to say the least!

Congratulations to those who successfully claimed these charges back. Now bl*ody learn from it!