People!
29 November 2006, 09:40 AM
#1
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People!
You stand up for a whole day delivering a training course to a dozen people and at the end of the day the feedback forms are rated mainly 4/5 and 5/5 with some really helpful constructive critisism. One person however rates the whole thing 1/5 and 2/5 and suggests that the course be removed from the services offered. Nothing constructive, nothing that might help alter the course to make it better.... 
Sorry - rant over, wanted to get that off my chest
Sorry - rant over, wanted to get that off my chest
29 November 2006, 09:42 AM
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Don't count the best review, don't count the worst review.
Then believe the rest.
This idea doesn't work if there are only two course attendees (horrible word).
CC
Then believe the rest.
This idea doesn't work if there are only two course attendees (horrible word).
CC
29 November 2006, 10:22 AM
#4
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Are the feedback forms anonymous? If not just slip it back to HR and kill their promotion prospects. If they are, I'm sure somebody would be able to recognise the handwriting, in which case I refer you to my first point
29 November 2006, 10:26 AM
#5
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Originally Posted by CrisPDuk
Are the feedback forms anonymous? If not just slip it back to HR and kill their promotion prospects. If they are, I'm sure somebody would be able to recognise the handwriting, in which case I refer you to my first point
Brendan -
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29 November 2006, 10:32 AM
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Don't take the comments too seriously, a lot of people like to slag people off when they can't be traced. Just look at some of the threads on here for proof!
29 November 2006, 10:34 AM
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You stand up for a whole day delivering a training course to a dozen people
29 November 2006, 11:07 AM
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our firm runs these 'brown bag' sessions over a lunch time.
you pitch up during your lunch to watch a presentaiton by either someone within the company or external talking about a new partnership etc etc.
for your trouble you get lunch in a brown bag...
I gave one such presentation (to about 80 people) on a feedback form...
Q: 'how could this session have been improved'....
A: 'Prawn Cocktail Crisps'
Feckin idiots. quite funny though if that was the intention!
you pitch up during your lunch to watch a presentaiton by either someone within the company or external talking about a new partnership etc etc.
for your trouble you get lunch in a brown bag...
I gave one such presentation (to about 80 people) on a feedback form...
Q: 'how could this session have been improved'....
A: 'Prawn Cocktail Crisps'
Feckin idiots. quite funny though if that was the intention!
29 November 2006, 12:09 PM
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Originally Posted by SJ_Skyline
You stand up for a whole day delivering a training course to a dozen people and at the end of the day the feedback forms are rated mainly 4/5 and 5/5 with some really helpful constructive critisism. One person however rates the whole thing 1/5 and 2/5 and suggests that the course be removed from the services offered. Nothing constructive, nothing that might help alter the course to make it better....
Sorry - rant over, wanted to get that off my chest
Sorry - rant over, wanted to get that off my chest
Some poeople
a) Resent having to do these training courses
b) Like to bitch for no good reason
Take a lesson from the weather: It pays no attention to criticism!
Ns04
29 November 2006, 12:15 PM
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There is no point to criticism if you don't justify your case and constructively give a better solution or advice on how to improve it. Without doing so, the person complaining is just another moaner, happy to spout it all day long but has no idea or intention on how to improve it. Making their viewpoints completely meaningless and therefore useless, so they can just be thrown in the bin and ignored.
A customer services manager told me this
A customer services manager told me this
29 November 2006, 12:23 PM
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Originally Posted by Shark Man
There is no point to criticism if you don't justify your case and constructively give a better solution or advice on how to improve it. Without doing so, the person complaining is just another moaner, happy to spout it all day long but has no idea or intention on how to improve it. Making their viewpoints completely meaningless and therefore useless, so they can just be thrown in the bin and ignored.
A customer services manager told me this
A customer services manager told me this
Ns04
29 November 2006, 03:39 PM
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Originally Posted by Shark Man
There is no point to criticism if you don't justify your case and constructively give a better solution or advice on how to improve it. Without doing so, the person complaining is just another moaner, happy to spout it all day long but has no idea or intention on how to improve it. Making their viewpoints completely meaningless and therefore useless, so they can just be thrown in the bin and ignored.
A customer services manager told me this
A customer services manager told me this
Rannoch
29 November 2006, 04:15 PM
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Hello
That is what I do for a living, and I've just decided that some people are just unhappy in life and it doesn't matter what you would do they are not going to give good marks.
I also continually wonder how some people find their way to work in the morning let alone have a job.
Steve
That is what I do for a living, and I've just decided that some people are just unhappy in life and it doesn't matter what you would do they are not going to give good marks.
I also continually wonder how some people find their way to work in the morning let alone have a job.
Steve
29 November 2006, 05:31 PM
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Originally Posted by New_scooby_04
What a pile of steaming horse poo!!
Ns04
Ns04
Not that I'm pointing fingers or anything
29 November 2006, 05:48 PM
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Originally Posted by SJ_Skyline
You stand up for a whole day delivering a training course to a dozen people and at the end of the day the feedback forms are rated mainly 4/5 and 5/5 with some really helpful constructive critisism. One person however rates the whole thing 1/5 and 2/5 and suggests that the course be removed from the services offered. Nothing constructive, nothing that might help alter the course to make it better....
Sorry - rant over, wanted to get that off my chest
Sorry - rant over, wanted to get that off my chest
OR
most of the people who rated you 4/5 or 5/5 are too afraid to tell you you were boring to your face or dont give a *** and want to get out quickly to get p1ssed
the person who rated you 1/5 is probably the most truthful of the whole lot...you bored him and he wasnt afraid or intimidated to tell you that
Lord Shrek......training courses are bl00dy boring...period
29 November 2006, 06:07 PM
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Originally Posted by Shark Man
I had a rep that had a comment along the same lines in another thread
Not that I'm pointing fingers or anything
Not that I'm pointing fingers or anything
If I was sufficiently compelled to tarnish someone's reputation, I'd be a lot ruder than that!!
Ns04
29 November 2006, 09:00 PM
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One day course?
tick the boxes sit throught the talk, get your cert and go home. 9 times out of ten, you never use or need the application or course doccumentation ever again
ive got countless A4 binders full of powepoint slides, (used to backup the course) that have never seen the light of day again.
The only ones i have found to be good, are where its two or three days, and you have to do most of the work. i did a couple for the motor industry, and they payed dividends, it was bl**dy hard work too.
I did one on cad, and it drove me nuts, the guy had a 42" plasma run from a lappy, but stood infront of the plasma all the time so we couldnt see a thing.
how many people really answer the ratings truthfully? half the time you get a green tick if they had a good lunch, and they got away early
Mart
tick the boxes sit throught the talk, get your cert and go home. 9 times out of ten, you never use or need the application or course doccumentation ever again
ive got countless A4 binders full of powepoint slides, (used to backup the course) that have never seen the light of day again.
The only ones i have found to be good, are where its two or three days, and you have to do most of the work. i did a couple for the motor industry, and they payed dividends, it was bl**dy hard work too.
I did one on cad, and it drove me nuts, the guy had a 42" plasma run from a lappy, but stood infront of the plasma all the time so we couldnt see a thing.
how many people really answer the ratings truthfully? half the time you get a green tick if they had a good lunch, and they got away early
Mart
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