contract of sale- missing delivery
02 January 2018, 04:36 PM
#1
contract of sale- missing delivery
i ordered an item off ebay and paid via paypal mid-week last week, i receive a text today whilst i was at work stating that my item has been left in my nominated safeplace and a card left through my door with the details on it, i thought this was strange as i have no nominated safeplace at my new house.
i got home and there is no parcel at my property,ive checked in my bins/behind the bins/under my other car/around the back yard etc etc.
i drop the seller on ebay a message explaining the issue and all i got was a reply stating i would have to contact royal mail, i kindly replied that my contract was with them and not with royal mail so i would leave it with them.
i got a reply stating that because it says left in a safeplace there was nothing they could do so i rang royal mail and they say to check at neighbours (already have and they havent go it) and that there was nothing they can do either.
so i have royal mail stating that there is nothing they can do, the seller stating there is nothing they can do...........so what can i do about it?
there is not much value in the item (less than £30) but its an item i need.
so much for customer service
i got home and there is no parcel at my property,ive checked in my bins/behind the bins/under my other car/around the back yard etc etc.
i drop the seller on ebay a message explaining the issue and all i got was a reply stating i would have to contact royal mail, i kindly replied that my contract was with them and not with royal mail so i would leave it with them.
i got a reply stating that because it says left in a safeplace there was nothing they could do so i rang royal mail and they say to check at neighbours (already have and they havent go it) and that there was nothing they can do either.
so i have royal mail stating that there is nothing they can do, the seller stating there is nothing they can do...........so what can i do about it?
there is not much value in the item (less than £30) but its an item i need.
so much for customer service
02 January 2018, 04:47 PM
#5
*******
02 January 2018, 04:57 PM
#6
Scooby Regular
If you haven’t signed for it get on eBay and put an item not received dispute on giving him 5days or so to resolve if he’s not sorted it eBay will step in and pay your m9ney back
You paid postage so it’s his responsibility to sort not yours and if Royal Mail have left you such note it does not mean squat as you have not received the item in hand or agreed to any such agreement with the buyer or courier company being used by the seller
The seller must obtain proof of item being delivered not left elsewhere you have paid postage so it lands in your possession not a safe place which you have no5 agreed to ..
Just my 20ps worth
You paid postage so it’s his responsibility to sort not yours and if Royal Mail have left you such note it does not mean squat as you have not received the item in hand or agreed to any such agreement with the buyer or courier company being used by the seller
The seller must obtain proof of item being delivered not left elsewhere you have paid postage so it lands in your possession not a safe place which you have no5 agreed to ..
Just my 20ps worth
02 January 2018, 05:03 PM
#7
If you haven’t signed for it get on eBay and put an item not received dispute on giving him 5days or so to resolve if he’s not sorted it eBay will step in and pay your m9ney back
You paid postage so it’s his responsibility to sort not yours and if Royal Mail have left you such note it does not mean squat as you have not received the item in hand or agreed to any such agreement with the buyer or courier company being used by the seller
The seller must obtain proof of item being delivered not left elsewhere you have paid postage so it lands in your possession not a safe place which you have no5 agreed to ..
Just my 20ps worth
You paid postage so it’s his responsibility to sort not yours and if Royal Mail have left you such note it does not mean squat as you have not received the item in hand or agreed to any such agreement with the buyer or courier company being used by the seller
The seller must obtain proof of item being delivered not left elsewhere you have paid postage so it lands in your possession not a safe place which you have no5 agreed to ..
Just my 20ps worth
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02 January 2018, 09:26 PM
#9
I'm with Zany on this one - you don't need to prove anything, the courier need to prove they delivered it to you or your address, and they need to prove that to the seller. Quote distance selling regulations at the seller - he needs to ensure delivery of your item to you within 30 days.
I had something similar with a chainsaw of all things a few years ago.
I had something similar with a chainsaw of all things a few years ago.
03 January 2018, 11:05 AM
#16
Scooby Regular
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dont matter whos sig though
?
had an ebay before xmas , neighbour must signed
- she kindly brought it round saying delivery could be bothered bring it to me
?
had an ebay before xmas , neighbour must signed
- she kindly brought it round saying delivery could be bothered bring it to me
Last edited by dpb; 03 January 2018 at 11:08 AM.
06 January 2018, 11:24 AM
#18
sorry i forgot to update it
yeah i went to the local sorting office and he took my number as he was going to speak with the postie, he rang me the next day and said that the postie had left it......................in my ****ing brown gas box at the front of my property and that he forgot to leave a card
****ing idiot
im still leaving bad feedback for the seller as i dont feel i should be the one wasting my time ringing royal mail and taking a trip into town to see them either.
yeah i went to the local sorting office and he took my number as he was going to speak with the postie, he rang me the next day and said that the postie had left it......................in my ****ing brown gas box at the front of my property and that he forgot to leave a card
****ing idiot
im still leaving bad feedback for the seller as i dont feel i should be the one wasting my time ringing royal mail and taking a trip into town to see them either.
06 January 2018, 02:39 PM
#19
I had the same problem last month (as a seller..) - and postie had done a similar thing (signed the form himself and left parcel with a neighbour, but didn't leave a card....).
" im still leaving bad feedback for the seller.." -- Hardly the sellers fault tho' - not his fault the Postie is incompetent...
" im still leaving bad feedback for the seller.." -- Hardly the sellers fault tho' - not his fault the Postie is incompetent...
