Rip Off Loans cont . . . . . Good News !
19 August 2002, 03:52 PM
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Well, following on from my recent thread ranting about how I had been misinformed over the purchase of a loan through a certain roadside recovery company and consequently charged a large sum of cash over the top for paying off early, I have good news.
I had resigned myself to coughing up the extra sum of money required to pay off the loan early after speaking to about 5 members of their staff over the phone and getting nowhere fast.
I then phoned Trading Standards who were extremely helpful in calculating the correct figures for me. Unfortunately their figures were worse then the ones I was quoted
I wrote a letter of complaint to the company stating my dissatisfaction in the way they had sold me the loan when they knew I wanted to pay off early and expected to hear no more about it, except from maybe a snotty letter saying that it was hard cheese. But then . . . .
Saturday morning came around, so did the Postman and so did a letter from said company saying that they apolgised for their poor service and as a gesture of goodwill they knocked off over £800 from my settlement figure 
Well pleased It pays to complain, don't take any rubbish from these people. I was surprisingly calm (for me) over the whole situation and got the result I wanted 
I had resigned myself to coughing up the extra sum of money required to pay off the loan early after speaking to about 5 members of their staff over the phone and getting nowhere fast.
I then phoned Trading Standards who were extremely helpful in calculating the correct figures for me. Unfortunately their figures were worse then the ones I was quoted
I wrote a letter of complaint to the company stating my dissatisfaction in the way they had sold me the loan when they knew I wanted to pay off early and expected to hear no more about it, except from maybe a snotty letter saying that it was hard cheese. But then . . . .
Saturday morning came around, so did the Postman and so did a letter from said company saying that they apolgised for their poor service and as a gesture of goodwill they knocked off over £800 from my settlement figure
Well pleased
It pays to complain, don't take any rubbish from these people. I was surprisingly calm (for me) over the whole situation and got the result I wanted
19 August 2002, 05:22 PM
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It all brings me back to the point a certain 4th emergency service have made in previous adverts, if banks know nothing about the cars they offer loans for, What the **** do the car experts know about financial services?..............
19 August 2002, 05:39 PM
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Quite a bit, I worked for that companies financial dept when it was being run by a different bank to the one that runs it now. Got given a leather bound road atlas for acheiving £250,000 worth of sales in a month. I asked for 10% commision, but they laughed at me 
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