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Unable to get into Virgin Media AGAIN!!

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Old 19 November 2015, 03:09 PM
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alcazar
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Default Unable to get into Virgin Media AGAIN!!

......and the toothy b@stard is putting my bill up by 6% in the new year....again!!!

Rang about website difficulties, the guy basically told me that the web address for emails is a free service, so tough luck. What a crock. I suppose if the internet connection was down but I could still get emails, they'd say I was paying for the mails but the broadband was free? And like I can GET email without their internet connection??? Idiots.

Now they want to put my bill up by a further 6%, when inflation is running at +/- 0.5%...and cannot justify it.

They have given me, or are giving me Fox and 150Mb broadband, when I already have 100Mb, so don't need the increase and we don't like Fox.

Been with them 13 years...never ONCE had an offer to match those given to new customers, only price increases.

Might give Sky a try, I loathe the thieves that are BT.......

Any good reasons I shouldn't?
Old 19 November 2015, 04:42 PM
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BlkKnight
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They are all as bad as eachother.

Just change every 12/18 months
Old 19 November 2015, 06:42 PM
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wrx300scooby
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Loyalty means nothing these days unfortunately, as soon as I feel like a company is taking the pi$$ I change.
Old 19 November 2015, 07:09 PM
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simply threaten to leave with retention team, see your bill / contract change then
Old 19 November 2015, 08:10 PM
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alcazar
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Spoken to them today: not interested.
Old 20 November 2015, 07:40 AM
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are you within a contract period?

if not PM your details. (just your modem MAC if you're paranoid) but I have been here a long time.
Old 20 November 2015, 07:41 AM
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FYI I haven't worked in a call center for 7 years now and I don't work in sales, so I don't follow pricing etc, but I can at least find someone to ask.
Old 20 November 2015, 07:46 AM
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Well don`t join me at Talktalk, ffs. You`ll be proper irate.
Old 20 November 2015, 07:48 AM
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Originally Posted by hedgecutter
Well don`t join me at Talktalk, ffs. You`ll be proper irate.
that and I wouldn't need your details, already have them
Old 20 November 2015, 08:08 AM
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hedgecutter
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Yeah, we`ve already had the "can you turn your computer on, it`s got a problem" scam, long before this latest **** up. My missus gave the woman serious abuse, told her karma would kill her etc, so she rang back up saying she wanted to speak to me, she loved me, and was pregnant ! Missus replied "He had a vasectomy 17 years ago, you ugly c***" !!

That`s how Talk talk looks after you, when the service is working.
Old 20 November 2015, 10:47 AM
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alcazar
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PM sent. Thanks.
Old 20 November 2015, 08:26 PM
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left sky got offered nothing offered after being with them 20 yrs
Old 20 November 2015, 08:41 PM
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Littleted
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first rule of fightclub, use a generic email address gmail.com or outlook.com then you will never have this issue.

TalkTalk suck **** love eggs, you join them then they still ring you to sell you what you've already got.. Bobbins
been fine for me...virgin that is not the love eggs
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