Big Lee

Background is I bought a car for £13000 from a garage with 3 months RAC warranty & when I was driving home pulling out of junctions etc it was cutting out. Rather dangerous IMO! I`ve got the fault fixed for £190, 2 faulty sensors, & was wondering what rights I have about getting the repair money back from the garage.

Any help much appreciated

Lee

Big Den

Lee

Why didn't you take it back to the garage you bought it from?

Den

Big Lee

Sadly to get the car I wanted I had to travel & the dealer is 250 miles away So the prospect of taking the car on a 500 mile round trip & most likely having to leave it to get fixed, £120 on 2 train fares, eats into the money I`d get back to fix it! It would probably cost more to do that than £190 for the repair!!


Lee

rr_ww

TBH

Sensor faults can occur at any time. And they WILL claim it was fine when you bought it. If you had taken the car straight back and shown the Salesman you would have been better off. I imagine now they will refuse to pay for the repair under the Warranty as they didnt give you authorisation to do so. You didnt even contact the RAC to see what they would allow you to do.

Put it down to experience sadly.

GC8

It doesnt matter what it was like when you bought it. The dealer is liable for the cost but youll probably have to fight them for it now seeing as youve already had the fault repaired.


Simon

ALi-B

iTrader: (1)

If an RAC warrantee works like most other warrantee companies you should have a booklet detailing the cover you have supplied with the car. Which IIRC has a section for claim on repairs.

All you need to phone the help number on the booklet and they should advise what their procedure is for your situation.

It varies with different warrantee companies but, usually its a case of getting the garage that did the work to provide an invoice and detailing the symptoms of the fault. And sending it off with the booklet to be undated/processed

The warrantee company pays for the repairs...not dealer you bought it off!

GC8

Surely if he was driving home from the purchase; then it will be the dealers 'statutory warranty' that is in effect, not the RAC warranty which only comes into force after the statutory period? The advice that Ive given is based on this assumption.


Simon

ALi-B

iTrader: (1)

Just had an after thought...some companies have a "get out" clause in their T&Cs if repair work was carried out before they authorised it.

So maybe an idea if the garage which did the work could post date their invoice until after the authorisation date

rr_ww

They cant sell a car in an unroadworthy condition. But really what happens afterwards is not set out. So they will say that the car was 100% fine when it left their forecourt. And the RAC will say why didnt you tell us so we could arrange to have the work carried out at our "RAC Approved Repairer" so you cant claim anything from this standard not-worth-the-paper-its-printed-on warranty.

ALi-B

iTrader: (1)

I'd check the T&Cs,

Most don't stipulate where a car can or cannot be repaired - but may "recommend" to user main dealers or "approved repairers, but your not obliged to (recommended doesn't mean you have to use them)

jameswrx

iTrader: (4)

Strange that the first 2 posters in this thread have similar names, joined nearly the same time 5 years ago and both average around 1.5 posts per week

Sorry useless info alert

ben44

You MUST give the offending party an oppertunity to rectify any faults. Thats the law I'm afraid.

Big Lee

Sorry, I didn`t mention that I did actually contact RAC Warranties & asked them if the sensors that failed were covered & they said no
Wasn`t there something about the law changing to put the onus on the dealer, shop etc to prove it WASN`T faulty when you bought it rather than the customer proving it was?
TBH £190 to get the car safe enough to be able to let my wife & baby out in it without worrying that it`ll stall in a dangerous place is not bad IMO

rr_ww

How the Hell can a Sensor NOT be covered!

No manufacturer would fail to cover that. As once again, RAC proove themselves to be the enemy of the motorist. Not a friend!

Smiler

To be honest I wouldn't be buying a £13K car with only three months cover

Big Lee

To be honest l didn`t! I`ve also got a Warranty direct one for 1 year that starts at the time the RAC one ends so l`ve got 15 months! The sensors still not covered though

BlkKnight

you are covered under the "sale of goods act" - unless the part is a consumable (tyres, clutch etc)

"reasnoble time" would be about 3 months from purchase.

Speak to the garage explaining what you've done and why you opted not to travel to them to get it repaired etc, send them faxed copy of your invoice so they can get VAT back etc etc

BE NICE

£200 repair on a £16,000 purchase is nothing. They expect the odd niggle from new purchases.