Warning! singlepoint mobile phones??????
17 June 2003, 04:39 PM
#1
Scooby Regular
Thread Starter
Join Date: Jul 2000
Posts: 3,531
Likes: 0
Received 0 Likes
on
0 Posts
I'm not telling the whole story again cos it will just wind me up and i'm fed up of telling and typing it [img]images/smilies/mad.gif[/img]
Basically,
i bought a phone and contract from phones 4 U to get a cheap phone by not using the contract but paying the line rental
My contract is due to expire and i write to cancel it, after 3 months the contract will finally be cancelled cos apparently they did'nt recieve the letter
and after 3 more months of line rental and a administration fee the letter turns up and they now want there balance [img]images/smilies/mad.gif[/img] which they will not be getting ***** [img]images/smilies/mad.gif[/img]
I have spoken to trading standards and mailed watchdog
has anyone else had problems in terminating contracts with these w@nkers
Scott
edited for dumb spelling, Pete
[Edited by RB5SCOTT - 6/18/2003 1:52:57 PM]
Basically,
i bought a phone and contract from phones 4 U to get a cheap phone by not using the contract but paying the line rental
My contract is due to expire and i write to cancel it, after 3 months the contract will finally be cancelled cos apparently they did'nt recieve the letter
and after 3 more months of line rental and a administration fee the letter turns up and they now want there balance [img]images/smilies/mad.gif[/img] which they will not be getting ***** [img]images/smilies/mad.gif[/img]I have spoken to trading standards and mailed watchdog
has anyone else had problems in terminating contracts with these w@nkers
Scott
edited for dumb spelling, Pete
[Edited by RB5SCOTT - 6/18/2003 1:52:57 PM]
17 June 2003, 05:45 PM
#3
Scooby Regular
Join Date: Jan 2002
Posts: 7,161
Likes: 0
Received 0 Likes
on
0 Posts
they sent me a phone and changed my contract out of the blue. they said they cant do anything to chage me back. i lost 300 mins of talk time every month cuz of this.
said ok i'll keep the phone and pay for it (wanted a new phone) and got them to cradit me over £150 back for the lost talk time.
Ray
I always tell them im gonna contact the media with my story when things go wrong and they always fix it.
said ok i'll keep the phone and pay for it (wanted a new phone) and got them to cradit me over £150 back for the lost talk time.
Ray
I always tell them im gonna contact the media with my story when things go wrong and they always fix it.
Trending Topics
18 June 2003, 09:55 AM
#9
Scooby Regular
Join Date: Jan 2003
Posts: 269
Likes: 0
Received 0 Likes
on
0 Posts
These people are complete ******$ i hope there is a massive fire in the single point office and they all die for the problems they gave me!!!!
Someone got a phone out in my name and i started getting bills i said it wasnt me got the police involved but it took around 30 phone calls and 10 months to sort all this all the time they were putting my name down on EQUIFAX as not paying the bills and after 10 months they still didnt clear my name i had to do it myself.
They even sent my account to a dept recovery agents who sent last demand letters before sending heavys round for my stuff.
STAY AWAY!!!!!!!!!!!!!!!!!!!
CARPHONE WAREHOUSE NEVER LET ME DOWN!!! EVER!!!
Someone got a phone out in my name and i started getting bills i said it wasnt me got the police involved but it took around 30 phone calls and 10 months to sort all this all the time they were putting my name down on EQUIFAX as not paying the bills and after 10 months they still didnt clear my name i had to do it myself.
They even sent my account to a dept recovery agents who sent last demand letters before sending heavys round for my stuff.
STAY AWAY!!!!!!!!!!!!!!!!!!!
CARPHONE WAREHOUSE NEVER LET ME DOWN!!! EVER!!!
18 June 2003, 09:59 AM
#10
Moderator
Join Date: Dec 1998
Location: Staffs
Posts: 23,573
Likes: 0
Received 0 Likes
on
0 Posts
These people are complete ******$ i hope there is a massive fire in the single point office and they all die for the problems they gave me!!!!
PS. I'm nothing to do with them at all!
