ukbob

as above.would like to know pros+cons of t-mobile network
ie good coverage,prices etc thanks in advance neal

scoob_dood

My girlfriend is about to bin her t-mobile contract, after countless problems with their network in London, combined with lamentable customer service.

- Jon

barge

I have t mobile.

customer service sucks, but the coverage is Ok, I live in london & travelable a lot, cornwall, wales etc allfine

scoob_dood

the g/f was having problems with network congestion in London, which I think affects both Orange & T-Mobile, but also she has a long running problem with her phone not working for hours on end

She though it was the handset initially, but borrowed another one and had the same problem - basically she couldn't access her voicemail, and couldn't recieve incoming calls (which also didn't connect to her voicemail)

Upon phoning t-mobile, they asked her to recieve 5 test calls 30 minutes apart .... so they could diagnose the problem.

They also accidentally deleted roaming from her account, so she had to make a lengthy call to them from a phonebox in Jersey!

I'm not sure there are any decent customer service aspects for the UK's mobile phone providers, the best experience I ever had was with Cellnet, as a member of their "Select" service, which I joined for free after clocking up a couple of expensive bills - one phone number to ring for service, answered within 3 rings by a human - unheard of

- Jon