Virgin media - cant cancel!
06 March 2007, 12:59 PM
#1
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Virgin media - cant cancel!
Enough has been posted about the Sky One fiasco, annoying 1000's of customers by taking the decision out of our hands over just 3p per day....
But for the last few days Ive been trying to cancel by TV to sign up for Sky yet its impossible to get thru.
They no longer give you the chance to hold, today I get a message saying waiting times are around 30mins.... some music and then a message saying thankyou, call back later and they hang up on me!!!
My perception of the Virgin brand is rapidly falling, shame really.
But for the last few days Ive been trying to cancel by TV to sign up for Sky yet its impossible to get thru.
They no longer give you the chance to hold, today I get a message saying waiting times are around 30mins.... some music and then a message saying thankyou, call back later and they hang up on me!!!
My perception of the Virgin brand is rapidly falling, shame really.
07 March 2007, 02:35 AM
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Impressed with Sky, you can phone up for their cable switch package
Sky.com - Home>Article
The cable switching pack explains the 5 simple steps and also contains some ready written cable cancellation letters with pre-paid envelopes.
how thoughtfull
Sky.com - Home>Article
The cable switching pack explains the 5 simple steps and also contains some ready written cable cancellation letters with pre-paid envelopes.
how thoughtfull
07 March 2007, 09:20 AM
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Impressed with Sky, you can phone up for their cable switch package
Sky.com - Home>Article
The cable switching pack explains the 5 simple steps and also contains some ready written cable cancellation letters with pre-paid envelopes.
how thoughtfull
Sky.com - Home>Article
The cable switching pack explains the 5 simple steps and also contains some ready written cable cancellation letters with pre-paid envelopes.
how thoughtfull
Far too much hassle
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07 March 2007, 01:00 PM
#8
Go to SAYNOTO0870.COM - Non-Geographical Alternative Telephone Numbers
Search for an alternative number and type in Virgin media. It will come up with a list of numbers to choose from. I am trying the disconnections line which is allowing me to hold but I have been waiting for 20 mins at the mo. Think I will try again at 7am to see if its quieter.
I want to complain about the loss of Sky one so they will upgrade my package for free!
Search for an alternative number and type in Virgin media. It will come up with a list of numbers to choose from. I am trying the disconnections line which is allowing me to hold but I have been waiting for 20 mins at the mo. Think I will try again at 7am to see if its quieter.
I want to complain about the loss of Sky one so they will upgrade my package for free!
I'm not looking forward to going back to work 
07 March 2007, 01:14 PM
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Go to SAYNOTO0870.COM - Non-Geographical Alternative Telephone Numbers
Search for an alternative number and type in Virgin media. It will come up with a list of numbers to choose from. I am trying the disconnections line which is allowing me to hold but I have been waiting for 20 mins at the mo. Think I will try again at 7am to see if its quieter.
I want to complain about the loss of Sky one so they will upgrade my package for free!
Search for an alternative number and type in Virgin media. It will come up with a list of numbers to choose from. I am trying the disconnections line which is allowing me to hold but I have been waiting for 20 mins at the mo. Think I will try again at 7am to see if its quieter.
I want to complain about the loss of Sky one so they will upgrade my package for free!
07 March 2007, 01:20 PM
#11
Well I eventually got thru and said that I was unhappy at loosing sky one and wanted to quit. They didnt offer to upgrade me but did say that they will waive the reminder of the contract for all customers until the end of march.
Will try again in a week or so, not staying if they dont upgrade me.
Will try again in a week or so, not staying if they dont upgrade me.
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