18 June 2003, 10:09 AM
#12
Scooby Regular
Join Date: Mar 2003
Location: cambs
Posts: 1,084
Likes: 0
Received 0 Likes
on
0 Posts
yep. had a lot of problems cancelling after my son had his nicked. they agreed a verbal termination on future written confirm. then denied this, then said they didn't recieve it etcetc ... took 3 months.
cowboys and liars.
cowboys and liars.
18 June 2003, 12:43 PM
#14
Scooby Regular
Join Date: Nov 2000
Posts: 2,174
Likes: 0
Received 0 Likes
on
0 Posts
just spoke to a friend who is with them, had his phone nicked, no probs at all.
All this 3 months stuff... why wait three months, write a letter, you get a letter back acknowledging your letter and a date of cancellation. If you've not got one in a week call them to check and send another, and fax a copy too. Basically what happened is you thought you were getting it free so didn't chase them up. If not, surely you get a monthly bill?
All this 3 months stuff... why wait three months, write a letter, you get a letter back acknowledging your letter and a date of cancellation. If you've not got one in a week call them to check and send another, and fax a copy too. Basically what happened is you thought you were getting it free so didn't chase them up. If not, surely you get a monthly bill?
18 June 2003, 01:59 PM
#16
Scooby Regular
Thread Starter
Join Date: Jul 2000
Posts: 3,531
Likes: 0
Received 0 Likes
on
0 Posts
Sounds like a few people have had problems with these cowboys and the ones that have'nt probaly have'nt tried to cancel their contract.
Keep the story's coming guys, i will use this thread as ammunition
Scott
Keep the story's coming guys, i will use this thread as ammunition
Scott
18 June 2003, 02:43 PM
#17
Moderator
Join Date: Dec 1998
Location: Staffs
Posts: 23,573
Likes: 0
Received 0 Likes
on
0 Posts
IIRC, they have circa 2 million customers, so there will always be some stories somewhere.
You'll enjoy this though. I've spent a good few hours in the server room of 4u/Singlepoint. I had the pleasure of watching a disk upgrade go wrong and the new RAID controller delete all the data on the server the accounts department used
You'll enjoy this though. I've spent a good few hours in the server room of 4u/Singlepoint. I had the pleasure of watching a disk upgrade go wrong and the new RAID controller delete all the data on the server the accounts department used
18 June 2003, 02:53 PM
#18
Scooby Regular
Join Date: Dec 2001
Location: Arborfield, Berkshire
Posts: 12,387
Likes: 0
Received 0 Likes
on
0 Posts
I just bought a Samsung S300 on SP from Phones4U. Took me nearly 3 weeks to actually get the handset as they wont let you have it until they port your number. Obviously if your not porting your old number then you are ok.
Simon.
Simon.
18 June 2003, 10:40 PM
#21
Scooby Regular
Join Date: May 2003
Posts: 588
Likes: 0
Received 0 Likes
on
0 Posts
got my new mobile from Phones 4 u, 2 mths ago, they wanted £150 for the nokia 7250 (camera fone) told him to bo**ocks, argued for 5 mins then the manager came over and said if i took 3mths insurance out now for £23.98 i could have the fone for nowt.
So i tuned to the asssistant and said "there u go, now y didn't u say that at the start and save all this arguing"
Glad to say no problems as yet.
So i tuned to the asssistant and said "there u go, now y didn't u say that at the start and save all this arguing"
Glad to say no problems as yet.
18 June 2003, 10:44 PM
#22
Scooby Regular
Join Date: Feb 2003
Posts: 468
Likes: 0
Received 0 Likes
on
0 Posts
nothing but cowboys...just after sales and they dont wanna know when it comes to customer service..............................
and they do all kind os stuff to make you sig a new contract..telling you that you cant upgrade and keep the same number when you SO can...i can smell the desperation of the sakes staff as soon as i walk in....
and they do all kind os stuff to make you sig a new contract..telling you that you cant upgrade and keep the same number when you SO can...i can smell the desperation of the sakes staff as soon as i walk in....
18 June 2003, 10:48 PM
#23
Scooby Newbie
Join Date: Jun 2003
Posts: 5
Likes: 0
Received 0 Likes
on
0 Posts
get the post office to confirm what day they received the letter, unless it says in your contract you have to pay 12 months plus an extra 3 over a cancellation period they cant do anything.have you been to CAB?
