Doofus

The missus has an Orange phone on a 'virgin matching' tarriff so it's a monthly contract but doesn't pay any line rental just pays for her calls at the end of the month .. so it's a bit like pay as you go.

She dropped her phone yesterday so went down to the Orange shop and bought a new Orange PAYG phone. The idea is just to change the SIM so she has saved some of the expense of buying a SIM free phone. It all works fine.

However the lady in the shop told her that if her new phone is stolen and she phones and asks for the number to be barred they can't do it (or wont) as the phone's (new one) serial number does not match the her old sim.

I say she's talking pish .. any ideas?
Doofus.