Help-Orange "customer service"
#1
Help-Orange "customer service"
Having some probs with orange customer service and id like to escalate it beyond the numpties that answer the phone and don’t call me back
Anyone have an idea who I can find an email address for an MD,CEO , head of customers services(?), anyone with some clout really
Orange's own “customer service” just ignore my emails
Anyone have an idea who I can find an email address for an MD,CEO , head of customers services(?), anyone with some clout really
Orange's own “customer service” just ignore my emails
#4
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Phone 0870 870 0862 or email executive.office@orange.co.uk
Orange executive office (complaints) executive.office@orange.co.uk
50 George Street LONDON W1U 7DZ
020 7984 1886
apparently they're good at dealing with complaints..
hope it helps..
Orange executive office (complaints) executive.office@orange.co.uk
50 George Street LONDON W1U 7DZ
020 7984 1886
apparently they're good at dealing with complaints..
hope it helps..
#5
Yep , tried the ole disconnections route, no joy, it seems that Orange have a multitude of departments and each specialise in their one area and dont have any cross skilling for want of a better word
Apart from all being cr@p of course...
Just emailed the exe office Rob
thanks all.
Apart from all being cr@p of course...
Just emailed the exe office Rob
thanks all.
#6
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Originally Posted by Rob Walker
Phone 0870 870 0862 or email executive.office@orange.co.uk
Orange executive office (complaints) executive.office@orange.co.uk
50 George Street LONDON W1U 7DZ
020 7984 1886
apparently they're good at dealing with complaints..
hope it helps..
Orange executive office (complaints) executive.office@orange.co.uk
50 George Street LONDON W1U 7DZ
020 7984 1886
apparently they're good at dealing with complaints..
hope it helps..
Thanks Rob!
#7
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Try Bernard Ghillebaert at Orange PCS: 0870 376 8888 or bernard.ghillebaert@organge.co.uk
- He is Executive VP of Orange UK and therefore pretty senior!
- He is Executive VP of Orange UK and therefore pretty senior!
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#8
Originally Posted by MadMark
Try Bernard Ghillebaert at Orange PCS: 0870 376 8888 or bernard.ghillebaert@organge.co.uk
- He is Executive VP of Orange UK and therefore pretty senior!
- He is Executive VP of Orange UK and therefore pretty senior!
Now we are cooking on gas.......!
#12
Glad you got it sorted Orange just normally keep going down, down and down. Sad really, I've been loyal them, yet that doesn't count. They are above your statutary rights apparently. They can supply a phone which doesn't work, and they can make you pay £15 admin fee to administer the warranty Wan£ers, go else where
#15
Well here we are 18 months on and another problem with Orange which customer services cant resolve, the number Rob gave back then is now out of service and I presume the email address is as well as i havent had response from that.
Does anyone else have any good contacts they know of within Orange ?
Does anyone else have any good contacts they know of within Orange ?
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