good service and bad service
#1
GOOD:
sky-
i ordered sky+ and found out that just after instal the instal fee was removed, i thought what bad timing BUT one call to sky to say "thats ot very fair is it" and the refund my instal costs no questions....superb company!
BAD
NTL-
my NTL dispute now covers 6 months consisting of about 12 letters to them 30+ emails, abaout 9hrs on hold, 10 phone calls, 20 "sorrys" from them, and about 10 incorrect bills including a DISCONECTION NOTICE for a service that i had stopped 3 weeks before and they had collect the set top box for (disconect what you morons?) and the latest is a letter from a third party collection comapny (we will visit you to collect the money) for a bill that NTL said was wrong in June but never sorted out.
NTL and THE worst company i have ever dealt with i my life.
T
sky-
i ordered sky+ and found out that just after instal the instal fee was removed, i thought what bad timing BUT one call to sky to say "thats ot very fair is it" and the refund my instal costs no questions....superb company!
BAD
NTL-
my NTL dispute now covers 6 months consisting of about 12 letters to them 30+ emails, abaout 9hrs on hold, 10 phone calls, 20 "sorrys" from them, and about 10 incorrect bills including a DISCONECTION NOTICE for a service that i had stopped 3 weeks before and they had collect the set top box for (disconect what you morons?) and the latest is a letter from a third party collection comapny (we will visit you to collect the money) for a bill that NTL said was wrong in June but never sorted out.
NTL and THE worst company i have ever dealt with i my life.
T
#4
my last conversation with them went like this:
"sorry sir, i cant explain why we havent called you back within 24 hrs if we said we were going to, if you like i can raise a complaint about it and we will call you back within 24hrs"
"hmmm, last bloke at NTL i spoke to assured me there was no policy of employing retarded chimps...but having spoken with you i now doubt him"
"yes sir, would you like me to have someone call you......"
GIVE UP (only good thing is i stopped my DD in June so they aint getting my money!
"sorry sir, i cant explain why we havent called you back within 24 hrs if we said we were going to, if you like i can raise a complaint about it and we will call you back within 24hrs"
"hmmm, last bloke at NTL i spoke to assured me there was no policy of employing retarded chimps...but having spoken with you i now doubt him"
"yes sir, would you like me to have someone call you......"
GIVE UP (only good thing is i stopped my DD in June so they aint getting my money!
Thread
Thread Starter
Forum
Replies
Last Post
Scott@ScoobySpares
Full Cars Breaking For Spares
61
11 January 2021 03:08 PM
Scott@ScoobySpares
Full Cars Breaking For Spares
7
14 December 2015 08:16 AM