Who else got stitched up by RAC trackstar??
02 January 2005, 04:17 PM
#1
Scooby Regular
Thread Starter
Join Date: Jun 2003
Location: Ruislip
Posts: 925
Likes: 0
Received 0 Likes
on
0 Posts
Who else got stitched up by RAC trackstar??
I had a lovely phone call from by bank on the 30th questioning a payment that was made to trackstar for £989.30!! It turns out that there has been an error on their accounting system and that they have taken the wrong amount out of om peoples acconuts 
Luckily my bank managed to retreive the payment, but I have had no real apology from trackstar.
Just wondering if this has happened to anyone else here?
Luckily my bank managed to retreive the payment, but I have had no real apology from trackstar.
Just wondering if this has happened to anyone else here?
02 January 2005, 05:04 PM
#3
Scooby Regular
Join Date: Mar 2000
Location: Aberdeen
Posts: 633
Likes: 0
Received 0 Likes
on
0 Posts
I have just received letter saying that the "GPS Camera Detector" part is to increase in cost by 25% . Now, it is only an extra £20-£30 but I am higly annoyed about the justification for the % increase. I intend to call them to discuss.
02 January 2005, 05:56 PM
#4
Scooby Regular
Join Date: Aug 2004
Location: Stella Brewery
Posts: 640
Likes: 0
Received 0 Likes
on
0 Posts
Mate, they are a shower of absolute muppets. The only person there who appears capable of sorting anything out is Laura Orange.
She can be reached on 01234 759419 (DDI)
It is about time something was done about them coz they are worse than useless. Quite how they manage to recover any stolen vehicles is beyond me as even getting them to call me back without shouting at Laura is a challenge.
She can be reached on 01234 759419 (DDI)
It is about time something was done about them coz they are worse than useless. Quite how they manage to recover any stolen vehicles is beyond me as even getting them to call me back without shouting at Laura is a challenge.
02 January 2005, 06:11 PM
#6
Scooby Regular
Join Date: Aug 2004
Location: Stella Brewery
Posts: 640
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by TDT
Quite how they manage to recover any stolen vehicles is beyond me as even getting them to call me back without shouting at Laura is a challenge.
I know what I mean!
Trending Topics
12 January 2005, 01:10 AM
#8
Scooby Regular
Join Date: Aug 2004
Location: Stella Brewery
Posts: 640
Likes: 0
Received 0 Likes
on
0 Posts
I've had a "few words" with Peter KINNAIRD the new MD of Subaru UK. I have been forwarded to a chap called Adrian HOGG, the Customer Relations Manager. The email I have had from him is reproduced below:
If you want his email I will quite happily supply it. Send me a PM
PS: Needless to say I have heard sod all from Trackstar!
Dear Mr XXXXXXXX
I am very sorry that the level of service offered by Trackstar has failed to meet your or indeed our expectations.
I have contacted Trackstar and requested that they contact you as a matter of urgency to resolve the issues that you have raised.
I am very sorry for the inconvenience that you have been caused and wish to assure you that we welcome all feedback from our customers regarding our vehicles or any approved accessory fitted and that we will be raising this matter with Trackstar.
If you do not hear from Trackstar in the near future or if they fail to address your concerns satisfactorily please do not hesitate to contact me.
Yours sincerely
Adrian D Hogg
(Customer Relations Manager)
I am very sorry that the level of service offered by Trackstar has failed to meet your or indeed our expectations.
I have contacted Trackstar and requested that they contact you as a matter of urgency to resolve the issues that you have raised.
I am very sorry for the inconvenience that you have been caused and wish to assure you that we welcome all feedback from our customers regarding our vehicles or any approved accessory fitted and that we will be raising this matter with Trackstar.
If you do not hear from Trackstar in the near future or if they fail to address your concerns satisfactorily please do not hesitate to contact me.
Yours sincerely
Adrian D Hogg
(Customer Relations Manager)
PS: Needless to say I have heard sod all from Trackstar!
12 January 2005, 11:50 AM
#9
Scooby Regular
Join Date: Oct 2003
Location: Tellins, Home of Super Leagues finest, and where a "split" is not all it seems.
Posts: 5,504
Likes: 0
Received 0 Likes
on
0 Posts
Yes - I did - £329 out the day before payday - so far incurred £70 in bank costs due to me having a bills account with just enough in each month etc... Faxed them my bank statement, their letter and a letter from me complaining...
Sooo now they tell me they will send me a cheque meaning I will be outof pocket by £70 plus interest for over 2 weeks since the incident... Crap...
I have demanded an internal escalation and compensation for the inconvenience (im not one for compensation culture - but im well peeved)...
Idiots
P
Sooo now they tell me they will send me a cheque meaning I will be outof pocket by £70 plus interest for over 2 weeks since the incident... Crap...
I have demanded an internal escalation and compensation for the inconvenience (im not one for compensation culture - but im well peeved)...
Idiots
P
12 January 2005, 01:54 PM
#10
Scooby Regular
Join Date: Oct 2004
Location: Kamloops British Columbia Canada
Posts: 1,863
Likes: 0
Received 0 Likes
on
0 Posts
Yup had the same , took 339.00 from my bank account , instead of 33.99 !!
29th of last month , they now have refunded the difference
29th of last month , they now have refunded the difference
Thread
Thread Starter
Forum
Replies
Last Post
Mattybr5@MB Developments
Full Cars Breaking For Spares
33
29 August 2017 07:18 PM
Mattybr5@MB Developments
Full Cars Breaking For Spares
28
28 December 2015 11:07 PM
Mattybr5@MB Developments
Full Cars Breaking For Spares
12
18 November 2015 07:03 AM