18 June 2003, 11:44 PM
#25
Scooby Regular
Join Date: Apr 2002
Posts: 1,404
Likes: 0
Received 0 Likes
on
0 Posts
Yes !!!!
Two letters and countless e-mails and the ******* still send me a new bill every month, been trying to dump the contract for 4 months now.
I'm really p1ssed off with them and feel like driving to the head office and having a 'word'. [img]images/smilies/mad.gif[/img]
Two letters and countless e-mails and the ******* still send me a new bill every month, been trying to dump the contract for 4 months now.
I'm really p1ssed off with them and feel like driving to the head office and having a 'word'. [img]images/smilies/mad.gif[/img]
19 June 2003, 02:37 PM
#26
Scooby Regular
Join Date: Jul 2001
Posts: 65
Likes: 0
Received 0 Likes
on
0 Posts
Singlepoint are the biggest bunch of monkeys I've ever had the misfortune of dealing with.
Had a major problem with my phone and they wouldn't replace it (completely their fault). Talked to a top manager there who, after hours of arguing, said he'd call me back and sort it out. 10 months on he still hasn't called me and whenever I call he is always 'in a meeting'. *****.
On the plus side I managed to cancel my contract today. Just have to wait and see if they keep sending me bills...
I wish this thread were about 12 months ago.
Had a major problem with my phone and they wouldn't replace it (completely their fault). Talked to a top manager there who, after hours of arguing, said he'd call me back and sort it out. 10 months on he still hasn't called me and whenever I call he is always 'in a meeting'. *****.
On the plus side I managed to cancel my contract today. Just have to wait and see if they keep sending me bills...
I wish this thread were about 12 months ago.
19 June 2003, 03:30 PM
#27
Scooby Regular
Thread Starter
Join Date: Jul 2000
Posts: 3,531
Likes: 0
Received 0 Likes
on
0 Posts
So its not just me then 
i think i will give them a ring tomorrow and see if i can get to speak to a manager, but if its anything like last time i rang i will probaly get a tea making muppet on the end of the line that thinks he can solve the problem
Scott
Should ring today really but i don't want to get p1ssed off right now
i think i will give them a ring tomorrow and see if i can get to speak to a manager, but if its anything like last time i rang i will probaly get a tea making muppet on the end of the line that thinks he can solve the problem Scott
Should ring today really but i don't want to get p1ssed off right now
19 June 2003, 03:31 PM
#28
They really are bad at cancelling contracts - they don't want the money to stop coming in I guess.
Rang to cancel my contract and they immediately go into the prepared 'what can we offer to keep you?' speech.
Fair enough, so I told them the truth: 'I'm getting a staff phone from Vodafone - it costs nowt'.
Still got 7 further calls and 3 letters from them asking how they could beat my new deal?? WTF?? They eventually gave up when I explained that the only way would be to pay me - how can you beat a free phone from the service provider?? Muppets!
Rang to cancel my contract and they immediately go into the prepared 'what can we offer to keep you?' speech.
Fair enough, so I told them the truth: 'I'm getting a staff phone from Vodafone - it costs nowt'.
Still got 7 further calls and 3 letters from them asking how they could beat my new deal?? WTF??
They eventually gave up when I explained that the only way would be to pay me - how can you beat a free phone from the service provider?? Muppets!
19 June 2003, 03:36 PM
#29
Moderator
Join Date: Dec 1998
Location: Staffs
Posts: 23,573
Likes: 0
Received 0 Likes
on
0 Posts
tea making muppet on the end of the line that thinks he can solve the problem
19 June 2003, 03:55 PM
#30
Scooby Regular
Join Date: May 2001
Location: Newcastle
Posts: 1,981
Likes: 0
Received 0 Likes
on
0 Posts
Phone4U and singlepoint are one bent organisation !
Half of my loser friends that didn't get decent jobs after college work there ! After stuff what they tell me goes one, i believe all of your stories !
Did you know that the staff in their call centres have to put thier hand up to go to the toliet ! WTF !
Half of my loser friends that didn't get decent jobs after college work there ! After stuff what they tell me goes one, i believe all of your stories !
Did you know that the staff in their call centres have to put thier hand up to go to the toliet ! WTF !