GOLDMAN 555

I just phoned Bulldog broadband to complain about an issue and I got through to an Indian sounding gentleman who claimed to be in Newcastle. I got angry with his broken English.So I put the phone down and called back and surprise surprise another Indian sounding person without even a hint of Geordie. I called back again for the third time and surprise surprise yet another Indian sounding person.

My question is it illegal to claim you are in the UK when you are not???

FlightMan

If is not, it bloody well should be. Call centres are a pain in the **** as it is, even worse when you can't understand the person on the other end of the phone.

David Lock

Prolly much easier to understand an Indian than a Geordie

nik52wrx

Seriously though, back the first post, off-shore call centres are a pain especially when trying to get them to understand your problem.
It makes me laugh that they usally assign themselves an English sounding name.
Nik (from Bombay )

SiDHEaD

I think it was Tesco insurance which i used to be with which had scottish call centre. I had to change company !

I have right trouble with understanding Scottish and Irish accents on the phone

Lee247

nowt wrang wi the way we tark, man

Bat-Fink

Why aye man!

richiewong

That's more 'Arr, Jim lad' then 'canny bag of tudor'

GROWLER_GRRRR

aye the best people on gods earth - that will be the north east .

as for the call centre i also called today for my cable tv guess what yep india
for ferk sake this is a joke they dont even speak the lingo man
i told the female on the other side to put me throught to my local call centre she said this was i said ***** and put the phone down .
VOTE WITH YOUR FEET change your provider to uk only support / call centres .

mickywrx

iTrader: (29)

Try ringing Sky. Before a certain time, 9pm I think, get to speak to some Jock After that though, complete waste of time. Lost in the black hole of Calcutta with someone who can't even pronounce "post code"

Then the cheeky f'ker hung the phone up on me

Lee247

Giv ower, bonny lad

Stephb1986

even ntl are moving to india, the only company i know of is cable and wireless that are uk based in stockport

Daz34

A call centre in Newcastle is not a viable option due to the maintenance cost of the office chairs.

cw42

iTrader: (1)

Funny you should mention sky call centres. I've been manageing some casuals over the xmas period, most of whom were from abroad. 1 of them from India worked in the local sky call centre as well in the evening. His English was actually very good, but I suspect only because he was making the effort as I was face to face. On the phone would maybe be a different story. But if you were to call sky, it would give the impression that you were calling abroad, whereas this call centre is only up the road from us.

MiniShaz

When my husband tries to do a Geordie accent, he sounds Indian (with a bit of a welsh arnold schwartzenegger thrown in). He could work in a call centre in Newcastle.