GaryK

Thought I should consult the 'SN' oracle on this one

Just sold a portable DVD player on ebay, it worked ok as far as I knew, however the guy who has bought it says it wont play 'some' DVD+R and R2 discs and wants a refund. Now I know I am under no obligation to give a refund but at the same time if it is true I dont want to con anyone either. As far as I was aware it worked fine but to be honest I didnt try every single combination of DVD in it.

Not sure what to do for the best, any ideas?

Cheers


Gary

Jamo

iTrader: (23)

what is it labelled as? is it just a normal dvd player? do you have a linki to the original sale on ebay?

jamo

GaryK

Jamo,

Here is the link http://cgi.ebay.co.uk/ws/eBayISAPI.d...e=STRK:MESO:IT

and here is what the guy has said:

Hi, I'm sorry but the DVD player I bought doesn't work correctly. It will not play DVD-r or DVD+r or even original DVD region 2 disks however it strangely play some dvd's and some cd's. I know the disks all work in other dvd players so the MPman DVL7 must be faulty. I would like a refund and I can take the DVD player to you as I live close to Bedfordshire. Please let me know when I can come and see you to sort this out. Many thanks.

Gary

Jamo

iTrader: (23)

here is does say: Play multiple disc formats (DVD, CD, CD-R, CD-RW, DVD-R/RW). he did state he tried +r so check to see wether its just +r?

but then again, whose to say his discs dont work?

did you try it (honestly) before you sent it with these discs?

id suggest giving him the refund and take the hit personally, as he and you both have 100% feedback, im sure you would like to keep it that way?

ive had a few eejits leave negs on mine, i wasnt happy!!!

down to you of course?

jamo

Tiggs

you said it works with DVD-R etc...if it dont he needs his cash back...simple.

T

Jamo

iTrader: (23)

what if hes just tried it with the +r? it states clearly on the auction it dosent play +r media!!!

davegtt

well he wants to actually meet to sort out the refund so Id get the goods back and take it on the chin. you'll have only lost the £6 postage. you can resell it if its just this guy being funny... Akward 1. yes it says it plays DVD-R's but it doesnt say what data it'll play, maybe hes trying to play a DVD-R with a few AVI files on it which aint compatible..... depends how funny you want to be with him really

GaryK

Thanks guys, yep jamo your probably right not worth risking a bun fight and -ve feedback, thing is should I also bear the cost of the postage and listing fee too?

Hanslow

Can you agree to try some disks when you meet up just to make sure he ain't pulling a fast one? If it doesn't play all the disks it is supposed to, then I can see his reasons for wanting a refund. If he's trying with incompatible media, then it's his problem.

The originals might be more of an issue though. Take a handful of yours along and see if they all play.

Jamo

iTrader: (23)

this to me seems like to most sensible option.

jamo

looks like you have sold a few of these players, any other problems with any of them?

and do you where those glasses hehe

nice porka too mate

GaryK

lmao @ jamo

Yep I bought the players as a job lot, the supposedly faulty one was the only one I had.

who's been snooping then! Yes I do wear those glasses, im a sad retro geezer so into everything 70s, in fact the shades are for when Im posing around in my mk2 cortina 1600e (www.coolretro.net), the porka scale car is because I cant afford a pukka one!

Thanks again for the advice guys!

Gary

Jamo

iTrader: (23)

my dad used to have the lotus cortina, in cream with the green stripe, boy that car was cool

Sith

Get him to bring along the disks he says it won't play. Find out which titles they are, and if you have them, bring them along aswell.

Remember though that there are some disks out there with special branching modes etc that some players have trouble with.

Scoobydick

Could have been damaged in the post - did you get postal insurance??

GaryK

Yes well I paid for special delivery £6 which is insured upto £250 by default I think

Lum

DVD incompatability is not unknown. I have a set of Bandai DVDs that will not play in most Pioneer players, some Sony's and Toshes or any PlayStation 2.
How ironic that the disc in question is a series originally targetted at computer gamers.
Was the player originally Region 2 or has it it been chipped? Perhaps the discs in question have RCE?

MattN

You set the condition/status as NEW. So surely if this is brand new it will have a warranty?

GaryK

Matt,

I bought it as part of a job lot of liquidated stock from a 'real' auction and with any auction its 'caveat emptor'! (buyer beware) so although its new there is no warranty but hey thats the chance you take. Im gonna refund his money and as dave says it might just him being very picky and I could once ive tested it more re-sell it.

gary

goonasuk

Course you should. Would you buy goods and not expect a FULL refund including postage costs because the item was defective.

GaryK

Guess so goona but most of the stuff you buy on the web if you want a refund its normally the price of item and it normally costs *you* to send it back too.

I will refund the lot though.

Geezer

Did you have a note of the serial number? If so, make a note of it and check it matches up to the one he is trying to give back.

It's probably just a dodgy player, or brand compatability, but you never know.......

Geezer

andrewdelvard

If the buyer is coming to your address why not ask him to bring a selection of the dvds that aren't working? He may be bluffing in which case he may forget about it. If he brings the dvds, fine, you can be relatively sure he at the very least thinks he's right.

GaryK

Yep thats what Im doing guys, told him to bring the discs that dont work so I can be sure. ebay heh! sometimes a right royal PITA!

Gary