fatscoobfella1

iTrader: (1)

My missus has been on Orange PAYG on a mobile we use for emergencies....£10 a month,and has been for 15 years..

Got a call off EE and they said that they where transfering customers over to EE and they could offer a £10 a month deal but on contract..

I asked to send out the details to me so we could look over them,which they did..

We ha d some credit on the phone so decided to use that up before we did anything...4 weeks later i get a letter saying that i have defaulted on payment!

Needless to say we have never signed anything or given any bank details to anyone.I got onto EE and they admitted a mistake and said they had sorted it.

4 weeks later.....Letter form debt collection agency for £20 !!

Went on again to EE.....Who apologised and said they would sort it..

Got an email to inform me that my perfect credit rating had dropped 79 points due to my non payment of a debt...


W@NKERS....

Sorry for the rant......

Just info for anyone else thinking of getting involved with this shower of ****e...

dpb

I wouldn't have picked up phone call to start with but that's just me - ill pay for it one day

LostUser

I'd call them again and specifically ask to file a complaint. They will have a procedure for that. If you don't get the resolution you want then contact Ofcom.

http://consumers.ofcom.org.uk/news/e...illion-pounds/

You can dispute the bad mark on your credit reference with Experian etc and they will contact EE on your behalf

JGlanzaV

iTrader: (3)

The point is you shouldn't have to do this.

fatscoobfella1

iTrader: (1)

I have sent an official letter of complaint to EE.... Im awaiting a reply...

i believe this is the first thing i have to do within the chain of complaint..

We will see eh...

hodgy0_2

The ability of companies (and imo experience phone co's too) too lodge black marks on your credit history is worrying

I had it with Vodaphone 16 odd years ago - after I cancelled a contract, unbeknownst to me, apparently I still owed a months rental (25 odd quid)

It was only 3 or 4 years later (2003 or 4) when I got my credit rating from experian that I saw it - after being refused credit a few times

I simply a paid it (whether I owed it or not, I was not going to argue - and that's my point)

They did remove the black mark though

alcazar

iTrader: (2)

Mobile phone companies have a license to print money, and boy, do they use it.

Some years ago, my eldest finished with O2, he was working in Holland at the time. They rang saying he owed money, so I paid it. A month later they are back saying he owed more because there were charges that hadn't shown up, so I paid that.......and asked them to ensure that I had now paid what I needed.

Sure enough, a month later....... At that point I told them I would write a complaint, and did so. Never got a reply but they stopped calling.

Greedy fekkers.