06 January 2018, 07:08 PM
#20
I had the same problem last month (as a seller..) - and postie had done a similar thing (signed the form himself and left parcel with a neighbour, but didn't leave a card....).
" im still leaving bad feedback for the seller.." -- Hardly the sellers fault tho' - not his fault the Postie is incompetent...
" im still leaving bad feedback for the seller.." -- Hardly the sellers fault tho' - not his fault the Postie is incompetent...
07 January 2018, 01:26 PM
#21
Scooby Regular
With your fackin grammer skills you make me look a genius you clown good to hear you got reimbursed tho and your wishcame true
07 January 2018, 01:29 PM
#22
Scooby Regular
sorry i forgot to update it
yeah i went to the local sorting office and he took my number as he was going to speak with the postie, he rang me the next day and said that the postie had left it......................in my ****ing brown gas box at the front of my property and that he forgot to leave a card
Facking idiot
im still leaving bad feedback for the seller as i dont feel i should be the one wasting my time ringing royal mail and taking a trip into town to see them either.
yeah i went to the local sorting office and he took my number as he was going to speak with the postie, he rang me the next day and said that the postie had left it......................in my ****ing brown gas box at the front of my property and that he forgot to leave a card
Facking idiot
im still leaving bad feedback for the seller as i dont feel i should be the one wasting my time ringing royal mail and taking a trip into town to see them either.
Nice to know your sorted now pal
you do what makes you feel right leave the Kant bad feed back for poor communications
07 January 2018, 02:08 PM
#23
Originally Posted by the shreksta
sorry i forgot to update it
yeah i went to the local sorting office and he took my number as he was going to speak with the postie, he rang me the next day and said that the postie had left it......................in my ****ing brown gas box at the front of my property and that he forgot to leave a card
****ing idiot
im still leaving bad feedback for the seller as i dont feel i should be the one wasting my time ringing royal mail and taking a trip into town to see them either.
yeah i went to the local sorting office and he took my number as he was going to speak with the postie, he rang me the next day and said that the postie had left it......................in my ****ing brown gas box at the front of my property and that he forgot to leave a card
****ing idiot
im still leaving bad feedback for the seller as i dont feel i should be the one wasting my time ringing royal mail and taking a trip into town to see them either.
Or is the seller supposed to drive down to your local post office and speak to that specific post man about that specific item?
Leaving bad feedback on the seller for something a postie did then forgot about is bloody out of order quite frankly.
07 January 2018, 03:27 PM
#24
Is the seller supposed to be psychic or something and somehow know where every individual postie decides to leave something/or not, at someone's house?
Or is the seller supposed to drive down to your local post office and speak to that specific post man about that specific item?
Leaving bad feedback on the seller for something a postie did then forgot about is bloody out of order quite frankly.
Or is the seller supposed to drive down to your local post office and speak to that specific post man about that specific item?
Leaving bad feedback on the seller for something a postie did then forgot about is bloody out of order quite frankly.
I'm sure you would do the same if you ordered something that didn't turn up and the seller never bothered to help you.
07 January 2018, 05:15 PM
#25
Is the seller supposed to be psychic or something and somehow know where every individual postie decides to leave something/or not, at someone's house?
Or is the seller supposed to drive down to your local post office and speak to that specific post man about that specific item?
Leaving bad feedback on the seller for something a postie did then forgot about is bloody out of order quite frankly.
Or is the seller supposed to drive down to your local post office and speak to that specific post man about that specific item?
Leaving bad feedback on the seller for something a postie did then forgot about is bloody out of order quite frankly.
08 January 2018, 07:12 AM
#26
Moving forward put on your PayPal account in the message to seller & where you fill out your delivery address I always this: Do not leave in bin cupboard.
I’m always in and my mail man knows what to do but if couriers ignore this (which is normally default printed on the ebay label) and a parcel does missing then hopefully I’m more covered then not having this.
I’m always in and my mail man knows what to do but if couriers ignore this (which is normally default printed on the ebay label) and a parcel does missing then hopefully I’m more covered then not having this.
Last edited by RobsyUK; 08 January 2018 at 07:13 AM.
02 February 2018, 04:52 PM
#27
http://www.bbc.co.uk/news/uk-scotlan...ntral-42918331
A postman who stole dozens of greetings cards and other items he thought may contain money has been given a community sentence.
Paul Heaney was caught when suspicious managers put two fake birthday cards into the system in the delivery office in Dundee where he worked.
Heaney, 38, pled guilty by letter to three charges of theft and one under the Postal Services Act 2000.
He was ordered to complete 200 hours of unpaid work.
Heaney was also placed on a restriction of liberty order confining him to his home from 19:00 to 07:00 for four months.
Dundee Sheriff Court was told 89 stolen items were discovered in Heaney's garden shed and additional stolen items were found in his house.
Depute fiscal Joanne Smith said postal staff launched an investigation in 2016 after receiving a tip-off.
A postman who stole dozens of greetings cards and other items he thought may contain money has been given a community sentence.
Paul Heaney was caught when suspicious managers put two fake birthday cards into the system in the delivery office in Dundee where he worked.
Heaney, 38, pled guilty by letter to three charges of theft and one under the Postal Services Act 2000.
He was ordered to complete 200 hours of unpaid work.
Heaney was also placed on a restriction of liberty order confining him to his home from 19:00 to 07:00 for four months.
Dundee Sheriff Court was told 89 stolen items were discovered in Heaney's garden shed and additional stolen items were found in his house.
Depute fiscal Joanne Smith said postal staff launched an investigation in 2016 after receiving a tip-off.
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